The two things you want when someone is going to put implements in your ears. A highly professional process carried out by someone who is instantly relatable - and in Katie's case also very knowledgea... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of th... Leggi di più
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Friendly and welcoming staff as soon as you walk threw the door clean and well maintained work place, talked me threw my ear cleaning procedure whilst filling out a few details then cleaned my ears w... Leggi di più
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Unfortunately for me it took a few appointments... but with their patience came success... words can't explain fully how pleased/ happy I am... that fullness and muffled noises were horrible... all... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Earful, we are trusted hearing care specialists, improving hearing health for over 100,000 ears. Our experienced team offers advanced microsuction ear wax removal, safe ear irrigation, comprehensive ear health checks, and accurate hearing tests. We also provide the latest hearing aids tailored to your needs from leading manufacturers. We make expert care convenient with both clinic and home visit services. Our mission is to improve, maintain, and protect your hearing with safe, effective, and personalized solutions. Contact Earful today and discover why thousands trust us. Life sounds better with us.
Informazioni di contatto
Earful, 29-31 Knowsley Street, BL1 2AS, Bolton, Regno Unito
- 0330 175 8887
- customerservice@earful.co.uk
- earful.co.uk
4,7
Eccellente
342 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unfortunately for me it took a few…
Unfortunately for me it took a few appointments... but with their patience came success... words can't explain fully how pleased/ happy I am... that fullness and muffled noises were horrible... all good now ...
I'd have no hesitation recommending Amy Roberts from Warrington Branch
Thankyou Amy
2 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Vivian, we're glad we could help!
Excellent customer service
I have received an excellent customer service just like last year. The nurse was very thorough and kind. My left ear was blocked and It is so amazing to hear again. I highly recommend this service. You will not get disappointed.
2 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Eva, we're glad we could help!
Great experience
Great experience. Detailed consultation and examination suggested right procedure and quick and painless. Really friendly recommended
2 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Julie!
Highly recommend
Went to have my ears cleaned and checked today ray was extremely professional and friendly made me feel relaxed explained the process step by step and the process was painless and quick
2 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Barry!, we're glad you had a positive experience with us.
Excellence service i am very happy they…
Excellence service i am very happy they managed to unblock my ears it hurt alittle in one ear but they managed to clean it i finally hear i would come here again if my ear got unblocked again
1 maggio 2025
Non scritta su invito
Risposta di Earful
Thank you, we're glad we could help!
Mum was full of praise for the person…
Mum was full of praise for the person who spent quite some time solving the problem. Thank you Earful Stockport
1 maggio 2025
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Risposta di Earful
Thanks Claire, we're glad your Mum had a positive experience with us!
Excellent customer service.
Excellent customer service.
Looked after my 86 year old mum and dad . I also had a very positive experience.
Thank you to Emily and her colleague, sorry can't recall her name
1 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Helen!
The wax was removed successfully by the…
The wax was removed successfully by the Amy. However, I have had ringing in my ear ever since. I have impaired hearing in my left ear, which was the only one treated.
I will seek to get a GP appointment to establish if there has benn any damage done to the eardrum.
30 aprile 2025
Non scritta su invito
Risposta di Earful
Thank you for your feedback and for trusting us with your care. We’re pleased to hear that Amy was able to successfully remove the ear wax.
We’re genuinely sorry to hear about the ringing in your ear and any concerns this has caused. Please rest assured that during every appointment, we carry out a visual check of the ear canal and eardrum prior to and upon completion of any treatment, as well as a hearing screen to ensure safe and effective treatment.
We would welcome the opportunity to support you further through our in-house audiology service, where a more in-depth hearing assessment can be arranged. Our team is here to help and to ensure you receive the reassurance and clarity you deserve.
Please don’t hesitate to contact us directly we’d be happy to review everything with you.
Samira was lovely
Samira was lovely , she took her time to explain the process and answered all my questions professionally and fully. She was knowledgeable and even showed me the before and after images via a live camera in my ear. All in all I would have no hesitation recommending.
1 maggio 2025
Non scritta su invito
Risposta di Earful
Thanks Karen, we appreciate your support!
Comfortable and safe environment with…
Comfortable and safe environment with Ray. Everything explained and free screening at the end.
30 aprile 2025
Non scritta su invito
Risposta di Earful
Thank you!, we're glad you had a positive experience with us.
Lovely guy
Lovely guy, told me all about the procedure, continued to check I was ok during the procedure , and once procedure was complete I could hear a pin drop . Won't hesitate to use them again , and would recommend to friends and family .
30 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks Carole!
Looked after from start to finish well…
Looked after from start to finish well worth the money to be out of pain
29 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks John!
Ear wax removal
Put my mind at ease before ear wax was removed.
Thanks
26 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks Andrea, glad we could help!
Easy booking system
Easy booking system
Procedure was well explained
The staff member was very knowledgeable and put me at ease for what was a painless experience
26 aprile 2025
Non scritta su invito
Risposta di Earful
Thank you!, we're glad you had a positive experience with us.
Persistent to get the job done with…
Persistent to get the job done with plenty of options
26 aprile 2025
Non scritta su invito
Risposta di Earful
Thank you!
Good service and a fair price at the…
Good service and a fair price at the Liverpool clinic. Hearing much improved - thankyou
23 aprile 2025
Non scritta su invito
Risposta di Earful
Thank you!, glad we could help.
Very friendly service
Very friendly service. Ray was very informative and gave great advice. He also explained the procedure thoroughly and over all was an enjoyable pleasant experience. Highly recommended 👌
26 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks Chris, we're glad you had a positive experience with us!
I can hear again!!
Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would definitely recommend. Thank you!
25 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks Sally, glad we could help!
Ear wax removal good but follow up very poor.
Ear wax removal via microsuction was excellent and well worth it.
Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I was surprised that I needed a test because I've always been noted for my sharpness of hearing.I was asked in a not very pleasant manner why I'd bothered to turn up!I pointed out it was out of good manners to the lady who removed the ear wax and carried out a preliminary hearing test.Things went downhill from there and the person accused me of disrespecting them because I smiled apparently at an inappropriate time.At this point I thought it was better to leave.I've never been treated like this in my life.Sadly I cannot recommend Earful to anyone after this experience.What a shame after a good first visit.
Co
D
25 aprile 2025
Non scritta su invito
Risposta di Earful
Dear David,
Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations following your ear wax removal appointment, which you kindly acknowledged was excellent.
At Earful, we are committed to treating all patients with respect, professionalism, and courtesy. Our hearing tests are recommended as part of a full aftercare process, and our audiologists aim to explain this carefully to every patient. We were surprised to hear your description of events, as it does not reflect the account provided by our team, nor the values we uphold.
We take all concerns seriously and would be happy to discuss this with you directly if you would like to contact us at 0330 175 8887 or CustomerService@Earful.co.uk
Thank you again for your feedback, and we wish you the best going forward.
Ear syringed
Was struggling to hear anything at all since a couple of days before I went . Rang Earful who was very good on the phone and fixed me up straight away , Rang them at 9 and was having my ears syringed by 10.30 . Very good service and would definitely use them again
25 aprile 2025
Non scritta su invito
Risposta di Earful
Thanks Joe!
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