ECL | Person-centred Care Recensioni 351

TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Absolutely incredible care. As a care home and day centre entertainer, I visit many, many settings. ECL has blown me away with the level of care they provide. The staff are so engaged with the custome... Leggi di più

Valutata 5 stelle su 5

I have been in the care of ELC staff during my stay at the Colonia court care home in Colchester Essex where I have spent the past month in the final phase of recovery from a knee cap operation .ELC s... Leggi di più

Valutata 5 stelle su 5

Jessica & her team go above and beyond for the care of my wife. After only a short time in going once a week to the day centre my wife & myself couldn’t be happier & is making such a difference in our... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently was in Winsford Care Home in Clacton on Sea from 28th Jan to 25th Feb 2026 under the Recovery To Home scheme. I came from hospital where I had treatment for Guilliam Barre Syndrome and had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione di servizi sociali
  2. Centro diurno per adulti

Scritti dall'azienda

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Scritti dall'azienda

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

351 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Valutata 5 stelle su 5

Hannah has so much patience with my…

Hannah has so much patience with my rather avoidant 19 year old! I feel that without her support, my young person would not have come out of her bedroom, so the fact that she is now travelling into town, volunteering in a charity shop and interacting with people she doesn’t know is a positive indication that she is able to develop her independence. Without Hannah’s support this would have seemed an impossible task.

14 giugno 2024
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Risposta di ECL | Person-centred Care

Thank you very much for a lovely review! Your daughter has achieved so much more confidence through her volunteering now, it is so good to see her thrive in her new role.

She will certainly be able to develop her newfound independence and aspirations for the future.

With Best Wishes
Hannah

Valutata 5 stelle su 5

Excellent support in finding employment

As a person with Autism, I've often found looking for employment a difficult task.

But thanks to Hannah and the Autism employment team at ECL, I've been about to excel in area that I otherwise would have thought impossible, from interview prep and job searching to learning cover letters and buzzwords.

I highly recommend their services and I am confident that if I didn't have them in my corner, I wouldn't have my current job at all.

Cheers, Hannah

20 maggio 2024
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Risposta di ECL | Person-centred Care

Congratulations Cyrus on achieving your dream role. You have worked so hard to prepare for this position and deserve this employment outcome.

I am certain you will continue to excel in all your endeavours, and look forward to hearing of all your progress, well done!

With Best Wishes

Hannah

Valutata 5 stelle su 5

Amazing Team

Richard and his team were our saving grace for my 19 yr old son who had been let down by the school system for not achieving level 4s in GCSE’s which stopped him getting any apprenticeship or jobs. ECL where so helpful and thorough with my sons needs and wants and I really couldn’t recommend their services enough. Thank you ECL

5 gennaio 2024
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Risposta di ECL | Person-centred Care

Hi Kelly,

Thank you so much for taking the time to write these lovely words regarding the service you have received from the inclusive employment team. It has been amazing to see how well your son has done and what he has achieved. We are so happy to be a part of his employment journey. I will pass your compliment to the team.

Thank you

Richard - Inclusive Employment Team Manager

Valutata 5 stelle su 5

ECL have been great helping with job seeking

ECL have been great in helping to find my daughter her first paid job.

Lisa, her consultant, is very warm and friendly and made us feel at ease. She is very professional and helped to write a CV, apply for jobs, attended the interview and arranged for support for the initial shifts to help her settle in.

7 marzo 2024
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Risposta di ECL | Person-centred Care

Hi Deborah,

Thank you for taking the time to leave this lovely feedback. It’s great to hear how Lisa’s support made you feel at ease and helped your daughter get her first paid job!

Thank you again,
Adele – Inclusive Employment Team Manager

Valutata 5 stelle su 5

Finding employment

ECL
In person meetings, rather than phone calls or emails.

Quick response from ECL in arranging and carrying out initial screening discussion.
First meeting with Inclusive Employment consultant was just over a week later.

I liked the idea of being a Green-keeper. I got the idea whilst watching some videos on ECL’s website about a previous client of ECL.

Inclusive Employment Consultant - Mark

My Inclusive Employment Consultant and I work well together.

They attended my Job Seekers Allowance (JSA) meeting at the Job Centre.

Took me on a CV drop tour to local golf clubs. This included introducing me and ECL to the golf club staff.

They introduced me to and hosted discussions with staff at Essex County Council who co-ordinate accessible apprenticeships.

I’m currently working at a local golf club as a trainee Green-keeper on a three-month contract.

