Very easily and professionally booked in . Kept us informed at all times . Once paid the certificate was sent by email straight away . All in excellent service . Definitely would recommend them... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Everyone I dealt with over the phone was friendly, helpful and knowledgeable. I did not book immediately but they then called me as their engineer was going to be in the area and we received a discoun... Leggi di più
L'azienda ha risposto
As an elderly person who is not IT minded and the straight forward conversation I had on phoning up made it all stress free. All this made it a pleasant experience. Thank you Derek
L'azienda ha risposto
Very easy to book and company came back with a time date which was easy to change pending my availability. Contractor carried out the test and gave some good advice. Would use again for all safety che... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Easy EPC
Scritti dall'azienda
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Informazioni di contatto
First Floor, 12 Albion Street, BN2 9NE, Brighton, Regno Unito
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Eccellente
1782 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Easy EPC
Hi Henry, your insights are crucial to us, and we appreciate you taking the time to share them.
We're truly pleased to hear your feedback on our helpfulness, timeliness and communication, as we strive to keep our standards in those areas as high as possible.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Risposta di Easy EPC
Hi Sally, thank you for sharing your feedback with us.
We're delighted to know our efforts towards providing quick and efficient service have resonated with you positively.
Thank you for choosing us for your property compliance needs. We are here should you require our services in the future.
Communication good as always
20 febbraio 2025
Risposta di Easy EPC
Hi Fisher German, we're grateful for the opportunity to hear about your experience.
Your recognition of our team's good communication is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
If you're in need of any property survey services in the future, our team is ready to help.
On time, helpful staff
Turned up on time, explained the process and carried out the air tightness test as required
20 febbraio 2025
Risposta di Easy EPC
Hi Robert, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're happy to hear that our engineer's work, particularly their prompt arrival time, explanation of the process and carrying out the test itself, met your expectations.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Great company
Great company , good communications , site engineer arrives on time and was quick and efficient.
18 febbraio 2025
Risposta di Easy EPC
Hi ITZ FMK, we love reading feedback from our customers, so thanks for taking the time to share yours with us.
We are always striving for excellence, and your feedback on our communication, and our engineer's speed and efficiency helps guide our journey.
Thank you for choosing us for your property compliance needs. We are here should you require our services in the future.
very good service
14 febbraio 2025
Risposta di Easy EPC
Hi Mrs Benny, thanks for taking the time to leave us a review.
We're pleased to know that our dedication to providing great service has been well-received.
Please consider us at your service for any further property compliance needs.
Survey carried out fast and with no…
Survey carried out fast and with no problems. Turned up on time and issued certificate promptly.
12 febbraio 2025
Risposta di Easy EPC
Hi L. Matthews, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how problem-free your experience with us was.
If you require any surveys in the future, we'd be delighted to provide our services again.
Friendly, efficient and fast at a reasonable price
Friendly, efficient and fast service
17 febbraio 2025
Risposta di Easy EPC
Hi Neal, thank you for sharing your feedback with us.
We take pride in providing friendly, efficient and service at reasonable prices, so we're glad that we hit the mark for you.
Should you need another survey or further assistance, we're just a call or email away.
Really quick response to enquiry
Really quick response to enquiry and carrying out survey. Easy ways to pay and report released immediately.
13 febbraio 2025
Risposta di Easy EPC
Hi Pat, customer feedback is important to us, so thank you for taking the time to share yours.
We're very happy to hear that our services, particularly our speed and ease of use, met your expectations.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Risposta di Easy EPC
Hi Doris, thanks for taking the time to leave us a review.
Your satisfaction with our team's service is our priority, and it’s great to hear we're on the right track.
For any upcoming property compliance requirements, we are available to assist you.
Risposta di Easy EPC
Hi Mr King, your perspective is valuable, and we appreciate that you’ve taken the time to write us a review.
We're happy to hear that you would rate our service, specifically our timeliness, efficiency and thoroughness, as 5 star.
If you're in need of any property survey services in the future, our team is ready to help.
Risposta di Easy EPC
Hi Shane, your insights are crucial to us, and we appreciate you taking the time to share them.
We're pleased to know that our dedication to providing straightforward and efficient service has been well-received.
If you require any surveys in the future, we'd be delighted to provide our services again.
Good service
The process was easy to use and to arrange for a prompt survey which was completed efficiently with the certificate available immediately on payment.
11 febbraio 2025
Risposta di Easy EPC
Hi Rita, customer feedback is important to us, so thank you for taking the time to share yours.
It's rewarding to know that you appreciated our ease of use, promptness and efficiency, as we strive to keep our standards as high as possible in those areas.
Please consider us at your service for any further property compliance needs.
Great service
Great service! Responded to email enquiry within an hour with a quote. Survey performed promptly and professionally.
12 febbraio 2025
Risposta di Easy EPC
Hi S E D A Aerospace Ltd, we're grateful for the opportunity to hear about your experience.
Providing prompt and professional service is some of our key priorities here at Easy EPC, so it's great to hear that you'd rate us 5 stars for those things.
Should you need another survey or further assistance, we're just a call or email away.
