Ecoapproach Recensioni 

774
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Your colleague Joe R (from Brazil) was outstanding. He was quick and competent at installing all the new ceiling lights in both our bathrooms, leaving the ceilings looking really Good. He then... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

774 recensioni

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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,1

Tutte le recensioni

(774)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I was initially told I would have a…

I was initially told I would have a call and have a visit within the next few days. This took weeks to happen had to repeatedly call. I gave up and thought I had been scammed. Then out of the blue received a call from a very polite engineer.
He was very professional and went about his job in a very competent way so very pleased from that prospective. It such a shame that you let your selves down form the outset with very poor communication and follow up. Therefore my overall expectation was not met.

15 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

Highly recommend. We had an EPC for the Sale of our property. Only took half a hour to do with the EPC ready to Print out the next day! Great Comms from Kevin and half the price stated by the Estate Agent!

15 ottobre 2025
Valutata 3 stelle su 5

Communication was good, but

Communication was good. It took longer to get an electrician to do the EICR than I expected. The remedial work required was very expensive and I have no idea whether it was value for money.

15 ottobre 2025
Logo di Ecoapproach

Risposta di Ecoapproach

Hi Mr. Hammond,

Thank you for taking the time to leave your feedback. I’m really sorry to hear that the process took longer than expected — we understand how frustrating delays can be, and we’re always looking for ways to improve our scheduling and turnaround times.

I also appreciate your comments regarding the remedial work costs. We always aim to ensure our pricing is fair and transparent, but I completely understand your concern about value for money. If you’d like to go through the details of your quotation or better understand the work that was recommended, please don’t hesitate to contact our team at electrical@ecoapproach.co.uk
. They’ll be more than happy to review this with you and provide any clarification or breakdown you need.

Thank you again for your honest feedback — it really helps us improve both our service and communication moving forward.

Kind regards,
Hayley
Customer Service Manager

Valutata 5 stelle su 5

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ Title: Outstanding Service – Went Above and Beyond

Review:
From start to finish, the service I received was exceptional. The team went above and beyond to provide clear communication, prompt support, and a smooth process from beginning to end. It’s rare to find a company so professional, friendly, and genuinely committed to customer care.

Everything was handled efficiently, and nothing was too much trouble. Their support in Northern Ireland has been first-class, and I felt fully looked after throughout the entire process. I would highly recommend them to anyone looking for reliable, trustworthy, and top-quality service.

14 ottobre 2025
Valutata 1 stelle su 5

Extremely rude customer service

The on-line communication, timing and price were great. The chosen contractor/employee carrying out the survey was extremely rude and combative. 1 star and not recommended, simply for the in-person delivery.

13 ottobre 2025
Non scritta su invito
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Risposta di Ecoapproach

Hi Nigel,

Thank you for your feedback. I’m really sorry to hear about your experience — that’s absolutely not the level of service we expect from our surveyors. We’d like to look into this further and address it properly, but we haven’t been able to locate your order from the details provided.

Could you please email us at info@propcert.co.uk
with your booking information so we can investigate this for you? We truly appreciate you bringing it to our attention.

Kind regards,
Hayley
Customer Service Manager

Valutata 5 stelle su 5

I am very satisfied with Ecoapproach

I am very satisfied with Ecoapproach. From the beginning of contacting them they made it so easy. They kept in touch throughout the whole procedure from beginning to end. Dates giving were honoured and electrician arrived on time. Follow up electrician to check work was carried out properly. Cannot fault them

3 settembre 2025
Valutata 5 stelle su 5

I had a problem where I suddenly wasn’t…

I had a problem where I suddenly wasn’t available for a month, and they kindly let me know, that I could get back in touch when I’m ready.
They themselves approached and left another appointment when they hadn’t heard fir a few weeks, and thankfully I had forgotten and lost details. But they came through, cared enough about their client, to give me space, and then get back in touch. It cost me no more money. Very satisfied and will use them again and again,

8 ottobre 2025
Valutata 1 stelle su 5

Not very happy with this company

Not very happy with this company. First had to chase them several times to get an update on the inspection.Then they came back and said it had failed. They came back with 2 separate prices for remedial works, I asked if I went for the lower price would it pass and their response was we can't guarantee that but if you pay the higher price we can guarantee it!! There was then a delay of several weeks before I actually received the certificate, although the works had been completed. Need to pick up your game.

8 ottobre 2025
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Risposta di Ecoapproach

Hi Clive,

I’m very sorry to hear about your experience with our company. I completely understand your frustration and disappointment regarding having to chase for updates, the confusion over the remedial works, and the delays in receiving your certificate. This is not the level of service we strive to provide, and I can assure you your feedback has been taken very seriously.

I sincerely apologise for any inconvenience this has caused you. It’s clear we fell short in communication and in providing the clarity and efficiency you should expect from us. We truly value your business and your time, and it’s disappointing to hear that we didn’t meet those expectations on this occasion.

I’ve emailed you directly to discuss this further and personally work with you to resolve the situation as quickly and smoothly as possible. Your satisfaction is important to us, and I want to make sure we do everything we can to put this right.

Thank you again for taking the time to share your feedback, Clive. It’s feedback like yours that helps us improve and ensure that future customers don’t encounter the same issues.

Kind regards,
Hayley
Customer Service Manager

Valutata 1 stelle su 5

Shocking lack of communication

Shocking lack of communication. Unhelpful advice. Time delays unbelievable. After nearly a month of sending an application by registered postage there was no acknowledgment of receiving it. So after yet another half an hour of waiting to get through they finally found the registered letter/application. For about 3 months i have been trying to just get my application on the waiting list. Today I spoke to a helpful lady, Agnes, and am hopeful that my application will at least have a reference number at long, long last

1 luglio 2025
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Risposta di Ecoapproach

Dear Charmian,

I am truly sorry to hear about the difficulties you’ve experienced with your application and the unacceptable delays in communication. This is absolutely not the standard of service we aim to provide, and I completely understand how frustrating and exhausting this process must have been for you.

I sincerely apologise for the lack of acknowledgment of your registered application and the time it has taken to get your case properly recorded. I’m glad to hear that Agnes was able to assist you today, and I hope this is the start of a much smoother experience for you moving forward.

If there’s anything further you need or any way we can support you while your application is being processed, please don’t hesitate to email us directly at info@propcert.co.uk
. We truly value your patience and your feedback, and we are committed to making this right.

Thank you again for taking the time to share your experience, Charmian. We are deeply sorry for the frustration caused and are determined to improve from this.

Warm regards,
Hayley
Customer Service Manager
PropCert

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