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ercol Furniture Recensioni 1.005

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.

L'azienda ha risposto

Dettagli dell'azienda

  1. Mobilificio
  2. Negozio di mobili per camere da letto
  3. Fabbricante di armadi
  4. Negozio di mobili
  5. Negozio di arredamenti per salotti
  6. Produttore

Informazioni su ercol Furniture

Scritti dall'azienda



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Living Room Furniture

Dining Room Furniture

Bedroom Furniture

Home Office Furniture

ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1005 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

It is a beautiful bench … the design is…

It is a beautiful bench … the design is modern, the wood is beautiful, the bench is comfortable. It’s an heirloom piece.

15 aprile 2026
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Risposta di ercol Furniture

Thank you for your feedback. We’re delighted to hear how much you love the bench.

It’s especially lovely to know you see it as an heirloom piece to be enjoyed for years to come.

Kind Regards,
The ercol Team

Valutata 5 stelle su 5

Fanstastic quality

Fanstastic quality, delivered by an expert team.

14 aprile 2026
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Risposta di ercol Furniture

That is great to hear!

Kind regards,
The ercol Team

Valutata 1 stelle su 5

Not Living Up to Reputation

Sadly the Ercol of today is not living up to their esteemed reputation.

Is Ercol good quality? We have a large Teramo extending table bought in 2024. It turns out that the the table is veneered oak, not solid and it's a very thin veneer at that. A veneer seems like a poor choice for a kitchen table that's expected to encounter heavy use. We only realised the top was veneered after gently sanding it down before re-finishing and revealing the ply underneath, it is that thin! We thought this was a forever table investment but sadly not.

Do Ercol offer good customer service? We also have a set of Ercol dining chairs, one of which has developed a fault, the back spindles are coming loose. We contacted Ercol and instead of helping, we were simply told to contact the retailer we bought from. I do understand that our contract is with the retailer but it just felt like I was being fobbed off. Unfortunately the retailer haven't responded either. We're just past 12 months since purchase so we'll see what happens.

After purchasing a large Ercol dining table, 4 dining chairs and 3 bar stools, sadly we're left disappointed.

14 aprile 2026
Non scritta su invito
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Risposta di ercol Furniture

We’re very sorry to hear how disappointed you’ve been, especially after such a significant purchase.

While we understand your concerns, our website does outline the construction of each piece and we would always recommend contacting us before attempting any refinishing, as each material responds in a different way.

As your furniture was purchased through a retail partner, they’re best placed to raise this with us directly. Please be assured that once they do, we’ll work with them to find a suitable resolution for you.

Thank you for your feedback — we truly value it and will do our best to resolve this as smoothly as possible.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Helpful delivery service

Helpful delivery service, and great quality furniture.

9 aprile 2026
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Risposta di ercol Furniture

Thank you for your feedback, we're delighted to hear that our delivery service was helpful, and the furniture met your expectations.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Very attractive additions to our new home.

Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.

8 aprile 2026
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Risposta di ercol Furniture

Thank you for your lovely feedback. We’re delighted to hear your delivery was prompt and efficient.

It’s wonderful to know you’re so pleased with your furniture, and that they make such attractive additions to your new home.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Wonderful as usual.

Wonderful as usual.

8 aprile 2026
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Risposta di ercol Furniture

Thank you for your kind feedback. We’re delighted to hear you had another wonderful experience with us.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Stylish

Stylish, quality product & good value. Delivered on time

30 marzo 2026
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Risposta di ercol Furniture

Thank you for your kind feedback. We’re delighted to hear you’re pleased with the style, quality, and value of your furniture, and that it was delivered on time.

We hope you enjoy your ercol Furniture for many years to come.

Kind regards,
The ercol Team

Valutata 5 stelle su 5
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Risposta di ercol Furniture

Thank you for your feedback. We’re pleased to hear your delivery was handled efficiently. Enjoy your ercol Furniture!

Kind regards,
The ercol Team

Valutata 4 stelle su 5

Great service from Ercol, but check EVERYTHING on delivery

Beautiful pieces of furniture at a great price from the Ercol Outlet. Unfortunately some considerable damage to one of the sofas which occured in transit.
A very large heavy sofa was placed in the room by the courier where the damage was not visible. It must have been visible to the courier as it was unpacked at height on the back of the truck and turned on its side to be carried. However it was not pointed out by them.
Great service and assistance from Lynne at Ercol in offering a resolution. Cannot fault Ercol or the items, maybe apart from their choice of courier. I would have happily paid more to have the furniture delivered to me in the condition in which it had left the factory. Would be a 5 star review otherwise.
Don't make my mistake and ensure you check everything thoroughly before signing for it!

24 marzo 2026
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Risposta di ercol Furniture

Thank you for your detailed feedback. We’re delighted to hear how pleased you are with the furniture and that Lynne was able to provide great service and support in resolving your issue.

