Your colleague Joe R (from Brazil) was outstanding. He was quick and competent at installing all the new ceiling lights in both our bathrooms, leaving the ceilings looking really Good. He then... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Leggi di più
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We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Leggi di più
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Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Leggi di più
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We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Informazioni di contatto
182a High Street, Beckenham, BR3 1EW, Regno Unito
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
Molto buono
774 recensioni
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No refund given after failing to carry out inspection. inspection.
The inspector arrived, I showed him some original wiring and he said he could not do an EICR inspection until the house was rewired and left within 10 minutes. The house has been partially rewired and I paid for a 4 hour detailed inspection to show what needed to be done to get an estimate from my electrician. I have contacted the company to no avail to get my £189 refunded as no inspection was carried out.
The point at issue is that I paid £189 for a detailed report on the electrical system in my house. I need this to get a quote from my electrician.
The inspector arrived and said he couldn't do an EICR as there was some original rubber wiring still fitted so no inspection was carried out.
The company have issued an EICR report saying simply that it has failed. This is not what I paid for; I need a detailed report for my electrician to give me a quote. AS there was no detailed inspection done as I had paid for, they should refund my £189 as I shall have to get someone else to do the inspection.
2 aprile 2026
Non scritta su invito
Risposta di Ecoapproach
Hi Prince,
I’m really sorry to read about your experience and for the frustration this has caused — I completely understand why you’d be disappointed, especially given what you were expecting from the inspection.
This certainly isn’t the level of service we aim to provide, and I’m very sorry that things have not been handled as they should have been. We would really like the opportunity to look into this properly for you and get this resolved.
Could you please email us at info@propcert.co.uk
with your order details? Once we have this, we’ll investigate the situation in full and work towards putting things right for you as quickly as possible.
Again, I’m very sorry for the inconvenience and upset caused, and we do appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
A positive experience.
This company was no hassle to use and straight forward.
Customer service did help me with any conerns I had and resolved them urgently. ( E.G. engineer not calling to make an appointment).
My only concern is for the elderley or technophobic who can't access their certificate.
14 aprile 2026
Non scritta su invito
Risposta di Ecoapproach
Hi Eileen,
Thank you so much for taking the time to leave such thoughtful feedback – we really appreciate it.
I’m really pleased to hear that your overall experience was positive, and that our customer service team were able to step in and resolve your concerns quickly, particularly around the appointment communication. That’s exactly what we aim for, so it’s great to know we were able to help.
I also really appreciate your point regarding access to certificates for elderly or less tech-savvy customers. Feedback like this is genuinely valuable, and I will make sure it is shared with the wider team as we are always looking at ways to make our service more accessible for everyone.
Thank you again for your kind words and constructive feedback.
Kind regards,
Hayley
Customer Service Manager
To avoid: Scammers!!
All the other negative reviews are true, really disappointing experience. The EICR visit lasted about 10 minutes, and there was no proper testing or even switching off the electricity. It felt very rushed and not like a genuine inspection at all.
I ended up getting a second electrician in, and that inspection took around 2 hours with full testing and detailed results, completely different to what I received the first time.
Despite explaining this and sharing evidence, the company refused to refund, no accountability at all. I wouldn’t use them again and would recommend others to be avoid these scammers.
9 marzo 2026
Non scritta su invito
Risposta di Ecoapproach
Hi Yosephine,
I’m so incredibly sorry to read this and for how strongly you feel about your experience – I completely understand why you’d be frustrated and disappointed, and I truly apologise that we’ve left you feeling this way.
We take feedback like this very seriously, and I’m really sorry that the visit did not meet your expectations. I do just want to gently clarify that we did offer to send an engineer back out to carry out a full revisit and re-test completely free of charge to put things right for you, however I understand that you chose to decline this at the time.
That said, we absolutely still want to help and get this resolved for you as quickly as possible. If you have since had another EICR carried out, we would be more than happy for our Electrical Manager to review the new certificate alongside the one completed by our engineer and carry out a full comparison. This allows us to properly investigate any discrepancies and ensure everything is addressed thoroughly.
Please do send your new certificate over to customerservice@propcert.co.uk
, and we will prioritise this for you and work to get a clear and fair resolution as quickly as we can.
Once again, I’m genuinely very sorry for the inconvenience and upset this has caused you. This is not the level of service we aim to provide, and we really do appreciate you giving us the opportunity to look into this further and try to put things right.
Kind regards,
Hayley
Customer Service Manager
Amazing service ,provided every…
Amazing service ,provided every certificate I needed and more . Great customer service from daisy and her colleagues .Highly recommend this company and certainly would use them again
10 aprile 2026
Non scritta su invito
Risposta di Ecoapproach
Dear Matthew,
Thank you so much for your wonderful 5-star review.
I’m absolutely delighted to hear that you were happy with the service and that we were able to provide all the certificates you needed and more. It’s also fantastic to hear your kind feedback about Daisy and her colleagues — I know they will be thrilled to hear your comments.
