Duresta Recensioni 

Poor response from company actually no response

We are absolutely delighted with our Duresta Harvard Grand Sofa, Chair and Footstool which are all beautifully made and look stunning. We also wanted to purchase coordinating fabric from the Harvard range to complete the look of our room. Amy from the Duresta Customer Service Team assisted us with this, provided the information we needed and simply could not have been more helpful. Great service and a big ‘thank you’.

I had a problem entering my address on your Registration of Furniture page on the Duresta website. Unfortunately it omitted a line of my address and I did not realise until I received confirmation of Registration by separate email. I cannot edit or review my entry of the Registration now.
The problem I had with Registration was all sorted out very quickly by a very professional Customer Service Representative who took time to ring me and explain that my furniture was actually automatically registered for warranty via their retailer, so no need for me to actually input any details via their website. Thank you Duresta for your attention.

If I could give Zero Stars I would !
Brought a Spitfire sofas and chairs in lockdown, waited nearly a year for delivery, after two years the Leather quality was appalling considering the £10k spend. Complained to CEO Mr Clive Kenyon-Brown, took nearly a year and a threat of legal action. They sent out a dodgy subcontractor who filled out the complaint form prior to seeing the sofa ! CCTV images to prove this !
New covers made with much cheaper leather quality & filling, within weeks same fault as before and magically old covers they don't have anymore !!!!! Photo after less than 1 week.
Wish I had kept my money, for such a prestige maker, how disappointing !

Even their reply online has broken GDPR rules for this review ! And this sums up there response of a company that clearly doesn't understand how to deal with Complaints or the consumer rights act 2015 !

The Sofa was within the time limit of there guarantee, but sadly took over a year to reply and as if by magic over there guarantee period !!!! Blamed on Covid and missing emails !

Please go to Google reviews to see how bad the substandard replacement covers look after a few days !

Generally excellent. Superb quality and early delivery. Unfortunately a fault noticed in the middle of one base cushion that should have been picked up at the factory. Hence a star less. I hope this will be quickly sorted by the manufacturer.

really excellent personal service from Duresta in adapting a much loved Duresta sofa, substituting new rear legs to enable it to be conveyed up a narrow staircase to its new location.

Having spent 4 months looking at options, we visited Vasey's in Carlisle for the 4th time. They had just got the Harvard 3 seater large sofa, reading chair and matching footstool in the showroom. It was so comfortable to sit on (I like sofas you sink into), looked luxurious in the gorgeous monarchy gold complimented by the reading chair in black with contrasting black & gold cushions with footstool to match. A timeless look that wont date and quality.

Took 7 months to receive an armchair and sofa!

Never again. Duresta sofas and chairs have far too soft seats to hold shape and support, hence user sinks and the arm rests become too high. Thoughtless non ergonomic designs good for nothing. They have so far refused to replace the cushion material to correct their design error. Ongoing for the past twelve months.

In response to Duresta's reply below, I do not imply that quality of the material used is in any way not good enough or poor, its softness makes it simply unsuitable for a seating cushion. This is a design error! The seat sinks; it is as simple as that! Seat requires very hard or hard foam with the right backing and shaping. Arm rests are for arms not for shoulders!

We had a Duresta suite for 16 years and whilst it was as good as the day we bought it we felt it was now out dated so in 2022 we bought a new suite costing £16000. Whilst we love it one of the chairs has slightly loose arms which bothers me but my wife seems to think it acceptable. It’s ok now but I am worried about it’s none term stability and I don’t feel its quite as well made as the original suite. Hope I am wrong as it is a lovely comfortable suite.

Absolutely love our new Duresta Waldorf sofa and Harrington footstool! The design and workmanship is top quality. The colour and material is a perfect match for the room. Would highly recommend Duresta!

The quality and finish of the furniture is exceptional.

I love my new Duresta sofas! The fabrics look stunning and I have had no issues throughout the process. Being able to speak to a specialist at their showroom really helped with my decision and I would highly recommend.

I posted a review below on my experience with Duresta regarding issues that have arisen after we had our sofa professionally cleaned.

Duresta came back to our review, where they ‘acknowledged’ that their cleaning instructions ‘should have been clearer’ and a long apology on why they have ignored my emails and never returned my calls. The company that will not offer any cleaning advice, advises you to seek cleaning by a third party company and then blames the third party company. It is like a clothing retailer offering no care instructions on a label, then blaming you for how you wash the item! I did seek advice from the outlet store where I purchased who are owned by Duresta for a cleaning company recommendation and I was at no point told to instruct a dry cleaning company only. I was simply told to use a professional cleaning company, which is what I did.

They ignored more emails and after calling yet again today, I have received a response from Duresta, which is completely night and day from the helpful and empathetic response they have given online for other unsuspecting customers to see. They have offered no help and will not be offering any resolution to our ruined Duresta sofa. I have enclosed the response below.

‘Thank you for contacting us here at Duresta. I have taken some time today to investigate your complaint and correspondence so far.

Whilst I am incredibly empathetic with the circumstances surrounding your complaint, it is apparent there is no way to reverse the cleaning process your suite has been through.

I appreciate your comments regarding the information we offer to our consumers for the cleaning of their furniture. The reason we do not supply detailed information to our consumers when purchasing our furniture, is that all our fabrics differ in composition and natural characteristics. We would usually recommend contacting a reputable upholstery cleaning service but would advise that any dealings with companies such as these is at your own risk. We are manufacturers of furniture, but not experts in the cleaning of upholstery.

We are often contacted by cleaning companies to ask for details on the composition of a fabric they have been asked to service, and we happily provide this information, to ensure the best possible care is taken when cleaning the upholstery. The experience you have had with the cleaning company used is nothing short of unfortunate, and this is not a complaint I have had to deal with before.

My advice would be to refer back to the company who provided the wet clean on your upholstery and take the matter up with them. Whilst I understand this response doesn’t offer you any solace or compensation, we are unable to assist in resolving this matter.‘

PLEASE DO NOT BUY from this company. They take your money and run. They will not tell you how to care for your sofa explicitly and they are apparently ‘just the manufacturer’. They are not the reputable company they portray to be and their after sales is nothing short of non existent. We got our sofa a the outlet price, I would be beyond livid if I’d spend the £6500+ on this sofa. There is nothing we can do to not resolve our issue, but we can help others in but having the same issue at least. If you read other reviews, other customers have questioned the lack of care instructions too and I think it is absolutely unbelievable that a company that ‘celebrates luxury’ cannot instruct its customers on how to care for its furniture.

I ordered a set of fabric samples on line and they arrived quickly and beautifully packaged. The fabrics were gorgeous and superb quality. Really good service and lovely products

Very disappointed in my Duresta sofa. The seat and back cushions started sagging many months ago. Plumping them daily doesn’t help and the seat cushions are heavy and awkward to keep plumping and turning around. These are not covered by the guarantee. Advised by showroom where it was bought to buy generic inserts (Duresta ones would be very expensive, no surprise there) but so far I’ve not found anything that really helps. It is the most uncomfortable sofa I’ve ever sat on and definitely not worth the price. I would not recommend or buy any furniture from Duresta again.

great company to deal with and should there be a problem they are there to help you out

Can someone from duresta please tell me why there are no care instructions on their scatter cushions. I have emailed but of course got no reply, I just want to know can they be dry cleaned? Scatter cushions with the coco grand & large sofas.