ECL | Person-centred Care Recensioni 351

TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Absolutely incredible care. As a care home and day centre entertainer, I visit many, many settings. ECL has blown me away with the level of care they provide. The staff are so engaged with the custome... Leggi di più

Valutata 5 stelle su 5

I have been in the care of ELC staff during my stay at the Colonia court care home in Colchester Essex where I have spent the past month in the final phase of recovery from a knee cap operation .ELC s... Leggi di più

Valutata 5 stelle su 5

Jessica & her team go above and beyond for the care of my wife. After only a short time in going once a week to the day centre my wife & myself couldn’t be happier & is making such a difference in our... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently was in Winsford Care Home in Clacton on Sea from 28th Jan to 25th Feb 2026 under the Recovery To Home scheme. I came from hospital where I had treatment for Guilliam Barre Syndrome and had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione di servizi sociali
  2. Centro diurno per adulti

Scritti dall'azienda

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Scritti dall'azienda

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

351 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Valutata 5 stelle su 5

Just wanted to say a huge thankyou.

Just wanted to say a huge thankyou to all of you who gave my Mum ( & Dad ) such great support over the last six weeks. I did meet some of you & I was very impressed by the level of care & support by folk who are probably not being paid anywhere near enough.
I was sleeping on my Mum & Dad's sofa until they got used to strangers coming into their home, but all of you were so very kind & professional.

23 gennaio 2024
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

ECL provided excellent care

ECL provided excellent care after hospital treatment.
The care provided couldn’t be faulted.
It was punctual, kind and attentive.
All required equipment was quickly provided.
Highly recommended services.
Thank you

20 febbraio 2024
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Risposta di ECL | Person-centred Care

Dear Mr Smith,

I wanted to express my sincere gratitude for the incredibly kind compliment.

Your words truly brightened the team’s day and brought smiles to our face.

I appreciate your thoughtfulness and generosity in acknowledging that the care provided to you by the team could not be faulted and that all staff were punctual, kind and attentive.

Your compliment means a lot to team, and we are grateful for your uplifting words.

I am glad that your equipment arrived in a timely manner.

Thank you once again for taking the time to share such a positive and encouraging comment.

Warm regards,
Sarah Evans (Area Business Manager)

Valutata 5 stelle su 5

Excellent support from a Community Connector

Ian approached me to introduce a new client to the community allotment that I facilitate. Ian did a great job of liaising with all of us, settling in his client and making sure that all of the essential information was provided. Thanks Ian!

9 gennaio 2024
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Risposta di ECL | Person-centred Care

The support from Kate to the client/customer was perfect for him. My customer wished to gain some experience in the gardening sector, and I found a group in Chelmsford where people work together to maintain an allotment.

I supported my customer with introductions and on the first few times we visited, he made friends and really enjoyed the work. He even text me to say, ‘thanks Ian, I had an amazing time.’

My customer is now attending independently and gaining the skills he needs to pursue a career in gardening.

Thank you so much for your help Kate!

Valutata 5 stelle su 5

Thank you for caring

A Big thank you to Nicole
From E.C.L
Nicole who has helped my grandson immensley to find a job . Nicole has been very kind, patient,and caring and Nothing you ask is to much trouble.
Nicole is still helping him until he has settled in and this has gave him so much more confidence.
Thank you NICOLE
From 2 happy grandparents

31 gennaio 2024
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Risposta di ECL | Person-centred Care

Thank you for leaving such a wonderful review regarding the support Nicole has given to your grandson, it’s lovely to hear that he has grown in confidence through support from Inclusive Employment.

Nicole has found it a pleasure supporting him and is looking forward to seeing him grow from strength to strength!

We wish him the best of luck in her role.

Valutata 5 stelle su 5

Fantastic Inclusive Employment

The Inclusive Employment Support my son received from ECL has been a success. His employment consultant Mark, is supportive, friendly and understanding of my son's needs. With the help of the ECL team and Mark's optimism and encouragement my son has got his ideal job, which he never thought he would. They have given him a chance to succeed in life.

1 gennaio 2024
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Risposta di ECL | Person-centred Care

Thank you for leaving such a positive review regarding the support from Inclusive Employment, we are so pleased for your son in gaining employment and we look forward to seeing him flourish in his role!

We wish him the best of luck in his new venture.

Valutata 5 stelle su 5

Super supportive

Ecl set me up with the community connector Katie Connah who has been a massive help by finding me volunteering work and has been super supportive throughout the whole process. I feel a lot more confident about my future thanks to the support I've recieved.

11 gennaio 2024
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Risposta di ECL | Person-centred Care

Hello,

I am really pleased with how well you have done Corin, in the short time I have known you have grown in confidence! I wish you all the best with your Volunteering at The Art Place.