We really appreciate your recommendation and are so pleased you would choose to use us again in the future.
If there is ever anything else you need, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
No certificate sent to me - 40 minutes on hold!
No certificate sent to me. I had to set up an account and provide all kinds of information, then there is no report! I am now hanging on the phone waiting to ask for a certificate - 25 minutes so far - I will never use you again - why can't you simply send me my report? I have now been on hold for 40 minutes - please just email me the report.
1 aprile 2026
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Risposta di Ecoapproach
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
A really pleasant experience
A really pleasant experience from Quote through to booking and the inspection . So prompt service at a decent price many thanks . I will not hesitate in reccommending this compaaany .
31 marzo 2026
Non scritta su invito
Risposta di Ecoapproach
Dear Mr Clapp,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you had such a pleasant experience from quote through to booking and inspection, and that you found the service prompt and good value. We also really appreciate your kind words about recommending us — it means a great deal to the team.
If there is ever anything you need in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Jack was very helpful
Jack was very helpful, knowledgeable and courteous.
Did a great job proficiently and quickly.
Thank you.
30 marzo 2026
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Risposta di Ecoapproach
Dear Sylvia,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that Jack was helpful, knowledgeable, and courteous, and that he carried out the work quickly and proficiently. It’s always great to receive such positive feedback, and I know Jack will really appreciate your kind comments.
We truly appreciate you taking the time to share your experience with us.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Great customer service by the company
30 marzo 2026
Non scritta su invito
Risposta di Ecoapproach
Dear Jagiwan,
Thank you so much for your 4-star review.
I’m really pleased to hear that you experienced great customer service from our team. We truly appreciate you taking the time to share your feedback.
If there is anything we can assist you with in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Excellent in every way.Recommended.
Impressed with this company.Easy to confirm appointment for assessment (EPC) and everything went according to plan.Easy to download certificate afterwards.I would recommend.
25 marzo 2026
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Risposta di Ecoapproach
Dear Alison,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you found the process easy from start to finish, from confirming your EPC appointment through to receiving your assessment and downloading your certificate. It’s great to know everything went according to plan and that you would recommend us — we really appreciate your kind feedback.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
EPC ratjj in g
Great fast service from start to finish with a friendly person who was happy to advice me on the process.
23 marzo 2026
Non scritta su invito
Risposta di Ecoapproach
Dear Colette,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you experienced a great, fast service from start to finish, and that our team member was friendly and happy to advise you throughout the process. It’s always lovely to receive such positive feedback.
We truly appreciate you taking the time to share your experience.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
I have tried to contact their customer…
I have tried to contact their customer service team a number of times with no luck. On the last attempt after being on hold for 15 minutes, someone in the call centre picked up and left the phone off the hook without speaking. Awful service.
21 gennaio 2026
Non scritta su invito
Risposta di Ecoapproach
Dear MC,
I am so sorry to hear about your experience – this is absolutely not the standard of service we aim to provide, and I completely understand your frustration.
To help us look into this matter urgently and get it resolved for you, could you please email your order details to info@propcert.co.uk
? Once we have the information, we will prioritise your case and ensure you receive the attention you deserve.
Thank you so much for your patience, and again, my sincerest apologies for the inconvenience this has caused. We really appreciate you bringing this to our attention.
Warm regards,
Hayley
Customer Service Manager
Not impressed at all!!!
Not impressed at all!!!
Feel as though we were forced and rushed into this upgrade as a “street job lot” as we are in Housing Association accommodation.
Have been left with damage to rooms from water caused by the contractors, carpets not refitted adequately as they were, large areas of undecorated walls, exposed wires on the outside of the building and a huge fan that has been situated in the most ridiculous and unsafe place even after asking for it to be moved!
Eco Approach seem to think they have good customer service well think again, once the job is done they never contact you back for issues you raise and seem to disappear off the face of the earth. It’s almost 2 months after the install and we are still no further forward.
Would not recommend if they were the last company on the earth.
25 novembre 2025
Non scritta su invito
Risposta di Ecoapproach
Hi Tracey,
We’re really sorry to read your review and to hear how disappointed you feel following the installation. This certainly isn’t the experience we want any resident to have.
We take concerns about property damage, unfinished works, exposed wiring and positioning of equipment extremely seriously, and we are sorry to hear that you feel your issues haven’t been addressed. That is not the level of service we aim to provide.
Please could you email operationssupport@ecoapproach.co.uk
with your full address, contact details and any photos you may have? This will allow our Operations Support team to urgently review the matter, investigate what has happened, and arrange for any outstanding issues to be resolved as quickly as possible.
We genuinely want to put this right for you and ensure everything is completed safely and to the correct standard.
Kind regards,
Hayley
Customer Service Manager
Very happy with my Solar Panel system
In September 2025 Eco approach supplied and installed my solar panel system. I did my homework and Eco approach had tick the boxes.