They reduced my house rating for no reason.
They reduced my house EPC rating from B to C eventhough it is only built 10 years ago. When I asked about it, they said , they use a cheaper version of a software to produce the scores. If they would have told me this in advanced, I could have gone with the right people. Don't bother hiring them.
7 febbraio 2025
Risposta di Easy EPC
Hi Kobu, thanks for taking the time to leave us a review, we always appreciate receiving feedback.
We regret to hear about your disappointment regarding your rating and are here to assist.
To start, I would like to make clear that, as per the regulations all energy assessors must obey, we only use the government approved EPC software appropriate for the building in question, of which there is only 1 available version for each type of building.
I believe the confusion has arisen because newly built domestic properties are required to have a different form of EPC as their first EPC, using the full Standard Assessment Procedure (SAP) methodology. Any subsequent EPC is required to be done in the simpler Reduced data Standard Assessment Procedure (RdSAP) methodology.
Your original EPC was a full SAP EPC, which was the correct type of EPC when the building was new. The RdSAP EPC we produced for you is the correct and only form of EPC that is allowed to be produced for a pre-existing domestic property such as yours.
For reasons we will detail further below, it is common and expected for an RdSAP EPC to get a slightly worse result than the previous SAP EPC. This is before taking into account that both methodologies have undergone several updates since your original SAP EPC was produced.
I have taken the opportunity to look into your booking to ensure I can provide the most helpful response, and I can see that our Office Manager has sent you an email regarding the two methodologies. I will explain here too, and we also have a dedicated page on our website explaining why a rating is likely to go down between the 1st & 2nd EPC: https://www.easyepc.org/rdsap-epc-ratings-vs-sap-epc-ratings
The methodology used to calculate the EPC of a new build domestic property is the Standard Assessment Procedure (SAP), and is very detailed as a high level of information is expected to be available, because the property has just been built. This is what your first EPC 10 years ago would have used, you can only use SAP for newly built properties.
The methodology used to calculate the EPC of an existing domestic property is the Reduced Data Standard Assessment Procedure (RdSAP). This methodology is more basic, because much less information and specifications are expected to be available, as the building was built several years ago. Instead of using precise information from the architect / builder that is most likely now not available, the software makes assumptions about the hidden elements of the construction of the property, based on its age and building regulations at that date. This is the methodology that was used for your most recent EPC, and as per regulations this is the correct and only methodology to use for your property at this stage.
Because the RdSAP methodology makes assumptions (which assessors have no control of) based on build date, and because these default values are generally slightly worse than the actual measured values used in the full SAP methodology, RdSAP EPCs almost always come out a few points worse than a previous SAP EPC on the same building, assuming no changes have been made to the building in the meantime.
An additional point I would like to add, to aid your understanding of the EPC process, is that as energy assessors, we do not choose the rating of your property. The rating is created by the EPC software, based purely on the information about your property entered, I assure you this is standard practice enforced across the industry.
I understand that you are upset about the rating of your property, so I would like to reassure you that a C rated EPC is still a good rating to receive - the median EPC score across England is a D rating, the minimum required rating for rental properties is an E and the scale goes all the way down to G.
I hope that this answers your worries about your EPC rating, but please reach out to our customer care team if you have further questions - we are here to help.
Hassle free survey.
11 febbraio 2025
Risposta di Easy EPC
Hi Adrian, thanks for taking the time to leave us a review.
We're delighted to know our efforts towards providing problem-free surveys have resonated with you positively.
Please consider us at your service for any further property compliance needs.
Everything was very smooth
Everything was very smooth. Assessor Thiago was excellent and the process worked very well for me.
7 febbraio 2025
Risposta di Easy EPC
Hi Darren, thank you for sharing your feedback with us.
Your recognition of our team's hard work is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
Please consider us at your service for any further property compliance needs.
Great Service
Easy to book, competitive price. Appointment was booked promptly and report published quickly also.
10 febbraio 2025
Risposta di Easy EPC
Hi Lara, your perspective is valuable, and we appreciate that you’ve taken the time to write us a review.
We take pride in providing easy to use, prompt and competitively priced service, so we're glad that we hit the mark for you.
If you're in need of any property survey services in the future, our team is ready to help.
Ella was a pleasure to have in our home…
Ella was a pleasure to have in our home and so respectful. Credit to the company.
10 febbraio 2025
Risposta di Easy EPC
Hi Caroline, we're grateful for the opportunity to hear about your experience.
We're happy to hear that you would rate Ella's service as 5 star, and we'll be sure to pass on your kind words to her.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Since beginning to finish the…
Since beginning to finish the experience was very easy and efficient .
Kevin arrived on time for the inspection .
Walk around the property went to the loft room checking the insulation materials and getting all the information needed.
He got in touch with me for extra information.
The process was very smooth.
5 febbraio 2025
Risposta di Easy EPC
Hi Mr Zarate, we really appreciate that you've taken the time to share your feedback with us.
We are always striving for excellence, and your feedback on Kevin's efforts helps guide our journey.
Should you need another survey or further assistance, we're just a call or email away.
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