It has been really good to have supported you to find something you are confident in.

Best Wishes,
Katie

Valutata 5 stelle su 5

Dad was only home for 7 days the care…

Dad was only home for 7 days the care and support he received was excellent.
Staff were kind, caring, very skilled and made mum confident as she was very nervous about having support for dad. A very good team if people. Good timimings of visits.
It made dad's passing so much easier.
Many thanks

27 dicembre 2023
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Risposta di ECL | Person-centred Care

Thank you for sharing your experience.

We're deeply touched to have supported your family during a difficult time. Our team strives to provide compassionate and skilled care.

Your kind words mean a lot to us.

Thank you again,
Charlene Adutwim

Valutata 4 stelle su 5

Marylands is a very welcoming place

Marylands is a very welcoming place. The staff all seem to be hard working and caring and they go to great lengths to know their clients and their needs. They are always cheerful and helpful and put on a good range of activities to entertain the clients in a relaxed and comfortable atmosphere. The end of year panto and dinner was really good and it was nice to mix with like minded people to help understand that you are not alone with dementia. Thank you everybody.

14 dicembre 2023
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Risposta di ECL | Person-centred Care

Thank you Tony, the staff work really hard to ensure all customer needs are met. We are so glad you all enjoyed the panto!

Kind regards,
Katie Craig

Valutata 5 stelle su 5

ECL Marylands do a fantastic job.

Marylands do a fantastic job caring for my wife. The staff are very "interactive" with those in their care with music, dance, games and gossip over a cuppa, constantly on the go.
I was very nervous about this first step in care for my wife but have had all my concerns addressed far beyond my expectations.
I am and will always be thankful and grateful to have found them.

2 ottobre 2023
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Risposta di ECL | Person-centred Care

Thank you so much for taking the time to leave such lovely feedback. We are so glad to hear you are happy with the support Marylands provides to you both.

Kind regards
Katie Craig

Valutata 5 stelle su 5

Excellent Christmas Lunch

A big thank you to all the staff at Marylands Colchester for the pantomime and excellent Christmas lunch last Thursday. What a lot of hard work for you all! It was a great success, thank you.

14 dicembre 2023
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Risposta di ECL | Person-centred Care

Thank you so much for the lovely feedback Richard. We are so glad you enjoyed your day with us!

Kind regards,
Katie Craig

Valutata 5 stelle su 5

I had a great day out at Maryland’s…

I had a great day out at Maryland’s Christmas Part Event. I was volunteering for the day as a friend to Maryland’s. I worked for ECL myself before retirement and like to give some time back to others. The team worked hard to provide a Christmas lunch for 47 customers and families. Well done to manager Katie Craig and her team.

14 dicembre 2023
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Risposta di ECL | Person-centred Care

Thank you so much for the review Carol and thank you for all your help on our Christmas event last week, we hope you enjoyed yourself too!

Kind regards,
Katie Craig

Valutata 5 stelle su 5

The experience with the facility was…

The experience with the facility was amazing. Giving credit to generous and good staff. Above all its a reflection of good management

13 dicembre 2023
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Risposta di ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valutata 5 stelle su 5

Amazing work by Inclusive Employment Team -West - Harlow

Hello
I would like to bring to your attention the amazing work that has been performed by Rhuhia Ahmed who works for the Inclusive Employment Team - West

We first met Rhuhia back on 19/7/23. We met first in Epping when she first introduced herself to my son RJ.
Not a young man of many words but she has worked so hard with him to gain his trust and his confidence.

She firstly worked on his CV to ensure that it was correct. She then shared his CV on employment websites. She also introduced us to Bobby who was tasked to use his expertise to get RJ an interview for a job with possible employers.

Rhuhia has worked tirelessly with such passion with RJ.
She has gone with RJ into possible shops in Epping and circulated his CV.

In recent weeks she has circulated his CV to various businesses and has arranged interviews with support. She has picked him up and prep him before going into the interview. She is amazing.

RJ feels very comfortable with the support that she has given him.

There has been some positive comments from employers which she has fed back to RJ and myself.

She truly has gone above and beyond to secure interviews and has always prepared him beforehand.

She a great communicator. I receive emails and texts with updates and also in person.

Though RJ has not been offered a job at the moment. There maybe a possible opening after Christmas.

He has gained valuable experience by attending the interviews with support and is learning was expected from him . Rhuhia support is in valuable.

She really is a credit and we look forward to her continued support and guiding RJ and myself in the coming year.

1 dicembre 2023
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Risposta di ECL | Person-centred Care

Hi Chantal,

Thank you for taking the time to send me such a fantastic compliment and this is a great reflection of our Inclusive Employment service.

