Harley Street Hearing Recensioni 571

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been a client of Harley Street Hearing for many years. As a hearing aid user with significant hearing loss, I wouldn’t contemplate going anywhere else - your hearing is precious. Had my annual check... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After waiting 2 years for a new referral from my GP out of desperation I googled and luckily for me Harley Street Hearing was the only clinic available today. At the reception I met staff with genui... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We took our 9yr old daughter due to issues with balance and saw George. He was patient, kind and explained everything so clearly. My daughter felt totally at ease after being very nervous to start wit... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Audiologo
  2. Centro diagnostico
  3. Servizio di riparazione apparecchi acustici
  4. Negozio di apparecchi acustici

Scritti dall'azienda

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

571 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

Top class hearing clinic

Been a client of Harley Street Hearing for many years. As a hearing aid user with significant hearing loss, I wouldn’t contemplate going anywhere else - your hearing is precious.
Had my annual check up today, micro suction on both ears, comprehensive hearing tests and arrangements made to trial new hearing aids. The usual highly professional & caring service & treatment from Fiona.

14 maggio 2026
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Risposta di Harley Street Hearing

Thank you Rob for such an in depth review. Fiona and the Harley Street Hearing team look forward to seeing you again.

Valutata 5 stelle su 5

I have been struggling with my hearing…

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner. It was everything I hoped it would be and I am now truly excited to continue my care with Harley St Hearing.

30 aprile 2026
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Risposta di Harley Street Hearing

Thank you for such a wonderful review Paula. We're excited to have you as a patient of Matthew and Harley Street Hearing.

Valutata 3 stelle su 5

Quality depends on who you see. Zachary Stupple was outstanding

I've seen three audiologists at Harley Street Hearing over the past two months for help adjusting to new custom hearing aids. The difference in quality of service has been striking, and not in a good way.

Zachary Stupple was by far the best experience.
He listened properly, explained things clearly, and actually sorted out the issues I came in with. But what stood out most was that he was proactive: he didn't just respond to my questions, he anticipated what needed addressing and got on with it. He genuinely cared about getting it right. A very different experience from my previous appointments.

Harley Street Hearing positions itself as a premium independent clinic, and the facilities and costs reflect that. But the quality of advice, guidance, and aftercare depends entirely on which audiologist you see. In my experience so far, it has been very variable and not consistent.

I'm glad I found someone in Zachary who puts the patient first.

I just wish the standard had been that high from the start.

28 aprile 2026
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Risposta di Harley Street Hearing

Thank you for taking the time to share your feedback Dan.

We’re very pleased to hear that Zachary was able to listen carefully, explain things clearly and help resolve the issues you were experiencing. That is exactly the level of care we want every patient to receive.

We are sorry that your overall experience did not feel as consistent as it should have. We take comments like this seriously and will be reviewing your feedback with the team to understand where things could have been handled better.

Thank you again for your honest feedback. We’re glad Zachary was able to help move things in the right direction, and we’ll use your comments to help improve consistency across the patient experience.

Valutata 5 stelle su 5

First appointment and very impressed

First appointment and very impressed. Full explanation of everything associated with hearing loss and the actual hearing test was after physical examination of the ear and the explanation. All options were discussed in a frank and direct manner and I left feeling that I can trust them completely.

13 aprile 2026
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Risposta di Harley Street Hearing

Thank you for taking the time to write this review Jenny, we're delighted you feel you can trust Harley Street Hearing completely.

Valutata 5 stelle su 5

Excellent experience overall and…

Excellent experience overall and particularly from the audiologist George - professional, methodical, clear and personable. A long appointment that flew by!

2 aprile 2026
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Risposta di Harley Street Hearing

Thank you for such a positive review from your experience at Haley Street Hearing and clinical lead George Dashfield.

Valutata 5 stelle su 5

First time visit

I found the first time visit really pleasing. The venue was nothing like I have been in before. Audiologist was very reassuring and anyone suffering from anxiety would easily overcome this.

20 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your review Terry. So pleased you felt reassured by your audiologist.

Valutata 5 stelle su 5

Harley Street Hearing, the very best experience.

After waiting 2 years for a new referral from my GP out of desperation I googled and luckily for me Harley Street Hearing was the only clinic available today.
At the reception I met staff with genuine welcoming smiles. Then I was greeted by clinician MA who immediately put me at ease. Before beginning suction he asked questions and listened. The procedure was very quick and painfree. After I agreed to a hearing test and was grateful for the suggestion as it was very informative.
Thank you for a great service.

