Eco Beach Ltd Recensioni 

8
TrustScore 2 su 5

2,2

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Dettagli dell'azienda

  1. Negozio di occhiali da sole
  2. Negozio di abbigliamento da spiaggia
  3. Negozio di giocattoli per l'infanzia

Scritti dall'azienda

Eco Beach is a one-stop-shop for everything you need for a sustainable life on the beach. We specialise in sustainable sunglasses made from eco-friendly materials such as wood, bio-acetate, bio-plastics and recycled materials. We also offer sustainable clothing, beach gear and beach toys.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

8 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(8)

1 recensione negli ultimi 12 mesi

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Valutata 1 stelle su 5

bad experience and no customer service response

I bought two kites for my kids, which were advertised as eco friendly on their website. They also said the long string was cotton - it is not, it's made of crude oil. I doubt that the kite is recycled at all. I emailed, they returned with a completely dismissive reply and didn't reply back although I asked to return or for a refund. Please avoid, there are already too many companies out there green washing their products.

Edit regarding your reply: you have not at all offered me a full refund, you simply said that unless the kites were unopened I could not send them back or get a refund (as per your policies, which said nothing about an item being faulty or not as advertised).

You also said that, despite your admission that the kites were not as described, I still had to cover postage myself (and you would not refund me at all, because they were opened). How could I have known the kites were not as advertised before I opened them? You are not at all an ethical company and that's what bothers me the most.

I have sent you several emails on different days to try and get to a compromise, you have never responded to them at all.

You are misleading customers and you are also lying about what happened.

You can ask me as many "are you ok's?" as you want in order to undermine my testimony, but it still stands.

[I also believe a couple of your reviews on here are fake or asked for from people in the company or people you know - not based on a genuine experience with you - as per someone named Richard with 35 reviews who has repeatedly reviewed the same brands / companies.]

Ana

27 giugno 2026
Non scritta su invito
Logo di Eco Beach Ltd

Risposta di Eco Beach Ltd

Hi Ana
Firstly, are you ok? You have left us five angry reviews over the weekend for one purchase. That's a lot of anger over a kite.

We have offered you a full refund, but you didn't want to return the kites because your kids were enjoying them. You asked us for a partial refund, but still didn't want to return the kites, so I'm confused about what you expect. Do you usually get a refund with this approach?

Sorry we didn't reply to your email on Sunday, but we try to take at least one day off a week.

Anyway, I hope you're ok and having a better day.

Valutata 1 stelle su 5

Not as seen on the pictures

Quick shipment, sunglasses look rather cheap, the wooden case pictured looks nowhere near to what I received . Returned same day. No refund after 10 days and counting .

23 maggio 2024
Non scritta su invito
Logo di Eco Beach Ltd

Risposta di Eco Beach Ltd

Hello Marcin - Sorry you didn't like our sunglasses and due to a mixup you didn't receive a quick refund. Just for the record, at the time of writing the review you have received a full refund. I hope we can do better for you next time.

Valutata 5 stelle su 5

Good product

Good product, good price and good service.

22 marzo 2021
Logo di Eco Beach Ltd

Risposta di Eco Beach Ltd

Thank you Richard for the great review. Always good to have a happy customer :)

Valutata 5 stelle su 5

Quick delivery with 20% discount as new…

Quick delivery with 20% discount as new customer. Bought as gift but looks well made in the plastic bag.

17 marzo 2021
Logo di Eco Beach Ltd

Risposta di Eco Beach Ltd

Hi Janette, thank you so much for the great review. I'm sure the recipient of your kind gift will be pleased. Just one small point which is important to us... our garments are sold in bags that look like plastic but are actually made from starch and are soluble in warm water. Once they are disposed of, they will disappear completely, leaving no trace. Thanks again!

Valutata 5 stelle su 5

Great customer service

When my flip flops arrived sadly they were too small and so Simon sent me postage to print out to return and made sure I got the size up sent straight away. Fantastic quick customer service and what’s even better is not using a courier :) thanks so much!

17 marzo 2021
Logo di Eco Beach Ltd

Risposta di Eco Beach Ltd

Thank you Dana, glad we could help!

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