We’re very sorry to hear about the damage to your sofa in transit and the fact that this wasn’t highlighted by the delivery team at the time. We understand how disappointing this must have been and appreciate your comments regarding our courier service.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Beautiful furniture

Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted with what we purchased. It’s definitely worth saving a little extra to purchase Ercol, it will last years. Buying was easy and delivery extremely reasonable. I would definitely recommend and will purchase again from the the website. Thank you, a very happy customer.

23 marzo 2026
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Risposta di ercol Furniture

Thank you for your wonderful feedback. We’re delighted to hear how pleased you are with the quality of your furniture.

It’s fantastic to know the ordering process was easy and we truly appreciate your recommendation. We look forward to welcoming you back again in the future.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Excellent service

We purchased a dining table & chairs from the outlet store. The service at the store was excellent and the ordering and delivery process were very efficient. We were also able to order the manufacture of an addition chair to complete the set & this was delivered yesterday. Particular thanks to Caitlin for her pleasant & knowledgeable customer service.

16 febbraio 2026
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Risposta di ercol Furniture

Thank you for your kind feedback. We’re delighted to hear you had an excellent experience in store and found the ordering and delivery process efficient.

It’s great to know we could help complete your set with the additional chair, and we’ll be sure to pass your thanks on to Caitlin.

We hope you enjoy your furniture for many years to come.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Excellent Chesham Chairs purchased from the Ercol Outlet.

Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the showroom whilst there. So much classic furniture I'd like to acquire. In a few years time!

27 marzo 2026
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Risposta di ercol Furniture

Thank you for your positive feedback. We're thrilled to hear that your experience at our ercol Showroom was a positive one.

We look forward to seeing you again in the future!

Kind regards,
The ercol Team

Valutata 3 stelle su 5

Delive1 chair ftom outlet

Delivery was quite slow considering it was an item ftom the outlet. The items was perfect and well wrapped. The delivery men were excellent. However the delivery lorry was large enough that they couldn't use the closest road ( and I am NOT talking a country lane)

25 marzo 2026
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Risposta di ercol Furniture

Thank you for your feedback. We’re pleased to hear that you found the item to be perfect, well wrapped, and that the delivery team provided excellent service.

We’re sorry that the delivery took longer than expected for an outlet item, we do try to ensure that we keep within the 4 weeks quoted. We understand how frustrating this must have been for you and will take this on board.

We appreciate your feedback and hope to provide a smoother experience next time.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Great furniture and great delivery

An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one half) or four doors down the street and around the back (the second half) but all was done successfully and with smiles. It could have been a little faster given that I was buying a stock item from the outlet store, but it was delivered ahead of the stated four week schedule.

I'm delighted with the furniture and may go for an Ercol sideboard, table or kitchen chairs in future.

23 marzo 2026
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Risposta di ercol Furniture

Thank you for your wonderful feedback. We’re delighted to hear you’re so pleased with your sofa and that the delivery was completed successfully and with a positive attitude.

We appreciate your comments regarding the delivery timing, and we’re glad it still arrived ahead of the estimated schedule. It’s great to hear you’re considering additional pieces, and we look forward to helping you again in the future.

Kind regards,
The ercol Team

Valutata 4 stelle su 5

Excellent service and furniture

Excellent service and furniture. Only issue was with delivery which I believe was the fault of the delivery company

26 marzo 2026
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Risposta di ercol Furniture

Thank you for your kind feedback. We’re delighted to hear you’re pleased with both the service and furniture.

We’re sorry to hear there was an issue with the delivery and we will pass this feedback onto our delivery partners.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Found a product we liked at a great…

Found a product we liked at a great price. Delivered within agreed timescale, unpacked, installed and in perfect condition. Very satisfied.

24 marzo 2026
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Risposta di ercol Furniture

That is great to hear! Enjoy your ercol furniture.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Good quality and good delivery arrangements

We have had some Ercol items for several years and this latest purchase has completed the set. Very well made and delivery arrangements were excellent.

19 marzo 2026
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Risposta di ercol Furniture

Thank you for your kind review. We're so pleased your latest purchase has completed your ercol collection and that you're happy with the quality and delivery service.

We hope you enjoy your furniture for many years to come.

Kind regards,
The ercol Team

Valutata 3 stelle su 5

Not happy this time

Got sofa of them from outlet two different shade on back one half was new other half was used. Phoned up and didn’t have another I could return it but that would meet I wouldn’t have a sofa and I had already purchased the chairs that matched so kept it and put it against a wall. The delivery guys were brilliant.

3 luglio 2025
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Risposta di ercol Furniture

Thank you for your feedback, we are sorry to hear you were not happy with your ercol sofa. It is great to hear you had a good experience with our delivery partners

Kind regards,
The ercol Team

Valutata 5 stelle su 5

TV unit

Easy transaction. No issues.

13 marzo 2026
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Risposta di ercol Furniture

That's great to hear.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Great all round

Chairs delivered well in advance of expected date, carefully packed and in pristine condition. Delivery driver friendly and helpful.

17 marzo 2026
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Risposta di ercol Furniture

That is great to hear! Enjoy your ercol furniture.

Kind regards,
The ercol Team

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