Super excited to see my weight loss journey. Was very impressed how simple this was yet how the DR took my medical and health needs of utmost importantance. Thorough look at all my health issues. Mic... Leggi di più
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Very sketchy. Wanted a prescription, got it. The telehealth pharmacy they hooked me up with was reluctant to give pricing information after I received my prescription... And when I did get that info i... Leggi di più
Reliable, very fast and easy service! Everything handled with the care of the customer with proper medical explanations and guidelines. Thank you very much!!
Very kind people. Lots of information. Answered my questions . Assessment was quick so far so good. I dont get my medicine for 3xweeks I wish I could start sooner
Dettagli dell'azienda
Scritti dall'azienda
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Informazioni di contatto
Canada
- doou.ca
4,4
Eccellente
426 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
You supposed to paid 80.00$ for medication but it’s only for prescription
You supposed to paid 80.00$ for medication but it’s for only prescription. After that you need to paid 236$ for medication
2 gennaio 2026
Non scritta su invito
Risposta di DooU
Hi Chantal,
Thank you for bringing this to our attention. We understand how pricing can be confusing, and we appreciate the opportunity to clarify. The initial $80 fee covers the consultation and prescription service, which includes the provider’s review and approval. The cost of the medication itself is separate and depends on the specific treatment prescribed. We strive to be as transparent as possible about all costs involved, and we’re sorry if this was not clear during your experience. If you have any questions or would like further clarification, our support team would be happy to assist you. We value your feedback and the chance to improve our communication.
Risposta di DooU
Hi Sebastien,
Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found our service prompt and efficient. Providing timely support and a smooth experience is very important to us, and it’s rewarding to know our efforts are making a positive difference for our members. Your feedback encourages our team to continue delivering high-quality service. We truly appreciate your trust and are here to support you on every step of the way.
Risposta di DooU
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you found the process very easy. Our goal is always to make things as smooth, clear, and convenient as possible for our members, so your feedback truly means a lot to our team.
Amazing service
Amazing service. The customer support is also very fast. I’ve never had any problems. They contact me everytime I am close to renewal. The best site ever. This is not incentivized or a paid review. This website is legit and you’ll have very easy access to your medication immediately. They always deliver for free and it’s always on time. Never need to sign or pick up if I’m not home. They always place in perfect spot. Honestly the best service ever. Can’t complain one single bit. Everything is 5 star.
1 gennaio 2026
Non scritta su invito
Risposta di DooU
Hi Kristen,
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that you’ve had a smooth experience with our service and that our support team has been helpful and timely. It’s great to know that the renewal reminders, fast access to medication, and reliable free delivery have made things easier for you. We truly appreciate your trust and kind words—they mean a lot to our entire team.
Risposta di DooU
Hi Analiese,
Thank you for your feedback! We’re glad to hear that you found the process simple and seamless—that’s exactly what we aim to provide.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Hands off but legit and quick
I wanted to quickly and conveniently access Ozempic and came across DooÜ. I started by filling out an online form asking various questions about my health and goals. Part of the process requires uploading a copy of photo ID and health insurance info, which I thought was pretty standard stuff. It was $80 to submit this step. Within 24 hours I had a response via email that I was approved for Ozempic. I looked up the prescribing doctor and they are a real physician in Canada.
After the approval I was immediately followed by contact via email and text from Pocketpills, which is an online pharmacy that I was actually already familiar with so I knew it was a real pharmacy. I was required to log in to Pocketpills and complete my profile and add a payment method. I was charged $297 for a 3mL pen that would last two months and the price was shown to me before I entered my info. It arrived at my doorstep on the exact date Pocketpills said it would by FedEx, discretely packaged in an insulated envelope with an ice pack. I was required to provide a signature.
I already knew my insurance would not cover this kind of medication unless for type 2 diabetes so I did not take any steps to try and get a pre-authorization and just paid out of pocket.
At some point I asked the DooÜ chatbot if they can requisition A1C tests since the approval email asks for that info and the bot said no and asked for follow up info. I just exited the chat but a day later a human emailed me to let me know they don’t requisition bloodwork and that I’d have to go to my family doctor or a walk-in for that. I took off one star for that, since half the point of using this service is so that I don’t have to go to a walk-in/family doctor, and one of DooÜ’s competitors does requisition blood work as part of their telehealth weight loss programs.
Anyway, it’s a legit service, I received the medication quickly, and their support staff has been pretty responsive. It took less than a week between filling and submitting the initial form to the medication being at my door. I was going to wait until I’ve done at least one refill to leave a review to also provide insight into that process but I’ll update my review later to describe that.
30 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Chan,
Thank you so much for sharing your detailed experience! We’re glad to hear that the process of accessing Ozempic through DooÜ was quick and convenient for you, and that the medication arrived safely and on time. We also appreciate your feedback regarding bloodwork requisition—we understand how having that service integrated could make the experience even smoother, and we’ll keep that in mind as we continue to improve.
It’s great to hear that our support staff was responsive and that overall, the process met your expectations. We look forward to hearing your update after your refill and appreciate your thoughtful review.
BE CAREFUL
There is no way to cancel your prescription. They have your credit card and wont cancel.
30 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Fiona,
We’re sorry to hear about your experience and understand your frustration. Please know that we take cancellation requests seriously and want to help resolve this. As per your request our team will be connecting with you on Monday to address all your concerns.
Risposta di DooU
Hi Amelie,
Thank you so much for taking the time to leave your feedback! We’re glad to hear that your experience with us was super fast and easy. Our team works hard to make every step of the process as smooth and convenient as possible, so it’s wonderful to know that it made a difference for you.
Your support and kind words mean a lot to us.
