Dr.Galen - Online Health Consultation Recensioni 

312
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This was my first experience using Online Health Consulting. Annie was my customer service rep and she was wonderful and quick to respond and kept me updated. It took a little while as the first physi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an online consultation with Dr. Bruno da Silva on Tuesday because I was dealing with a urinary tract infection. The entire experience was excellent from start to finish. Dr. Bruno was kind, prof... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very professional platform I had a few technical issues at my end but the administrator was very professional liasing with me and the doctor. The doctor was clearly very ethical and interested in ensu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dr Victor Nicolas Casafus, is very professional. He is kind, warm and compassionate. He listens and is comforting and understanding. He spent a lot of time with me. I felt so much better after talkin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Consulente sanitario

Scritti dall'azienda

Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes. With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.


Informazioni di contatto

Informazione importante

4,6

Eccellente

TrustScore 4.5 su 5

312 recensioni

5 stelle
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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,6

Tutte le recensioni

(312)

44 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Proactive & responsive

Always have my back with my constant illnesses whilst travelling. Very proactive and responsive with constant check ups. Made the hard part about travelling easier! Always answer all my questions. Thank you

2 ottobre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Chloe,
Thank you so much for your thoughtful feedback! We’re so glad to hear that our team has been able to support you throughout your travels. Your comfort and peace of mind mean a lot to us, and we’re always here whenever you need assistance. Safe travels and take care!

Valutata 5 stelle su 5

Good service

Good service

28 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Ami,
Thank you for your feedback! We’re glad to know you were satisfied with our service. We appreciate your support and hope to assist you again soon!

Valutata 5 stelle su 5

As always

As always, my experience was extremely positive. The level support and quality of care is amazing. I highly recommend Dr. Usman!

16 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Jameel,
Thank you for your kind words and continued trust! We’re thrilled to hear that you consistently have positive experiences with us. Dr. Usman and the entire team truly appreciate your recommendation and support!

Valutata 5 stelle su 5

Exceptional Care and the Best Support Team Ever!"

My experience with Dr. Galen and their team has been exceptional. From the very start, the professionalism and care I received were outstanding. A special mention goes to their chat operator – truly the best in the world! They were incredibly helpful, patient, and knowledgeable, answering all my questions quickly and clearly. Thanks to their support, my experience was smooth, reassuring, and stress-free. I highly recommend Dr. Galen and their amazing team

20 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Andrijana,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had such a positive experience with Dr. Galen and our support team. Your kind words mean a lot to us, especially about our chat operator! We’re glad we could make your experience smooth and stress-free. Thank you for recommending us!

Valutata 5 stelle su 5

Fantastic experience with the service

Fantastic experience with the service. Very easy to work with and timely, thorough and professional. I would highly recommend

10 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Linda,
Thank you for your kind words! We’re delighted to hear you had a fantastic experience and found our service easy, timely, and professional. Your recommendation means a lot to us!

Valutata 5 stelle su 5

Helpful online service

Really helpful online service with good and prompt customer support.

12 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Daniel,
Thank you for your kind feedback! We’re happy to hear you found our online service helpful and our support team prompt. We truly appreciate your trust and support!

Valutata 1 stelle su 5

Dr Tatiana Atkin is a devil

Dr. Tatiana Atkins is a devil. She cheered on the death of Charlie Kirk online and she is employed by Dr. Galen. A bunch of devils these people are.

10 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Eric,
Thank you for sharing your concern. We want to clarify that Dr. Tatiana Atkins is not employed by or affiliated with Dr. Galen in any capacity. Any claims suggesting otherwise are incorrect. We take these matters very seriously, as we are committed to maintaining the integrity and trust of our team and our patients.

We encourage all users to verify information directly with us before drawing conclusions. Our focus remains on providing safe, professional, and compassionate care to all our patients, and we deeply regret any confusion caused by misinformation circulating online.

Valutata 5 stelle su 5

Stellar and responsive, goes to great lengths…

The attentiveness from the customer service that spoke with the doctor was amazing. I would recommend to anyone traveling and having to refill medication or with any medical problem. They seriously care about you. Thank you so much. Could not say enough kind words

9 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Hi Emily,
Thank you so much for your kind words! We’re thrilled to hear that our team could provide attentive and responsive support for your medical needs while traveling. Your recommendation means a lot to us, and we’re always here whenever you need assistance.

Valutata 5 stelle su 5

She's very warm

She's very warm, it doesn't feel like it's a business but that she cares more than just the illness and I really love that.

3 settembre 2025
Non scritta su invito
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Risposta di Dr.Galen - Online Health Consultation

Thanks really for sharing your valuable feedback , reach us anytime for medical assistance

Valutata 5 stelle su 5

This service really is fantastic

This service really is fantastic. I forgot my medication in the UK and they were able to arrange for me to see an online doctor right away and provide the prescription for Greece. I have also previously used the service while in Argentina and for UK needs when unable to see my GP.

21 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Professional and Respectful Treatment

Dr. Galen provides the most bespoke, reliable, and professional medical concierge service that guides patients with unique needs to medical specialists who will communicate with the patient with open mindedness and respect for his needs and these specialists will prescribe when necessary the appropriate medicine or treatment plan. I can attest to this successful model, time in and time out. I only use Dr. Galen, I highly recommend it.

19 agosto 2025
Non scritta su invito
Valutata 4 stelle su 5

Good service with good support

I did like the communication and I did appreciate being, somewhat, kept in the loop - however, a full 11 hours did pass after attempting to speak with a progressional - mitigating circumstances were applicable but it isn’t sunshine and rainbows the other side, either!

Eventually got in contact with a doctor for some support, which was helpful and, all grumbling aside, it was on the same day so I can’t complain too much.

14 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Decent platform - wide range of practitioners but some issues with prescriptions for UK patients

This platform helped me find a competent and trustworthy doctor who takes the time to properly understand my needs and arrange appropriate treatment when necessary. The support team are generally good. If you are from the UK and your doctor needs to prescribe you something, ensure you check in advance if they’re happy to do so via a handwritten prescription to post to you or via an electronic prescription system that’s valid in the UK such as Signature Rx, EEA Rx etc as the default prescriptions issued on the Dr Galen platform do not conform to the requirements for a valid UK private prescription. I brought this up a while ago when one of the UK doctors prescribed me a medication on the platform and the pharmacy refused the prescription as it was not valid - both myself and and the pharmacist emailed the platform at Dr Galen but they would not provide me with a fresh consultation or even ask the doctor concerned whether he could issue a paper prescription. I was never refunded etc so I am a little bit unhappy about that. However, all of my other dealings with the platform has been positive and I would recommend them, so long as you’re aware of the prescription issue in the UK. I’m hoping that by leaving this fair and balanced review, that it will compel the platform to look into this. However on a brighter note, I dealt with my usual Dr today and everything was smooth and the platform representative (Annie) was very prompt, helpful and professional.

15 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Very good customer support

Very good customer support, first via the website or the app, then via WhatsApp. A real person, super-competent, guided me through everything. Appointment worked great as well.

12 agosto 2025
Non scritta su invito

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