I love the machine, it’s perfect, allows me to make whatever drink I want and fizz it rather than than just having water as the only option to fizz and no electricity needed, it’s brilliant
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Drinkmate invited a review when I'm still awaiting for the product to arrive. You'd think they'd tie such requests to the delivery tracking. So far based on the courier reports, they are waiting for t... Leggi di più
I decided to try a Drinkmate machine after a friend recommended it. The online shopping was easy and quick. The delivery time was short. The product is one of the best things I have bought. It saves l... Leggi di più
A company is only as good as how it responds when something goes wrong—and Drinks Mate absolutely delivered. I had an issue with my order, and their customer service was excellent from start to finish... Leggi di più
Dettagli dell'azienda
- Distributore di bevande
- anche in
- Fornitore di acqua in bottiglia
- Fornitore di bevande gasate
- Fornitore di cibo e bevande (catering)
- Rivendita di bevande analcoliche
Scritti dall'azienda
At Drinkmate UK, we’re all about putting the fizz back into your drinks - literally. Whether it’s water, juice, wine, or even cocktails, our Drinkmate OmniFizz lets you carbonate just about anything, right at home. It’s easy to use, totally mess-free, and doesn’t even need electricity. Just fizz, sip, and enjoy. We’re proud to offer a more fun and flexible way to enjoy sparkling drinks without being locked into sugary sodas or boring flavours. Plus, with our CO2 Exchange Program, you can swap your empty cylinders for fresh ones and help reduce waste while saving a bit of money too. Based in the UK and backed by a global brand, we’re here to make your drink game a whole lot more exciting, one fizzy glass at a time. Whether you're a sparkling water lover or just want to experiment with new bubbly creations, we’ve got you covered.
Informazioni di contatto
Regno Unito
- contact@drinkmate.uk
- drinkmate.uk
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So straightforward to use
So straightforward to use. The product is aesthetically pleasing. Looks easy to clean. Making carbonated water is a doddle because you only need to depress the dispenser and hold and it sounds when the water is carbonated. No wasting gas. Basically the opposite of my experience with a well known competitor.
Ordered through Argos in December
Ordered through Argos in December. Item hasn't arrived, escalated five times to Drinkmate who haven't responded. I now have to wait for Drinkmate to acknowledge the cancellation before Argos will refund me which I can't see happening. What a dreadful company.
Arrived broken and ignored
My order arrived and all the bottles based have been glued incorrectly and have become separated . I've contacted drinkmate about it twice but may aswell be shouting into the abyss as they do not reply to any customer service emails (been over 3 weeks now)
2 CO2 cylinders returned three ago - silence since then
2 CO2 cylinders returned three ago, Nothing back. No response to emails or phone calls (hold music). Phone number has been removed from their website. Expensive disapointment up to now - as the bottles aren't cheap are they???
UPDATE - since i published this, this morning I received my voucher......
4 CO2 cylinders returned a month ago
4 CO2 cylinders returned a month ago, tracking confirms delivery. Nothing back. No response to multiple emails. I'm currently on the phone to them listening to piano music with no sign of them answering after 30 minutes. We like the machine, this is our first gas return and we've been without gas for nearly 3 weeks.
No response from Customer Services
I placed an order 22nd November and on 26th November was provided with a delivery tracker. The item has not left Stearn Electrics since then and I have also had no response from Drinkmate customer services or Stearn Electrics. For heaven's sake, someone please respond or give me a refund!!!
Item ordered on 26th November and still…
Item ordered on 26th November and still not arrived.
I emailed the supplier on the 6th December only to get an auto reply of being busy. Surely you must be able to predict when your sales are going to be high in Black Friday. Absolutely no communication from the supplier or apologies about the delay
Good delivery
Terrible customer service
Terrible customer service - in fact there is no customer service. CO2 replacement a joke, don't bother trying to use this service you are wasting your time and money. Despite repeatedly contacting both Drinkmate and their CO2 delivery (they are not the same company) no-one interested in your problem or sorting it out. Have moved onto a more reliable supplier - also cheaper !
Bad customer service
The product itself is amazing but customer support are atrocious. I have been trying to arrange an exchange on warranty as the product started malfunctioning. Emails to customer service keep asking questions in a loop without looking at my previous answers in the email chain. And each answer takes them 10-14 days on average. No way to call them.
Brilliant bit of kit - Fast delivery
This is awesome!!! It is abrilliant bit of kit - fast and easy to use - and will carbonate ANYTHING! cannot reccommend this enough.
Customer service is awful
Product is great, customer service horrific been waiting a week for a response to my many emails regarding a returns, you have to contact them to return but they dont respond
Very straightforward and quick ordering…
Very straightforward and quick ordering and prompt delivery and exchange system. Very happy with Drinkmate UK.
Great to find a more ethical supplier for my fizzy drinks
Really impressed with this purchase from Drinkmate. Was looking for an alternative to one which I am boycotting.
It arrived the next day after me ordering it late at night and does exactly what it needs to do.
Drinkmate are Great
You always deliver a great service both in delivery and canister exchange.
Never regretted choosing Drinkmate
You really can fizz anything - Would not recommend Tomato Soup - quite explosive!
Change of policy? !
Terrible customer service if any... in the end we had to open a security risky Paypal account... although we had been receiving the goods for years without one ! No idea whats gone on but the way it was dealt with wasnt great for the customer.
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