druidsgolf.uk Recensioni 

Received golf trousers and quality excellent

I am deeply appalled by the service rendered by Druids Golf. Ordered some shirts from their website on the 18th November and have not received them till date, no tracking information. I have emailed customer service 5 times and not even one acknowledgement. I need my stuff asap .

The communication from this company is really poor.
I ordered some clothing for my son aged 10 but the clothing didn’t fit even though supposedly fitting up to a 12 year old. I asked for the next size up but instead they gave me a credit which sounds ok but now I have had to pay three times for post and packaging.
Actually ok clothing but I would never buy from this company again as there is no confidence in them looking after me as their customer.
If it doesn’t fit I guarantee as a customer you will be very annoyed with the customer journey.

Do not use this company you will not receive goods and no response had to contact bank for a refund as no reply from company

Order on 14th November, still no delivery or refund. Nothing from them. Shambolic!!

I have been waiting three weeks and still no sign of the bits I ordered, no contact from customer services despite numerous emails to them. It seems a common complaint from others, I would advise anyone to steer clear of this company, stuff looks OK and prices great but the service seems to be the catch, thankfully I only ordered a couple of bits to see what it's like

Thank you druids I ordered on the Black Friday Sale and must say the items have arrived today in the time frame that was provided all are the right sizes and all correct and are very much up to the expectations I had.

Do not use this company, took money yet haven’t supplied anything. Said there was an issue with the order, they cancelled, re-instated it , now they cannot find order number at all. Only bots reply to emails with no information if you’re lucky to get a reply at all. This has been going on for 3 weeks

The service of Druids is horrendous i purchased items over a week ago and they still haven’t been dispatched. Sat well clear of this company. Absolutely horrendous

Used twice and had terrible experience both times. Super slow delivery time and awful customer service.

Wrong size items, was offered free socks as part of a goodwill gesture, which was then withdrawn as they felt they had done enough. Joke, do not use!

Very disappointing customer service. Ordered 2 items, one was not the size ordered and cannot use the returns portal as that item is not on the order! I have been charged for both btw. The ridiculous messaging system takes far too long and I still have no idea how I am able to return these trousers. Very frustrating and taking far too much of my time to resolve an issue not of my making.

Absolutely dreadful customer service. Items took over a week to arrive, then one had been sent wrong size. Then they wanted me to pay for return postage for their mistake! The customer contact is horrific, can’t phone them and the chat email facility is literally slower than the post! Simply awful customer service. Seems like it’s a recurring theme too

Purchased a pair of trousers in two sizes, with the intent on sending back whichever did not fit. However, the quality and fit of the trousers was awful, nether pair measured the size they claimed to be.

No worries, I sent them both back in original packaging for a refund, that’s when the fun started. If you read their T&C, they state they will automatically issues a credit to your account unless you state you wish a refund. Don’t be fooled by thinking that ticking the box on their return web page for a refund will get you the desired outcome. Nope, they ignore that part and credit to your account without saying a word. You have to play the game of chase the refund.

The game starts with ping pong emails regarding credit note or refund, despite indicating on my original return request monetary refund and several emails thereafter, they are still using delaying tactics. One word of advice, read their emails thoroughly, they are masters of ending each email with a multiple choice that leaves the ball in your court. They love to start the mail with “no worries about a refund”, then add, “but it’s better to have a credit”, followed by “please indicate which one you wish to have”. And that’s after telling them several times you want a refund.

What’s the latest on my refund? Well, the request has now been sent to their accounts department, sorry, extremely busy accounts department and therefore could take sometime to process.

Do not purchase anything from these.
Absolutely awful to deal with , every email sent is returned with a stupid AI bot generated response.
COWBOYS robbing a living. Not to mention deliveries over a month

Total sham of company.
stay well away.
ordered 2 items in XL size one came XL the other came wrong colour and 2xXL.
will not answer email.
only option left is chargeback.
Druids have been in touch now.
24 Oct 2025
they sent a prepaid postage sticker and promised to send the correct item 🤞

Do not buy from these cowboys! stupidly did so and had to return the goods but customer service to get a refund or credit note stinks! Still waiting after 2 weeks and Constant excuses. Awful company.

I ordered the Ambassador pack which came well within the 3 to 5 day shipment period. The clothing was decent for the price but not to my liking , in addition the gilet seemed much smaller than the other items of the same size. I contacted them and got a next day reply with a code to return the items. This was done (at my cost) and the refund has been applied. Whilst the clothing was not to my taste I cannot fault the service and speedy resolution of my issue. Well done Druids, despite my having to pay postage both ways!! Hence the 4 stars

Absolutely disgusting service
Ordered some tops weeks ago and returned them over a month ago for refund. A month on and still waiting for my refund. DO NOT BUY FROM THIS COMPANY. Emails are not responded to in a timely fashion and all ive had is promises. If you have to purchase from this rogue company make sure you pay with credit card as you will need to be contacting them when you've experienced the poor service i have. Zero escalation path and no phone numbers to call anyone. Will never purchase from this company again.

Avoid like the plague. Ordered Monday for next day delivery, told on Wednesday night there was an item out of stock, pick another and it will all be dispatched Thursday for delivery Friday, haven’t responded to any emails or live chat what so over.

I liked the Gracie Gilet and emailed customer services to ask the length from neck to hem. They replied it was ' standard ' length. Against my better judgement I decided to order the gilet as their returns policy seemed straight forward. The gilet was just too long for my 5'5 frame and looked ridiculous. I returned it immediately but have now been told I can only have a credit note meaning I have to purchase and pay postage on another item. I cannot find any mention of a refund being in the form of a credit note.
I will use the credit note but will never buy from Druids again.