Your colleague Joe R (from Brazil) was outstanding. He was quick and competent at installing all the new ceiling lights in both our bathrooms, leaving the ceilings looking really Good. He then... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Leggi di più
L'azienda ha risposto
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Leggi di più
L'azienda ha risposto
Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Informazioni di contatto
182a High Street, Beckenham, BR3 1EW, Regno Unito
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
Molto buono
774 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Ecoapproach
Hi there,
Thank you very much for your kind feedback!
We’re really pleased to hear you found the service professional, knowledgeable, and informative. That’s exactly the standard we aim to deliver every time.
We truly appreciate you taking the time to leave a review, and if you need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Quick response and professional staff…
Quick response and professional staff did the job.
17 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you for your kind review!
We’re really pleased to hear you were happy with the quick response and that our team carried out the job professionally. We really appreciate you taking the time to share your feedback.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Simple and easy to request
Simple and easy to request, fast action and prompt delivery of certificate.
The assessor was prompt to contact and visit and very friendly and efficient.
5 stars will definitely use again
24 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you so much for your wonderful feedback!
We’re really pleased to hear the whole process was simple and efficient for you, from booking through to receiving your certificate. It’s great to know the assessor was prompt, friendly, and carried out the visit so smoothly — we’ll be sure to pass that on.
We truly appreciate your 5-star review and your recommendation. We look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Very courteous and helpful as had to…
Very courteous and helpful as had to rearrange appointment
16 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear the team were courteous and helpful, especially when it came to rearranging your appointment. We understand how important flexibility is, and it’s great to know this was handled smoothly for you.
We really appreciate you taking the time to leave a review, and if you need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Risposta di Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you found everything easy to arrange and had a positive experience with us. We really appreciate you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
EPC review
If possible I would encourage others booking to have EPC done by this company to avoid it as only trying to give unsupported assessment
Why would a flat have a EPC of “D” when is hardly 10 years old as was newly built flat not even a converted flat???
22 ottobre 2025
Risposta di Ecoapproach
Hi Madelynne,
Thank you for your feedback. We’re sorry to hear you were disappointed with your EPC rating. Please note that our field assessor does not personally determine the final rating — it is calculated through government-approved software in line with current accreditation scheme rules and national regulations, which are updated regularly.
We’ve also reached out to you directly via email to discuss your assessment in more detail and help clarify how your property’s rating was determined.
Kind regards,
Hayley
Customer Service Manager
The asseser was knowledgable about…
The asseser was knowledgable about energy conservation and came up with some useful tips.
22 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear the assessor was knowledgeable and able to share useful energy conservation tips with you. We’ll make sure your comments are passed on to the team.
We really appreciate you taking the time to leave a review. If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
EPC certificate
Martin was very friendly and pleasant. When he came in the house he made a fuss of the dog to put her at ease, which was nice. He was very comfortable doing what he needed to do and answered all of my questions. I would certainly be happy to use Ecoapproach again without hesitation.
15 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear Martin made such a positive impression and helped put you and your dog at ease — that’s exactly the kind of friendly, thoughtful service we aim for. It’s also great to know he was able to answer all your questions and make the visit comfortable and straightforward for you.
We really appreciate your kind words and your willingness to use Eco Approach again — it means a lot to the team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Risposta di Ecoapproach
Hi there,
Thank you for your feedback!
We’re really pleased to hear you were happy with the quick service. We appreciate you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Really easy to arrange
Really easy to arrange, really friendly inspector and it didn’t take long to do. The certificate link was emailed the same evening. Would have been a 5 apart from one small mistake saying we didn’t have a smart meter, when we did. Apparently it makes no difference to the rating, but I just found it a little irritating as there was no conversation about it, and he’d put his bag in front of the monitor.
21 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you for your feedback and for taking the time to share your experience.
We’re really pleased to hear the inspection was easy to arrange, carried out quickly, and that you found the inspector friendly, with your certificate sent through promptly the same evening.
That said, I’m very sorry about the mistake regarding the smart meter and appreciate how frustrating it must be to see incorrect information recorded, even if it doesn’t affect the rating. We also understand your comment about the lack of conversation around this during the visit — that’s not the standard we expect, and we’ll be feeding this back to the team to make sure communication is clearer going forward.
We really appreciate you bringing this to our attention, as it helps us improve. If you’d like us to look into this further, please feel free to contact us at info@propcert.co.uk with your order details.
Kind regards,
Hayley
Customer Service Manager
No stress at all
Brandon was a pleasure to deal with
It was very easy and he explained everything.I found the whole process stress free and easy
Thanks so much
20 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear Brandon was a pleasure to deal with and took the time to clearly explain everything. It’s great to know the whole process felt stress free and easy for you — that’s exactly what we aim for.
We really appreciate you taking the time to leave a review, and I’ll be sure to pass your kind words on to Brandon.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Risposta di Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you found the service simple to use and our team friendly and efficient. It’s also great to know you felt it was good value.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
so easy to book the appointment and the…
so easy to book the appointment and the technician arrived exactly when he said he would
20 ottobre 2025
Great experiences
The agent came in on time and the certificate was provided as required
27 ottobre 2025
Non scritta su invito
incompetent energy certificate assessment
arranged an appointment for a energy certificate from energyperformancecertificates.co.uk after seeing excellent reviews. surveyor visited and made wrong assumptions about insulation, gas heating. after asking for explanation, the surveyor didn't respond. followed up again after a week and again no response. customer service team informed that their job is done and I need to deal with surveyor directly.. unbelievable ..
28 agosto 2025
Risposta di Ecoapproach
Dear Lokesh,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us. What you’ve described falls far short of the high standards of professionalism and responsiveness that we expect from both our surveyors and our customer service team.
I completely understand how frustrating it must have been to receive assumptions in your report that you believe were incorrect, and then to experience difficulty getting clarification and support afterwards. Communication and accountability are vital parts of our service, and it’s clear that on this occasion, we did not meet your expectations — or our own.
Please be assured that we take your comments very seriously. I will personally review this matter and liaise with the surveyor involved to understand what went wrong and how we can put things right. I will also reach out to you directly by email to gather a few more details so we can resolve this promptly and ensure you receive the level of service you should always expect from us.
Once again, I sincerely apologise for the inconvenience and disappointment this has caused. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
To expensive and the service was the…
To expensive and the service was the same as before.
10 ottobre 2025
Risposta di Ecoapproach
Hi Narrinder,
I’m really sorry to hear that you felt our service didn’t offer the value you expected. We always aim to provide great service at a fair price, so I’d really appreciate the chance to look into this further for you.
Could you please email us at info@propcert.co.uk
with a few more details about your experience? We’d love the opportunity to make this right.
Kind regards,
Hayley
Customer Service Manager
They were very thorough and picked up a mistake from the previous survey so job well done
They were very thorough
17 ottobre 2025
Excellent
Quick, efficient, excellent communication and very competitive price. So pleased I used them.
16 ottobre 2025
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