Kind regards,
Terrible experience
Terrible experience. Beyond awful. Beware they are a scam. I’ve been charged TWICE and NEVER received anything. Never received a single dose and they’ve charged me and confirmed that both have been sent or whatever.
I started my whole process with this company about three weeks ago and nothing. We’ve tried contacting customer service and there’s no help and now I’m out $900+ and have nothing to show for it. This website is a SCAM. do not give them your money.
19 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Vicky,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. Your experience at DooU is our top priority.
Please reach out to our support team at support@doou.ca
and include your email address so that we can investigate this issue and assist you with your query. We are committed to resolving this matter and ensuring you receive the support you need.
Thank you for bringing this to our attention, and we hope to make this right for you.
Kind regards,
I love Ozempic!
I love Ozempic!! I have more energy, feel better and it WORKS!
1 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Kimberly,
Thank you so much for sharing your experience! We’re thrilled to hear that Ozempic is making such a positive impact for you. It’s wonderful to know that you’re feeling more energized, better overall, and seeing real results—your success is exactly what we hope for with our members.
Our team is always here to support you every step of the way and ensure you have the best possible experience.
We truly appreciate you taking the time to share your feedback—it’s inspiring to hear your journey and results!
Risposta di DooU
Hi Shawn,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a quick and smooth experience and found our team helpful. Providing fast, reliable, and supportive service is something we truly value, and it’s wonderful to know that it made a difference for you.
We’re always here to support you and ensure your experience continues to be seamless and positive.
Thank you again for sharing your experience—it means a lot to our team!
Risposta di DooU
Hi James,
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our fast response and found our prices competitive. Providing timely support and great value is something we take pride in, and it’s wonderful to know that it made a positive difference for you.
If you ever have any questions, need assistance, or want to explore more of our services, please don’t hesitate to reach out. We’re always here to help and ensure you have the best possible experience.
Thanks again for your feedback—it truly means a lot to our team!
J'ai hâte d'essayer et de recevoir médicament
Merci beaucoup pur larapidite d'avoir accepté. J'ai hâte de recevoir le médicament et commencer!
12 dicembre 2025
Non scritta su invito
Risposta di DooU
Bonjour Victoria,
Merci beaucoup pour votre message ! Nous sommes ravis de savoir que votre demande a été acceptée. Votre enthousiasme à commencer le traitement nous fait très plaisir, et nous faisons tout notre possible pour que votre médicament vous parvienne rapidement et en toute sécurité.
N’hésitez pas à nous contacter si vous avez la moindre question concernant votre commande, la posologie ou tout autre aspect du traitement. Nous sommes là pour vous accompagner à chaque étape et nous assurer que votre expérience se passe dans les meilleures conditions.
Nous vous remercions encore pour votre confiance et avons hâte de vous accompagner dans votre parcours.
Bien cordialement,
I didn’t receive any email or…
I didn’t receive any email or notification after you charge my cc for the assessment. And I still don’t know what the next steps are.
11 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Silvia,
Thank you for sharing your feedback, and we’re sorry for the inconvenience you experienced.
We have been sending notifications to the email address on file, but it looks like they may not have reached you. We truly appreciate you bringing this to our attention.
We’re happy to share that your assessment has just been approved by the prescriber, and your prescription has been sent to our partner pharmacy. The pharmacy has already reached out to you to confirm your order details.
If you have any questions about your treatment plan or need further assistance, please feel free to contact us at support@doou.ca
— we’re here for you and happy to help.
Risposta di DooU
Hi Valerie,
Thank you for your kind feedback! We’re glad to hear you found our service efficient, communicative, and easy. Your support means a lot to us!
Great service and support!
8 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Brian,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service and support. At DooU, we strive to make every step of your journey as smooth and seamless as possible—from answering your questions promptly to ensuring that your prescriptions are processed efficiently.
It’s always our goal to provide not just a service, but a supportive experience where you feel confident and cared for. Your kind words motivate our team to continue delivering the best care and support to all our members.
Very effective and efficient process
Very effective and efficient process. Better than traditional methods.
8 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi John,
Thank you for sharing your feedback! We’re thrilled to hear that you found our process effective and efficient. At DooU, we strive to provide a seamless and convenient experience for our members, and it’s great to know that our approach is making a difference compared to traditional methods. Your input motivates us to continue improving and ensuring that every step of the process is smooth, reliable, and supportive. We truly appreciate your trust in us and look forward to continuing to support you on your health journey.
Risposta di DooU
Hi DooU member,
Thank you for your kind words! We’re glad to hear that you found our team knowledgeable, quick, and reliable. Your feedback means a lot to us!
We are happy to be a part of your health journey.
Risposta di DooU
Hi Ahmed,
We’re sorry to hear about your experience. At DooU, we strive for transparency in all pricing and fees. If there was any confusion, we’d like to clarify and address it directly. Please contact our support team at support@doou.ca so we can review your case and ensure everything is accurate.
We are here for you on every step of the way.
Rip off site
The first interaction was great. They were very accommodating but then when I asked to be contacted,nobody contacted after three months someone emailed me and dad they can't call me. Is this legal to prescribed a script but refuse to call you? When I inquire about getting a different script because ozempic made me too sick. I was informed I had to pay again . So with every renewal your expected to pay again!!! Rip off!!
3 dicembre 2025
Non scritta su invito
Risposta di DooU
Hi Candy,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning it is when communication does not meet your expectations, especially regarding your health and prescriptions.
We want to clarify that our goal is always to ensure safe and proper management of medications. Prescriptions are issued based on clinical assessments, and any changes or renewals require a review by our prescribers to maintain safety. We apologize if this process was not clearly explained or if there was a delay in responding to your inquiries.
Please reach out to support@doou.ca with your concerns and our team will be happy to guide you on the next steps in your treatment plan.
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