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Valutata 5 stelle su 5

From start to finish excellent. Communication was via watsap and a brief phone call as I wanted to hear a voice on the end of the phone. I was asked to supply photos and accurate information abo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Communication was excellent from the very first message sent, and all the way through before our move. We had to make a couple of changes to the inventory aswell, but it was no trouble. The guys who c... Leggi di più

Valutata 5 stelle su 5

Couldn’t be any happier with Ahmed’s five star service! He was prompt, communicative, helpful and knowledgable - allowing me to smoothly close down my storage unit and move my things home. Would 100%... Leggi di più

Valutata 5 stelle su 5

The team at Easyhousemovers were fantastic. Punctual, communicative and flexible. We had some last minute amendments as is always the case with a move, and they were receptive and incredibly helpf... Leggi di più

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Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

113 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,8

Tutte le recensioni

(113)

113 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

The worst move I have ever encountered

This is the worst move I have ever had in my life and now the company and manager refuse to call me back or refund me for the £4000 in damages to my items. As the photos show, they just slammed all of my boxes on top of each other, breaking things in many of them, they lost the leg to my cast iron lounger, they broke two legs off of my antique armoir which ended up falling over and smashing glass everywhere, they dented both of my dining room chairs, they had nicks out of many of my antiques, my mattress was covered in dirt because clearly they didn't wrap it - luckily it had a cover on it which even bleaching and washing couldn't get all of the dirt out of. And their response was to give me a small discount. I have called them dozens of times, filed a claim, presented every single receipt and have had to get to the point of hiring a solicitor to manage this situation as they refuse to call me back. Their "customer service" is clearly AI and when a manager first called me, he said he would speak to the men who did the move and call me back straight away. Which he never did. They seem to be relying on me just forgetting about this but there is no way I'm just letting them get away with breaking so many items, losing items and not refunding me the full cost of the move. Their argument is going to be that I didn't file a claim within 24 hours. I WAS MOVING, I didn't have time to open every single box in one day while I was still clearing out of my previous apartment. They kept pressuring me to pay the balance, which I never should have done as I believe this company is actually a fake, scam company who has no experience. They didn't wrap any of the items in blankets, they bent my lamps, I mean the list goes on and on and the photos speak for themselves. This company needs to be held accountable and apparently the only way to do so is to sue them, which is the next step.

5 settembre 2026
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Risposta di Easyhousemovers

We strongly disagree with the picture presented in this review and believe it is important to clarify the facts for anyone considering our company.

The suggestion that we are a “fake” or “scam” company is completely untrue. We are a genuine removals business, and the way this review has been written gives a very misleading impression of what actually happened.

The customer initially reported damage following the move. We took the complaint seriously, reviewed the claim and paid £300 towards the items that were originally reported. We also agreed to reduce the outstanding balance for the move as a goodwill gesture, despite disputing parts of the claim.

The situation then changed when additional items were claimed for after the original complaint had already been dealt with. Some of the subsequently claimed items were not moved by our team and were already at the property. We therefore could not accept responsibility for damage to items that we had never handled.

There was also a separate incident approximately two weeks after the move, when the customer moved a display unit herself and subsequently contacted our driver claiming that the resulting damage was his responsibility. This was well after our removal had been completed, and we cannot reasonably be held responsible for damage caused after the service.

It is therefore simply not accurate to suggest that we “refused to do anything” or that we ignored a legitimate £4,000 claim. We dealt with the original complaint, made a £300 payment and offered a further goodwill reduction. We have continued to dispute claims where the evidence does not establish that the damage occurred during our work.

We take genuine damage claims seriously and will always investigate them. However, accepting responsibility for items we did not move or damage that occurred after the completion of the move would not be appropriate.

We have retained the relevant messages, records and communications regarding this matter and are fully prepared to provide them if required through the appropriate formal process.

We respect that the customer is unhappy, but we strongly object to the allegations that our business is a scam or that we simply abandoned the customer. Those statements do not reflect the documented history of this dispute.

Valutata 5 stelle su 5

From start to finish excellent

From start to finish excellent. Communication was via watsap and a brief phone call as I wanted to hear a voice on the end of the phone. I was asked to supply photos and accurate information about pick up and drop of addresses. I believe the more information you can give the better the outcome.
A price was agreed and deposit paid.
On the day of delivery, two guys loaded the van taking great care of a very special piece of furniture and othe large items ,sofa, large fridge freezer etc
At the other end ,slough to hereford ,unloading was great. All items including a heavy wardrobecand two mattresses were carefully taken upstairs.
After a coffee and a slice of cake the job was done.
Kind and thoughtful both with our furniture and emotions.
Highly recommend

24 settembre 2026
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Risposta di Easyhousemovers

Thank you so much for taking the time to leave such a thoughtful review. It genuinely means a lot to the whole team at Easy House Movers.

We’re especially pleased to hear that the communication, careful handling of your furniture, and delivery experience all met your expectations. We understand that moving a special piece of furniture can come with a lot of emotion, so it was important to us that everything was handled with the care and respect it deserved.

Thank you again for trusting Easy House Movers with your move from Slough to Hereford. We really appreciate your recommendation, and we’d be delighted to help you again in the future.

Wishing you all the best in your new home!

Valutata 5 stelle su 5

100% Recommend

The team at Easyhousemovers were fantastic. Punctual, communicative and flexible. We had some last minute amendments as is always the case with a move, and they were receptive and incredibly helpful. I always felt that my belongings were in safe hands.

They transported some particularly expensive technical equipment with care and professionalism.

Recommend. They clearly care for their customers and want to protect your belongings. They also know the stress a move brings, and navigate it with ease.

21 settembre 2026
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Risposta di Easyhousemovers

Thank you so much for taking the time to leave such a fantastic review. We really appreciate your kind words and are delighted to hear that you felt your belongings were in safe hands throughout the move.

We understand that moving plans can change at the last minute, so we’re always happy to be flexible and do whatever we can to make things easier for our customers. We’re especially pleased to hear that the technical equipment was handled with the care and professionalism it required.

Moving can be stressful enough, so it means a lot to know that our team helped make the experience smoother for you.

Thank you again for recommending Easy House Movers. It was a pleasure helping with your move, and we wish you all the best in your new home! 🏡

Valutata 5 stelle su 5

Excellent communication and quick service

Communication was excellent from the very first message sent, and all the way through before our move. We had to make a couple of changes to the inventory aswell, but it was no trouble. The guys who came were very efficient and worked quickly and carefully. The payment process was also very easy. Will definitely use this company again.

11 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Smooth move thanks to Ahmed Bilal!

I’ve moved 3 times in the last 3 months and this move was easily the best one! Ahmed Bilal was patient, very communicative, and extremely helpful, which is everything you need on moving day! Thanks so much! I would definitely recommend!

7 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Bilal was fantastic

Bilal was fantastic - he arrived early, allowed us to do multiple stops en route to the new flat and helped with all the heavier items. Highly recommend him to anyone!

6 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Couldn’t be any happier with Ahmed’s…

Couldn’t be any happier with Ahmed’s five star service! He was prompt, communicative, helpful and knowledgable - allowing me to smoothly close down my storage unit and move my things home. Would 100% use AnyVan again, especially if I knew I was going to be working with Ahmed.

3 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience.

Great experience.

Bilal was super helpful. He was on time, helped out with moving and went above and beyond in helping us organise at the drop off point. The entire process was super smooth.

2 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Ahmed Bilal was fantastic

Ahmed Bilal was fantastic, he was efficient, kind and made the whole process a breeze, thank you so much to him for helping me move!!

1 settembre 2026
Non scritta su invito

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