Rhuhia has been informing me about the fantastic progress RJ is making and we would like to thank you for being so supportive.

I am looking forward to seeing what else can be achieve and hopefully source a paid employment opportunity for RJ soon.

Many thanks,
Sam – Inclusive Employment Team Manager – West

Valutata 4 stelle su 5

Teresa

My sister in law Teresa attends the ECL club on Thursdays, she thoroughly enjoys her self whilst she is there - there is always plenty of activities going on and the staff are very caring - from the start they were very efficient and quick - she loves Oliver, always talks about him at home.

4 dicembre 2023
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Risposta di ECL | Person-centred Care

Thank you so much for your lovely feedback Lynn. It is our pleasure as a team to support your sister-in-law and we look forward to seeing her every week.

Oliver
Team Leader – Loughton Older People Service

Valutata 5 stelle su 5

Katie Connah my community connector has…

Katie Connah my community connector has been very helpful and supportive. I am really enjoying my volunteering at the community cafe that Katie supported me to find.

1 dicembre 2023
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Risposta di ECL | Person-centred Care

I am really pleased to have supported Wendy to find something that she enjoys. Well done Wendy, I am really proud of you and how well you are doing, keep it up!

Katie - Community Connector

Valutata 5 stelle su 5

Thank you Caroline Giess for all your…

Thank you Caroline Giess for all your dedication in helping my Son gain purposeful employment. Your support has empowered him and given him renewed confidence, he now has two jobs!
Can’t thank you enough, ECL’s work and those like them, hugely important in society making communities cohesive and inclusive.

21 novembre 2023
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Risposta di ECL | Person-centred Care

Hi Graham,
Thank you for the lovely words. I have really enjoyed working with your son and look forward to supporting him further.

Take care,
Caroline, Inclusive Employment Consultant, Mid Region.

Valutata 5 stelle su 5

Outstanding Support from ECL

I would like to thank Katie for the excellent work that she is currently undertaking in finding my Daughter Elaine Shepherd a placement in the local Children’s Charity Shop ( EACH ) and for helping introducing Elaine back into the community.
Long may the good work continue as Elaine is enjoying this new opportunity.
Ref: Katie Connah , Community Connector

13 novembre 2023
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Risposta di ECL | Person-centred Care

Hello,

I am so proud of Elaine and how hard she works at EACH. She has settled in so well and always gives her best.

Well done Elaine!

Best,
Kate

Valutata 5 stelle su 5

Success …

From the 1st phone call nothing was too much trouble. A special thanks to Amena, Jacobs Inclusive Employment Consultant, for her unwavering support of our son. The day he started his Job was a day we never dreamed we would see! Thank you for your commitment and genuine care for you job and continuing support of our son x

10 novembre 2023
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Risposta di ECL | Person-centred Care

Hi Jeni,

Thank you for your great feedback, I will pass this message onto Amena. It has been a pleasure to see and hear Jacob thriving in his new job role!

We look forward to seeing what Jacob can achieve next!

Many thanks, Sam.

Valutata 5 stelle su 5

Fantastic support from Autism Employment team at ECL

I have had so much help and support from ECL over the past years with looking for a job and interview skills. For the last few months my consultant has been Hannah Page from the Autism Employment team and she has been amazing, she has really boosted my confidence and made me feel more positive in interviews. She also has a great way of keeping me focused and positive when my autism tries to get in the way. This has enabled me to find a job after nearly 2 years, and I am so grateful.
I would highly recommend ECL, and especially the Autism Employment team if you have autism and are struggling to find work.

Charlotte

3 novembre 2023
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Risposta di ECL | Person-centred Care

Thank you Charlotte!

It has been a real pleasure supporting you, and you should be very proud of how hard you have worked to gain your job.

I am looking forward to seeing you flourish in your new role and making new connections for a great future.

Best,
Hannah

Valutata 5 stelle su 5

Rehabilitation experience.

The people who helped with my rehabilitation couldn’t have been more caring and helpful. Would have no hesitation in recommending them.

13 settembre 2023
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Risposta di ECL | Person-centred Care

Dear Margaret,

Thank you so much for your kind words and positive feedback! We are thrilled to hear about your positive experience with our Reablement service.

Our team is dedicated to providing the best care and support to our clients, and it's heartening to know that you found our staff to be caring and helpful throughout your rehabilitation journey. Your recommendation means a lot to us, and we truly appreciate your feedback and are delighted that our care team were able to support you on your path to recovery and well-being.

Thank you once again for your feedback and for being a valued part of our community. We wish you continued success and good health.

Warm regards,
Donna

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