I've just spoken to someone on the phone from general enquiries/customer service. Fantastic conversation. I was having a couple of issues with something/someone else and I became really upset and... Leggi di più
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Extremely poor quality and even worse customer service! I have tried messaging this company multiple times. I’ve had the XL thumper hutch for less than a year, the hutch itself is of poor quality but... Leggi di più
L'azienda ha risposto
Great hutch, loved the little touches such as heart shaped latch for the opening of upstairs to downstairs. Fox proof mesh in black. Great latches to keep our bunnies safe. Made sturdy with amazing... Leggi di più
L'azienda ha risposto
Once my delivery arrived, two panels were damaged. I contacted the seller and replacement panels were sent with an apology, no quibbles. Great service. Product is as described; it is really soft wood,... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Eggshell, we specialise in thoughtfully designed chicken coops, runs, and rabbit hutches that provide year-round comfort and safety for your animals. With a focus on weather protection and predator-proofing, our products ensure peace of mind. Plus, we offer FREE Next Day Delivery across the mainland UK, so you can shop with confidence for high-quality, durable shelters!
Informazioni di contatto
Regno Unito
- eggshellonline.co.uk
4,1
Molto buono
31 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer service Phone conversation
I've just spoken to someone on the phone from general enquiries/customer service. Fantastic conversation.
I was having a couple of issues with something/someone else and I became really upset and anxious at the way I was spoken to previously and how it ended.
The guy from this company was brilliant...polite, friendly and very helpful.
Thankyou
23 aprile 2026
Non scritta su invito
Extremely poor quality
Extremely poor quality and even worse customer service! I have tried messaging this company multiple times. I’ve had the XL thumper hutch for less than a year, the hutch itself is of poor quality but the main problem is the thermal cover all the zips have broken because they can’t withhold the cold weather. My 4 year old son could very easily snap the zipper pull tab they are such bad quality! I’m just getting completely ignored
5 febbraio 2026
Non scritta su invito
Risposta di Eggshell
We’re very sorry to hear about your experience and that you feel your messages haven’t been responded to that certainly isn’t the level of service we aim to provide.
We would be more than happy to help resolve this for you. If the zips on the thermal cover have failed, we can arrange replacement parts and a new cover to be sent out so the hutch can be used as intended.
Our products are designed to withstand normal outdoor conditions, so this is something we would definitely like to put right for you.
Please contact us at sales@eggshellonline.co.uk or send us a message with your order details so we can arrange the replacement parts and cover for you as quickly as possible.
Kind regards,
Customer Support Team
Fast delivery
6 ottobre 2025
Non scritta su invito
Good price, fast delivery and included fox proof wire
Good price and included the fox proof wire with the coop. Ordered online and delivered within the next day window.
Will be used for 4 silkies in the next few weeks….
1 ottobre 2025
Non scritta su invito
Fantastic customer service
Fantastic customer service. Ordered wrong size cage cover and sent me right one straight away. Excellent
18 settembre 2025
Non scritta su invito
Fantastic hutch
Accurate descriptions
Easy assembly
Fast delivery
Plenty of updates on process
My bunnies absolutely love their new hutch😊
9 settembre 2025
Non scritta su invito
Really good customer service
Really good customer service, had a slight issue with the cover but they immediately sent a replacement. Good sturdy frame.
1 settembre 2025
Non scritta su invito
Quick delivery
Quick delivery, easy to build. Perfect for what we wanted for our hens.
14 agosto 2025
Non scritta su invito
Emailed them a week ago
Emailed them a week ago , no response . Tried to spend £90 on thier website it went through but also think the payment failed as nothing pending my side . Tried to reach out for support to see if it's actually gone through and nothing , I'll be buying elsewhere
3 agosto 2025
Non scritta su invito
Risposta di Eggshell
Hi Bradley,
We’re sorry to hear about your experience. We have no record of any messages from you, so it’s possible your enquiry hasn’t reached the correct contact. Could you please confirm the email address you used or try contacting us via our website form? We’d like to look into this for you and help resolve the issue.
Beautiful hobbit house!…
Now that it's finally here the half moon coop is ace. Really well made and easy to put together. The down side is I had to wait nearly 2 weeks for it to arrive as the first one disappeared into the courier black hole! To be fair the customer service at eggshell were good at dealing with the issue.
