Eaton Home Improvements Recensioni 

249
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Perfect from start to finish and I am happy to recommend this company. Emma communicated with me by text because I am profoundly deaf- no hard sales at all. Mohammed visited to explain the process -... Leggi di più

Valutata 5 stelle su 5

We have found Eaton Home Improvements are totally professional l would highly recommend their services. Personal praises go to Emma who looked after us kept in touch along the way and so helpful che... Leggi di più

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Valutata 5 stelle su 5

Extremely happy with the service provided by Eaton Home Improvement Ltd. The process was extremely efficient and professional, with Mo coming round and detailing the options we had and the changes... Leggi di più

Valutata 5 stelle su 5

Extremely happy with our new Georgian bar windows and door. Windows look stunning beyond our expectation. Everything has come together wonderfully. Fitters and team delivered and delivered. Can not fa... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Installatore di doppi vetri

Scritti dall'azienda

Eaton Home Improvements 0333 224 1111 www.eatonhomeimprovements.co.uk Providing bespoke solutions for your desired home improvements. Whether it is double/triple glazing in UPVC or Aluminium for windows, doors or conservatories, we always do our utmost to ensure all work is completed to the highest specifications and results. We use only the highest quality profile frames; (Rehau-Safe Choice/Evolution Duraflex) manufactured according to the very latest technology using high quality durable materials. Combined with our experienced design/surveying service and fitters, we will ensure that you are delighted with the results. We provide the highest industry standards (FENSA, Secured By Design, BSI, BFRC licenced and QANW accredited). At Eaton Home, we discuss and explore your style and needs and in doing so help you translate your aspirations into an intelligent design solution. Our installations are Secured By Design with an extended 15 year warranty in addition to the 10 year manufacturing warranty and 10 year Insurance back Guarantee. We conduct and take both face to face, chat or video consultations that are followed up by email quotations to allow you to draw comparisons between your quotes. See you soon for a no obligation free quotation.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

249 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,7

Tutte le recensioni

(249)

10 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Awesome window fitters, brilliant price!

I searched high and low to find a good double glazing company. I had 4 quotes and Eaton were by far the best, outlining which windows would be fitted (so I could google and make sure they were well reviewed). From quoting, ordering to fitting, Eaton have been excellent. I was regularly updated on progress and the fitter that came was so professional, polite and his work was of a brilliant standard. I am so happy with the end result, I can’t recommend them enough.

7 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Windows

From speaking to Emma and Mo coming out to discuss windows and price to Matt fitting the windows has been an excellent service. A rated glass, excellent fitting. So much so I'm having a laminated back door and window from Eaton for my kitchen. Highly recommend. Mrs Liggins

26 gennaio 2024
Non scritta su invito
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Risposta di Eaton Home Improvements

Dear Mrs. Liggins,

Thank you for taking the time to share your experience! We're delighted to hear that our team, from Emma and Mo to Matt, provided you with excellent service. It's great to know that you’re satisfied with the A-rated glass and the fitting quality. We're also pleased that we could help you price match the endurance door at a great price. Your recommendation means so much to us, and we look forward to assisting you with your new laminated back door and kitchen window!

Warm regards,

Valutata 5 stelle su 5

Windows, doors, repairs, tea & biscuits

Mo from Eaton visited us to quote for a small window, patio door and a few repairs.

He had a look and asked us if we wanted him to check all the other windows and doors, we thought, why not -and were thinking he'll find a million n one things we need to spend extra on! He was really honest, told us what needed to be rectified quickly, other than that all was good.

He priced us fairly, is really knowledgeable and told us how soon he and his team could do the job...so we went with him.

A couple of weeks later, the job is complete, the team was quick, efficient, tidy...and extra polite when tea and biscuits were thrown in.

Thanks Mo n Team

We're really happy with the work

6 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

I am absolutely thrilled with the…

I am absolutely thrilled with the outcome. From start to finish, the experience with Eaton Home Improvements has been exceptional.

The sales representative who assisted us throughout gave us wvaluable advice and guidance, ensuring that we made informed decisions. Emma's knowledge of the best brands in the industry was truly impressive, and she was able to offer us top-notch products at an unbeatable price.

When it came to the installation of our windows, Eaton Home Improvements exceeded our expectations. The quality of the windows is outstanding, and we can already notice a significant difference in terms of insulation and noise reduction. The installation team was professional, efficient, and paid great attention to detail, resulting in flawless windows that perfectly complement our home.