Given me hope and something to work towards.

12 marzo 2024
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Risposta di ECL | Person-centred Care

Hi Edward,

Thank you so much for leaving such lovely feedback regarding the support you have received from Mark within Inclusive Employment.

We are so pleased you have found a role which suits your skills and interests and we wish you the best of luck in your role!

Valutata 5 stelle su 5

Very Happy

Our team have recently been working with Ian to help a lady we support to improve her skills and make her dream become a reality. It has not been easy, but, with Ian's patience and persistence we are definitely on the way to make some of her goals become a reality. We still have a little way to go but with his determination, ideas and thinking outside he box, I truly believe she will get the happy life and the feeling of importance that she longs for. I can't thank you enough for the support you have given us and her.

30 maggio 2024
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Risposta di ECL | Person-centred Care

Thank you very much for leaving us such an amazing review! I have nothing but compliments for Danielle at forget me not caring.

She has gone above and beyond to ensure the best results for the adult we are supporting.

She works in a person-centred way and has collaborated in a refreshing and inspiring manner.

Valutata 5 stelle su 5

Care after discharge from hospital

We can’t thank you enough for the care Paul received and the support you gave me. We couldn’t have managed without you. Your kindness and professionalism is outstanding. We can’t praise you enough

19 maggio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

A big thank you

A big thank you to the staff and caring team for your support in helping me get back safely on my feet. A very professional and friendly team

14 maggio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

Keep supporting me

Keep supporting me

13 maggio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 4 stelle su 5

Thank you Katie Connah for your huge…

Thank you Katie Connah for your huge support in caring and guiding my sister. My sister has gained more independence and confidence and you are the person working hard behind it . You are such a kind and wonderful person and I personally felt very connected by the way you treated my sister and my family . I am very sure your service will be a big support as a community connector to the community and we wish you all the very best to support more and more people in need in our community and a big thanks to ECL for your huge support to the community.
I strongly support ECL and wish them my best in supporting to bring a better life for the people in need in our community .

2 maggio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for sharing your journey with us! I have enjoyed watching your sister grow and develop her skills whilst I have been supporting her. I have seen such a change in her confidence, it has been a joy to be part of her journey.

Thank you again,
Katie

Valutata 5 stelle su 5

The consultant I worked with was very supportive, understood my needs and really seemed to care.

When I started working with ECL I was working in an extremely stressful job and feeling overwhelmed.

Kelly’s support made all the difference in not only helping me find a role that's perfect for me but supported me through the interview process as well.

She helped me find a new job within a small team who are extremely supportive and I now look forward to going to work and feel a lot less stressed.

I wouldn’t have done nearly as well without the support from ECL Inclusive Employment.

I highly recommend ECL.

9 maggio 2024
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Risposta di ECL | Person-centred Care

Hi Craig,

Thank you for taking the time to leave this lovely feedback. It’s great to hear how Kelly’s support has allowed you to find a role that is perfect for you! We wish you all the luck with your job!

Thank you
Adele – Inclusive Employment Team Manager

Valutata 5 stelle su 5

Great Professional Care and Expertise

I want to thank ECL for their expert care of my brother. Kim Martin, Trusted Assessor, steered us through all the steps toward establishing what we needed to do and the help we could have from other bodies. Gabriella Twine provided enormous support in guiding my brother through complex application procedures for support. Ashley, the Occupational Therapist, has made weekly visits that have greatly aided my brother's recovery: she has encouraged him towards activity and engendered real positivity and determination. Her very real expertise and tips have been very, very useful indeed. The carers have all shown real patience, empathy, and professional skill in caring for my brother since his discharge from hospital. I should particularly like to thank Sara from Corringham whose unassuming endless good humour and common sense were welcomed by my brother. I cannot thank ECL enough for all the help that has been given. Regards Elaine.

24 marzo 2024
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Risposta di ECL | Person-centred Care

Thank you for your sincere review! It was such a pleasure to read the kind words that you wrote about the staff and the service that they provided.

ECL’s aim is to ensure that our customers receive the highest quality service, during a time that may have been difficult.

I will ensure that I share your review of thanks with the team, especially those staff that you named personally.

Thank you once again for taking the time to write to us and expressing positive feedback, it is lovely to hear how the team has made difference.

May I take this opportunity to wish you good health and best wishes for the future.