7 agosto 2025
Non scritta su invito
Risposta di Eggshell
Thank you for your lovely review. We’re so pleased you’re happy with your half moon coop and found it easy to put together. Sorry again for the delivery delay, but we’re glad we could get it sorted for you quickly.
5 stars
Plenty of information about the coop as well as more info and options provided. Cant wait for the product to arrive.
5 agosto 2025
Non scritta su invito
Risposta di Eggshell
Thanks for your review. we can’t wait for you to get your coop! Please contact us anytime for help or advice.
Only given 4 stars as not yet put it…
Only given 4 stars as not yet put it together, checked everything was there as I always do with flat pack before I start putting together. The quality is good and hope the chicks will like it when I get them in a few weeks time
16 luglio 2025
Non scritta su invito
Risposta di Eggshell
Thank you for your review. We’re glad you’re happy with the quality and hope your chicks will love their new home once it’s all set up!
Buckingham coop
The coop was easy to put together and really pleased with the quality. Had a slight issue with the extension quality, but customer service was brilliant and quickly rectified this for me. Really happy with the service from eggshell and definitely recommend
17 giugno 2025
Risposta di Eggshell
Thank you for your lovely feedback! We're so pleased you're happy with the coop and that our team could quickly sort out the extension issue.
Ordered a chicken coop for my 2 silkies…
Ordered a chicken coop for my 2 silkies great quality coop, easy to assemble and Quick delivery. Can not fault this company at all.
1 luglio 2025
Non scritta su invito
Risposta di Eggshell
Thank you! We're so pleased you're happy with the coop and service. Hope your silkies love their new home!
Wow thankyou so much for my 1st ever…
Wow thankyou so much for my 1st ever chicken coop my new chickens absolutely lovely it was easy to put together and is brilliant and sturdy and strong thankyou highly recommend
7 giugno 2025
Non scritta su invito
Risposta di Eggshell
Thank you so much! We're thrilled you love your first coop and that your chickens are happy too. Really appreciate the recommendation!
Great service
Once my delivery arrived, two panels were damaged. I contacted the seller and replacement panels were sent with an apology, no quibbles. Great service. Product is as described; it is really soft wood, so not sure how durable it is. Time will tell. Looks great and fits together well. I had one extra of every screw / nut / bolt, always useful to have spares.
6 giugno 2025
Risposta di Eggshell
Thanks for your feedback! We're glad the replacements arrived quickly and that you're happy with the service. We hope the coop holds up well—great to hear it looks good and went together smoothly.
Easy to order and great product
Easy to order and great product. Unfortunately delivery was not great due to the people delivering with date changes with no communication. Eggshell tried to resolve the issues but it took several calls to delivery people from me to resolve which wasn’t very good. I would use eggshell again though.
2 maggio 2025
Risposta di Eggshell
Thanks for your honest review. We're glad you liked the product and found ordering easy. Sorry again for the delivery issues—appreciate your patience, and we’re glad to hear you’d order from us again.
Thank you for supplying a well made…
Thank you for supplying a well made coop. The instructions were clear and it was easy to put together.
14 maggio 2025
Risposta di Eggshell
Thank you! We're really pleased to hear the coop was easy to assemble and met your expectations.
Great hutch, sturdy, good customer service and fast delivery
Great hutch, loved the little touches such as heart shaped latch for the opening of upstairs to downstairs.
Fox proof mesh in black. Great latches to keep our bunnies safe. Made sturdy with amazing weather resistant cover with multiple zips to suit our crazy English weather. Brilliant customer service and fast delivery. Thank you Eggshellonline :)
4 giugno 2025
Non scritta su invito
Risposta di Eggshell
Thank you so much! We're glad you loved the design and features—especially the little details. Great to hear your bunnies are safe and snug. We appreciate your kind words!
Poor quality hutch.
Bought an XXL hutch. Poor quality wood -wood splitting, and screw holes don’t line up. Not much space at all - not XXL. Metal coated pull out tray has already started rusting after owning for less than a month. Very disappointed. Will never buy from this company again. Certainly not worth just short of £200.
30 aprile 2025
Risposta di Eggshell
We’re really sorry to hear you’re unhappy with your hutch. That’s definitely not the experience we want our customers to have.
We take quality concerns seriously, so if you haven’t already, please get in touch with our customer service team so we can look into this further and see how we can help.
Thank you for your feedback—it helps us improve.
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