Overall, I cannot speak highly enough about Eaton Home Improvements. Their dedication to customer satisfaction, coupled with their expertise and high-quality products, make them a truly exceptional double glazing company. I highly recommend their services to anyone in need of reliable and top-notch home improvements. They have undoubtedly earned my full five-star rating.

22 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Brilliant and seamless

Where do i start.

Not only did they come out prompt to measure up and take the order, but they kept me informed throughout.

The quality is fantastic and the service post installation has-been fanstastic so far.

Definitely a recommend.

23 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent job Eaton- thanks!

We just had our front bays and garden door replaced by these guys. They've been fantastic.

The gentlemen came over to quote, had a quick look, talked us through our options and costs. Have to say didn't feel pressured or anything, just a quote and left us to it. We were happy with his information and a call or 2 later we were booked in for the works.

So all said and done in about 4 weeks from quotation. The lads who did the installation were professional and courteous and cleaned up after themselves too.

Happy with everything thus far!

12 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs, if there is a problem they will not resolve it.

Having a horrendous experience with this company, avoid at all costs.
Had a whole house done with windows, bi-folds and composite front door.
Nothing had been registered with FENSA until over a year later.
Nothing but problems with the front door constantly making noises and clicking. Also the sill has broken as poor quality by the looks of it. I have been dealing with Mo from Birmingham, then Emma at head office and now Sakib who is apparently the Director who has not replied to my latest messages after promising he would get this sorted and resolved. I’m at my wits end.
They have promised since last year to sort this out for me and then advised I can speak to FENSA myself (which is when they discovered they hadn’t registered it). FENSA have advised they do not deal with the public and Eaton Home Improvements should not be advising to contact them.
Eaton Home Improvements have agreed the noises are not right, I have this in writing from them but will not sort it out or replace the door and just keep going round in circles saying they do not know why it’s happening.
I am a disabled person trying to resolve this issue and it’s going round and round in circles with no end. Such poor service and poor quality products.

30 dicembre 2023
Non scritta su invito
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Risposta di Eaton Home Improvements

Dear Karen
We aim to reply to negative review(s) within 24 hours. A longer response time has resulted from the necessary investigations related to your review complaints. We are sorry that you have experienced noise issues with your Composite Door. We have recorded that these noises were first heard 8 months post installation. We take the quality of our products very seriously. Unfortunately, upon our many service call outs, we were unable to hear such noises.
Our investigations have collected and considered evidences from •Associated third party reports (Supplier findings)•CRM notes.•System house error reports/ findings•Fabricators-machine loop checks/moulding/drainage checks•Expertise of fitters, UPVC/Composite engineers •Knowledge and understanding of professionals. Having taken your video recording into consideration, supply and install representative have unambiguously confirmed that the level and types of noise you have reported is not attributable to the Composite Door/fitting. Interestingly, advice from GGF (Industry standards) is that some Composite Doors may make noise which settles. Although uncommon, the type of noise released by Composite Doors is a known common sound from the contracting of the metal composites. This phenomenon is typically associated with sun facing properties, which causes the materials of the door to relax and expand. However, the noises that have been captured on video are much beyond the normal expected range.
We completed the works related to the property in June 2022. The contract related to the property was in a third-party name thus any communication, payments made were from the third-party company. In terms of your FENSA registration, the project was for commercial purposes as per the signed agreement with the third party and access to building site. FENSA does not cover the installation commercial properties. We have had no hesitation to back date the registration at the installation address under your name. You have received your FENSA certificate in your name against the installation date.
With respects to poor quality products and services, our records of communication with the third-party show swift and committed response levels with call outs carried out in good time. Records show that an adjustment was required to the external rubber seal to the traffic Bifold door. This call out was completed within a week of the third-party builders notifying us. Our records show that December 2022, the third-party builder requested a call out to look at the composite door that seemed to be making the noises. Our engineers came to check the door fitting etc. We changed the locking barrel at your request. At that time there was no damage to the cill that you have now reported. We have no hesitation to replace a cill that was damaged at no fault of ours. However, there is little point in terms of satisfaction if you are wanting a complete door replacement believing it to be the source of the noise.
The engineers that have visited have reiterated that during call outs they heard no noise. They noticed however, that other extensive works had been carried out and likened the noise in the video recording to pipes that hadn’t been secured in the wall or flooring. The noises on your videos do not pertain to composite doors. Our multiple call out records show a Frame adjustment, change of door keeps, locking strip and cylinder to rule out loose component noise from mechanics. We have no other complaints otherwise recorded on our systems against the windows and other products that you fault. An Independent RISA inspection can be requested to assure compliance in confirming to building regulations for replacement windows and doors.