Yours sincerely,

Ruth Wingrove-Smith
Area Business Manager
ECL South West Essex

Valutata 5 stelle su 5

Katie Connah my community connector has…

Katie Connah my community connector has been very helpful, she made finding volunteering clear. She showed patience and kindness. I am enjoying my volunteering.

25 aprile 2024
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Risposta di ECL | Person-centred Care

I am really happy to have supported you to find your volunteering, I can see you are growing in confidence.

Keep up the good work!

With Best Wishes,
Katie

Valutata 3 stelle su 5

Ecl need investigating for poor management and planning

The staff that come into your home are undervalued, they are all amazing.
The people who sit behind a desk, trusted assessors and area managers are rubbish. Be prepared to be told and not heard. This service is run so poor in the office. The staff who come and visit patients to support and reable are amazing. The planners and trusted assessors and managers are all poorly trained and have no common sense or compassion. Be prepared to be treated like a toddler

3 aprile 2024
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Risposta di ECL | Person-centred Care

Hi Louie,

Thank you for sharing your feedback, we’re sorry your experience didn’t match your expectations. ECL aims to ensure that our customers receive the highest quality service.

We have passed your comments onto our quality and governance team, and they are investigating it with our management team.

If you have any more feedback, please get in touch with us by emailing feedback@essexcares.org.

Thank you,
Paulina

Valutata 5 stelle su 5

Outstanding Inclusive Employment Opportunities

The support that our son has received through the inclusive employment service has been excellent. Jack our consultant has been amazing with him and a really good match totally understanding his needs profile and personality. We are feeling very positive about the opportunities that this service will open up for him. Thankyou for all your hard work supporting our son.

4 aprile 2024
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Risposta di ECL | Person-centred Care

Hi Helen,

Thank you for taking the time to write the fantastic review that reflects the support you and your son have received so far. We look forward to continuing to support and seeing your son progress into paid employment.

Kind regards,
Sam Goldsmith, Inclusive Employment Team Manager, North

Valutata 5 stelle su 5

My husband goes to the Ashleigh old people centre

My husband goes to the centre twice a week and enjoys the day talking to different people and doing activities like puzzles bingo listening to music the staff are very kind and caring

5 febbraio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

Great care

My dad has only been going to the day care centre for a short while , he has dementia sadly and we were concerned how he would feel and settle in initially, thankfully all of the staff are very welcoming , friendly and chatty , he loves it . I have nothing but praise for them , Kirsty who was our first point of contact when we were thinking of trying ecl was knowledgable and super helpful , along with Jess who we met on the first taster day , Annette , Lola and many others there show real car and enthusiasm for what they do , myself and my family are so pleased that my dad enjoys his Fridays there and long may it continue.

22 marzo 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

Katie Connor community connector is…

Katie Connor community connector is absolutely fantastic in supporting my autistic daughter. She is helping my daughter in her volunteering role and getting her into the community. My daughter loves talking to Katie about her volunteering work and what she's doing.

22 marzo 2024
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Risposta di ECL | Person-centred Care

Hi Cath,

Your daughter is doing so well volunteering in the café.

She attends twice a week now and is learning so many new skills and growing in confidence, well done!

Best wishes,
Kate Carr, Innovation Manager

Valutata 5 stelle su 5

ASHLEIGH OLDER PEOPLE Basildon

ASHLEIGH OLDER PEOPLE Basildon .
What a wonderful place for older people to go , absolutely been a godsend for my mum who has recently been widowed and moved to a new area . The team there are absolutely amazing caring supportive and genuine. She loves going to the Ashleigh Centre and the change in her is truly noticeable, she is uplifted happy and more chatty . Thank you Ashleigh Older People Centre xx

4 marzo 2024
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Risposta di ECL | Person-centred Care

Hi Louise,

Thank you for taking the time to leave us such a wonderful review.

We are so happy to learn of the positive impact that our support has made and that your loved one enjoys our service as much as we enjoy providing it!

Valutata 5 stelle su 5

Great support from Inclusive Employment Team

Just to say that the kind, sensitive and encouraging support that my daughter Lorna has had from the Inclusive Employment team has been truly 5 star!
Particularly Linda and Caroline have been great. Lorna has feel inspired and supported by them, and all the team.

2 marzo 2024
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Risposta di ECL | Person-centred Care

Hi Carol,

Thank you for leaving such a positive review regarding the support your daughter has received within Inclusive Employment.

We are really proud of Lorna and her journey into paid employment, Lorna continues to progress week by week and always greets staff and her colleagues with a smile!

We wish Lorna the best of luck in her employment.

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