MCS approved
HIES
NICR
Also there was only £200 deposit and nothing to pay until the job is totally finished.
I was contacted by Lauren before the installation to go through everything regarding the installation and setup.
Lauren took the time to go through everything and gave her honest opinion to where everything should be installed , making sure the installation was neat and tidy and not a rushed job. She was completely thorough.
Once installed, Lauren took her time to explain in detail the app to me, made sure i understood and helped with any queries.
12 gennaio 2026
Non scritta su invito
Risposta di Ecoapproach
Hi there,
Thank you so much for your wonderful review and for taking the time to share your experience with us!
It’s great to hear that you felt confident choosing us after doing your research, and that the process from start to finish met your expectations. I’m especially pleased to hear how helpful and thorough Lauren was — taking the time to ensure everything was clearly explained and installed to a high standard is exactly the level of service we strive for.
I’ll be sure to pass your kind words on to Lauren and the wider team — they’ll be delighted to hear this.
If you need any support going forward, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Think twice if in housing association property!
Eco Approach has very bad communication! Badly organised! Wasn't told about the massive monstrosity of a fan, that sits on our small patio which is very noisy right near my bedroom window, which is also a trip hazard!Wasn't told of the large Rocket water heater which had to go in my airing cupboard, which took up all the room! No communication on anything! I felt for the poor blokes who had to put it all in, as they didn't have answers or knowledge of anything either. The whole experience was very stressful and expensive to me. I felt that, because I'm housing association. I wasn't valued, im not important. Thanks Eco Approach!
16 dicembre 2025
Non scritta su invito
Risposta di Ecoapproach
Hi Janet,
We’re so sorry to hear about your experience and completely understand how frustrating and stressful this must have been for you. It’s clear we fell short in communication and planning, and that’s not the standard we strive for.
We’d really like to look into this properly and see how we can make things right. Could you please email us at info@propcert.co.uk
with your order details so we can investigate further?
Thank you so much for sharing your feedback, and again, we sincerely apologise for all the inconvenience and stress this has caused.
Warm regards,
Hayley
Customer Service Manager
really easy and simple to use i…
really easy and simple to use i purchased an EPC certificate for our property as we are selling and our previous one had expire.
i was contacted next working day to organise a time convenient for us and it was completed and had the certificate the same day.
Brilliant service highly recommended
19 dicembre 2025
Non scritta su invito
Risposta di Ecoapproach
Hi there,
Thank you so much for your lovely review!
I’m really pleased to hear that you found the process easy and straightforward, especially at what can be a busy time when selling your property. It’s great to know the booking was arranged quickly and that you received your EPC the very same day — exactly the efficient service we aim to provide.
We really appreciate your recommendation, it means a lot to us!
If you need anything else at all, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Marvellous EPC
Andrew arrived on time and was friendly and extremely efficient.
It was a pleasure to have him do our EPC
3 dicembre 2025
Non scritta su invito
Risposta di Ecoapproach
Hi there,
Thank you so much for your lovely review!
I’m really pleased to hear that you found the process easy and straightforward, especially at what can be a busy time when selling your property. It’s great to know the booking was arranged quickly and that you received your EPC the very same day — exactly the efficient service we aim to provide.
We really appreciate your recommendation, it means a lot to us!
If you need anything else at all, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Poor communication.
After Mr ? did the assessment I asked for paper copy as unable to access online.Didnt get it,so rang company on29th Sept.Rang again on 1st Oct as received copy which had mistakes on.Said property was mid terrace(were semi detatched).Also said hot water rating poor,but this is from heat pump which I've been told is good.Still waiting for amended copy to arrive
11 novembre 2025
Risposta di Ecoapproach
Dear Karen,
I’m so sorry to hear about your recent experience and the inconvenience this has caused. We take your feedback very seriously, and I completely understand your frustration regarding the errors on your report and the delay in receiving the amended copy.
Please accept my sincere apologies for the oversight and for any confusion this may have caused. I’ve personally reached out to you via email to resolve this matter as quickly as possible and ensure you receive the correct documentation without further delay.
Thank you for bringing this to our attention — your satisfaction is very important to us, and I’ll make sure this is put right straight away.
Warm regards,
Hayley
Customer Service Manager
Fantastic service from end to end can’t…
Fantastic service from end to end can’t recommend highly enough
23 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you so much for your kind words!
I’m delighted to hear you had a fantastic experience from start to finish — that’s exactly what we strive for. Your recommendation really means a lot to us.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
The technician was professional and efficient.
The technician was professional, polite, and appreciated his diligence.
20 ottobre 2025
Risposta di Ecoapproach
Hi there,
Thank you for your lovely feedback!
I’m really pleased to hear the technician was professional, polite, and that his diligence stood out. We’ll be sure to pass your kind words on to the team — it will mean a lot to them.
We really appreciate you taking the time to leave a review, and we’re glad you had a positive experience.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
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