We do not believe changing your composite door to another will resolve the noise issues experienced. We hope that our reply offers you a deeper and more satisfactory understanding from our investigations.

Best Wishes

Head Office
(85 Great Portland Street W1W 7LT)

Valutata 5 stelle su 5

Honest helpful transparent service

I can not believe how helpful these people are. I would recommend them to anyone who wants their double glazing done,they are very helpful,efficient and get the job done to a high standard and they make sure that the customer is happy and satisfied and the best of their ability.They go out of their way to help and satisfy their customer to the best of their ability.

I had a patio and bifold installed with one window Eton advertised me how I could save money on the doors by mix and matching my windows and doors, that savings allowed me to do the extea window i wanted to do.They don't howned you and are really easy going people.

15 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing friendly service

Amazing friendly service from everyone involved especially Mo, Emma and Matty, all making sure we had everything we wanted in our new doors and windows at a reasonable price, would highly recommend to anyone.

23 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent !!

Excellent communication at all times. All of the scheduled work was completed on time. In fact, rescheduling enabled some to be completed even sooner. superb guidance from the salesperson and the surveyor, as well as superb work by the installer, Anthony. Overall, I'm really pleased with the outcome. It was money well spent for a wonderful product and excellent service.

Since its installation, the rooms have been significantly warmer, and any noise that has come through has been greatly decreased. Overall, we are really satisfied with Easton Homes and their product.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

New windows look fantastic

We were replacing windows that had been in place for over 25 years and were extremely satisfied with how the installers Matty and Anthony handled the job. They were kind, helpful, and hardworking, and they left the work areas clean and tidy.

The new windows look fantastic; excellent product. And the fitting team was fantastic - they worked all day to do the job, were very polite and professional, made sure we were delighted, and made us laugh!Thank you for providing such excellent service.

23 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

We have just had our windows fitted by…

We have just had our windows fitted by Eaton home inprovements over the moon with the windows . The fitters were very polite and there work was to a high standard overall fantastic job
Would definatley recomend Eaton
Thank you guys

25 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

I was a hesitant to commit to a double…

I was a hesitant to commit to a double glazing company but couldn’t delay it no more. Eaton was an easy a no brainier. I was abit apprehensive with the installation but Emma reassured every step of the way. The installation took two days and was completed to perfection. I am writing this review after a month because I’m a interior designer and a perfectionist I wanted everything done correctly and Mattie and his colleagues were amazing I will definitely be using Eaton services in the future again.

22 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Most professional company

Most professional company. My Bi-folding door looks stunning. My door is very sturdy and cost a reasonable price.
No mess was left behind for me to clean up. They used materials not to ruin my carpets, always wore foot covers when inside my home.
Thank you, once again will be using you guys in the future.

14 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Simply brilliant!

This Company I cannot praise enough! I wanted to have installed aluminium 20s style windows which are not the most common windows people purchase. Nevertheless the company sourced a really good quality window manufacturer that perfectly met my design requirements. The company kept me informed throughout the initial enquiry right through to installation. After completion the company followed up to ensure everything was completed satisfactorily. The windows are extremely good quality and the fitting was excellent I cannot praise Emma, Mo, or the fitters enough - would strongly recommend Eaton Home Improvements for your windows.

21 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

A smooth experience start to end from…

A smooth experience from start to end -from the initial consultation to the installation of the windows and patio door. Impressed with the range of designs, quality, price and the excellent service. Mo was very approachable in case of any queries. Overall really happy with Eaton home improvements and would highly recommend.

10 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Good customer service

Free quote, good products, ok price, good customer service and professional installer who left no mess and even added some sealant around an additional window not part of the job that another installer hadn't completed properly.

3 settembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Reasonable price for top quality windows.…

We had our windows and back door installed with Eaton Home Improvements.The price was very reasonable for the quality of the windows.
The quality of the installation was top notch. Matty who fitted them was friendly and professional. Mo was quick at arranging the installation. The service from Emma was fabulous.

15 agosto 2023
Non scritta su invito

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