26 marzo 2026
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Risposta di Harley Street Hearing

Thank you E Foster. We're delighted you had a great service from Harley Street Hearing.

Valutata 5 stelle su 5

An excellent experience

The audiologist, Emer, was very thorough, achieved an excellent result with my ear wax removal and had a very good “bedside manner”. She explained everything, answered all my questions and put me at my ease for the procedure.

23 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your review Peter. We're delighted you had such an excellent result visiting Emer and Harley Street Hearing.

Valutata 5 stelle su 5

Changed my life

Changed my life. Getting the right hearing aids is life-changing. A very professional service, with good follow-ups.

18 marzo 2026
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Risposta di Harley Street Hearing

We're delighted your new hearing aids have changed your life Iain. We look forward to seeing you again for your complimentary annual review.

Valutata 5 stelle su 5

Matt Frost was excellent

Matt Frost was excellent
Very thorough, efficient and knowledgeable

18 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your review and recommendation for Matt Frost David.

Valutata 5 stelle su 5

I met the YouTube hearing sensation Matthew Allsop

I met the YouTube hearing sensation, Matthew Allsop, today. He carried out a remarkably thorough and fascinating review of my hearing and adjusted my hearing aids with new ear tips and updated programming.

I now properly understand how my hearing aids work, and although I haven’t yet tested them in a packed pub, I can already notice a significant improvement in how they perform.

I’m absolutely delighted that I chose Harley Street Hearing — and Matthew in particular.

9 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your lovely review for Matthew and Harley Street Hearing. We're delighted you've now had such in depth programming and advice. We look forward to seeing you again.

Valutata 5 stelle su 5

I saw Joyce today at 127 Harley Street

I saw Joyce today at 127 Harley Street. It was my first year follow up.
She was kind, attentive to detail, thoughtful, professional, friendly and very good at her job. She answered my questions carefully and was very informative.

4 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your review Sheila, on behalf of your clinical audiologist Joyce Ho and the Harley Street Hearing team.

Valutata 5 stelle su 5

Caring and efficient service.

Caring and efficient service from well-trained, friendly, helpful experts. Highly recommended

4 marzo 2026
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Risposta di Harley Street Hearing

Thank you for your review and recommendation Richard.

Valutata 5 stelle su 5

Excellent experience

We took our 9yr old daughter due to issues with balance and saw George. He was patient, kind and explained everything so clearly. My daughter felt totally at ease after being very nervous to start with. We really appreciated George’s manner and knowledge. We would highly recommend Harley Street Hearing.

27 febbraio 2026
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Risposta di Harley Street Hearing

Thank you for such a lovely review and high recommendation Gillian. The Harley Street Hearing team is delighted your daughter had such a good experience with clinical lead George Dashfield.

Valutata 5 stelle su 5

Excellent care

Excellent care, thorough diagnostics, a wide range of device options and prices. Highly recommended for anyone with hearing issues.

18 febbraio 2026
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Risposta di Harley Street Hearing

Thank you Srdjan for your review and high recommendation.

Valutata 5 stelle su 5

All-round positive experience

I was impressed with Matt Frost’s professionalism, clear explanations and empathetic manner. He made the process of wax removal and hearing test very straightforward, efficient and ultimately reassuring. A warm welcome from the receptionist and helpful admin staff made my first visit to an audiology clinic a very positive experience. Thank you.

18 febbraio 2026
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Risposta di Harley Street Hearing

Thank you Jenny for such a wonderful review. I've passed on your kind words to Senior Clinical Audiologist Matt Frost and the rest of Harley Street Hearing team.

Valutata 5 stelle su 5

Excellent care from Harley Street Hearing

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full diagnosis, at the second appointment I had a fitting and the ongoing service options explained to me fully. The ‘extra mile’ is the overall approach taken to client care - kind, thorough and supportive. Thank you Matt Frost and colleagues!

10 febbraio 2026
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Risposta di Harley Street Hearing

Thank you Janis for such an in-depth review. We're delighted you had such a favourable experience with your senior clinical audiologist Matt Frost and the Harley Street Hearing team. We look forward to seeing you again.

Valutata 5 stelle su 5

Views of a regular visitor…

Having been a regular visitor to the HSH team over the past few years, I have come to expect nothing less than the five star treatment I receive at each and every appointment. Once again, the reception and service received was nothing short of exceptional.

22 gennaio 2026
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Risposta di Harley Street Hearing

Thank you for your five star review and comments on your exceptional five star treatment. Very much appreciated by the Harley Street Hearing team.

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