Dotdigital Recensioni 

768
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I reached out to their team with some questions about privacy and they were super helpful. They were respectful, they responded quickly, and answered all of my questions. I wish that all vendors had p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Over my time at boardriders, we onboarded dot digital about halfway through. Dot digital onboarding was seamless. the onboarding team were very efficient and skilled with handling briefs and building... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital. This happened because Jonathan Jones (goes by Jay) Wit... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

768 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(768)

9 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A few issues but customer service is flawless


The platform has experienced some minor issues and could benefit from enhancements. However, the team, especially our account manager, provides outstanding support, and their customer service is impeccable. The platform's capabilities are impressive, and we are eager to see the ongoing developments.

6 marzo 2024
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Risposta di Dotdigital

Hi Auriane

Thanks so much for your review!
If you have any suggestions as to how we can enhance our platform please do leave these on our roadmap:
https://r1.dotdigital-pages.com/p/35E-386/dotdigital-roadmap

Regards
Gemma I

Valutata 5 stelle su 5

Amit gave us a very informative and…

Amit gave us a very informative and educational demo illustrating the power of dotdigital, its features and how it can benefit our business. Incredibly helpful and is always there if you need anything.

1 febbraio 2024
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Risposta di Dotdigital

Hey Jordan

Thanks so much for your review. 
We appreciate it!

Regards
Gemma I

Valutata 5 stelle su 5

Great support team

Great experience overall using the platform. Set up was very easy and ample training was provided by Anna and we have continued support from Amit, our account manager, moving forwards. I think the only improvements could be made to the email design area as this isn't as intuitive as some other platforms - minor niggle though as the platforms capability has been fantastic.

4 marzo 2024
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Risposta di Dotdigital

Hey Arthur

Thanks so much for your review! 🙂 
If you have any suggestions for our easy editor please do leave these on our roadmap:
https://r1.dotdigital-pages.com/p/35E-386/dotdigital-roadmap

Regards
Gemma I

Valutata 3 stelle su 5

GDPR

The webinar was very good and useful! Was somewhat quick paced and would be helpful if there was one more targeted for beginners on GDPR rather than just an update. Helpful that it was recorded though.

27 febbraio 2024
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Risposta di Dotdigital

Hey there

Thanks so much for your review. 
We'll pass this feedback onto the relevant team!

Regards
Gemma I

Valutata 5 stelle su 5

Great Customer Service

Sean was really proactive, helpful and friendly - great service, thank you:)

1 marzo 2024
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Risposta di Dotdigital

Hey Genevieve,

Thanks for the review.

We really appreciate it!

Regards,
Rob H

Valutata 5 stelle su 5

Helpful staff and an easy platform to use!

Our experience with DotDigital so far has been excellent. The platform is straightforward to use and the Live Chat feature is ideal for any queries, with staff always on hand to assist. Our Account Manager; Imran Jilani has been particularly helpful and quick to respond when we've had questions about our account.

1 marzo 2024
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Risposta di Dotdigital

Hey,

Thanks for the review.

We really appreciate it!

Regards,
Rob H

Valutata 5 stelle su 5

Swift and helpful support.

Our account manager is very quick to respond with support and detailed guidance, specific to requests and to best exploit the platform.

29 febbraio 2024
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Risposta di Dotdigital

Hey Laurence,

Thanks for the review.

We really appreciate it!

Regards,
Rob H

Valutata 5 stelle su 5

Amazing Platform & Support Team

After using the platform for 2+ years the standard of support received by our account manager Freddie is excellent. Always available to assist us and provide us with a wealth of knowledge and insight that help us to improve. Coupled with this, the constant evolution of the platform makes Dotdigital a leader in the market.

29 febbraio 2024
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Risposta di Dotdigital

Hi Callum

Thanks so much for your review! 
We appreciate your kind words 🙂 

Regards
Gemma I

Valutata 5 stelle su 5

Excellent product and support

Great service from both support and sales. Product does exactly what we need with digital marketing. Would recommend.

29 febbraio 2024
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Risposta di Dotdigital

Hi Dave

Thanks for your review!
We appreciate it 🙂 

Regards
Gemma I

Valutata 5 stelle su 5

Great support

As a fast-growth company we try new things regularly and the support team at dotdigital are always available with helpful advice.

29 febbraio 2024
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Risposta di Dotdigital

Hi Fran 

Thanks for your review! 
We appreciate it 🙂 

Regards
Gemma I

Valutata 5 stelle su 5

Great platform and support team.

Great platform and support team.

We've been with DotDigital for 12m now and can't speak highly enough about the company. The platform gives me everything i need and the team are always there to support and assist if needed.

28 febbraio 2024
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Risposta di Dotdigital

Hey Adam,

Thanks for the review and kind words!

We really appreciate it.

Regards,
Rob H

Valutata 5 stelle su 5

We've worked with Dotdigital for over 5…

We've worked with Dotdigital for over 5 years; the platform is very easy to use with great plug-in features, and the account management team are very responsive and knowledgeable.

23 febbraio 2024
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Risposta di Dotdigital

Hey John

Thanks so much for your review!
It's great to hear the platform continues to work well for you 🙂 

Regards
Gemma I

Valutata 4 stelle su 5

Lots of useful features including…

Lots of useful features including landing page builder and customer communication tools. Helpful support / account management team.

23 febbraio 2024
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Risposta di Dotdigital

Hey Becky

Thanks for your review!
We appreciate it 🙂 

Regards
Gemma I

Valutata 5 stelle su 5

Invested in our success

We started working with Dotdigital in August 2023, we needed to change ESPs quite quickly and they were up to the task, responding quickly and finding solutions to our challenges. The whole team has been supportive, they respond quickly to our questions and are invested in our success. Special shout-out to Jeri and Ashley, it has been a pleasure working with them.

22 febbraio 2024
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Risposta di Dotdigital

Hi Alexandra

Thanks so much for your review and kind words!
We really appreciate it. 

Regards
Gemma I

Valutata 5 stelle su 5

Keep up the good work!

We've been using DotDigital for over 2 years and it's working very well for us. Ashley Warner has been absolutely fantastic to work with. No question is too difficult and he gets back to you immediately. Thanks for all your help Ashley, especially with the privacy policy.

5 febbraio 2024
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Risposta di Dotdigital

Hey Nafisa

Thanks so much for your review!
It's great to hear the platform is working so well for you! 🙂 

Regards
Gemma I

Valutata 5 stelle su 5

Excellent service

I got in touch with the team via the web chat which was great. I was then put in direct contact with our account manager. Thank you

8 febbraio 2024
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Risposta di Dotdigital

Hey Jackie,

Thanks for the review!

We really appreciate it.

Regards,
Rob H

Valutata 5 stelle su 5

Very impressive experience

Sean at Dot Digital was fantastic - extremely proactive and switched on. Have been very impressed by my experience so far - long may it continue!

19 febbraio 2024
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Risposta di Dotdigital

Hey 👋️

Thanks for the review!

We really appreciate it.

Regards,
Rob H

Valutata 5 stelle su 5

A must have in digital marketing!

A must have in digital marketing!

The team at Dotdigital are fantastic - Sean our account manager was very friendly and informative.

29 gennaio 2024
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Risposta di Dotdigital

Hi Krisha

Thanks so much for your review!
We appreciate it. 

Regards
Gemma I

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