DLG Auto Services - Crawley Recensioni 

301
TrustScore 4.5 su 5

4,4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Leggi di più

Valutata 5 stelle su 5

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Regno Unito

  • 0345 3031590

4,4

Eccellente

TrustScore 4.5 su 5

301 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(301)

674 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very high standard of service from DLG Auto Services.

First rate service throughout from the office staff, car collection & drop off staff and mechanics. Helpful and informative throughout. Lovely to deal with. Very impressed. Extremely high standard of workmanship. The car looks
amazing!!! I highly recommend DLG Auto Services. Best garage in my view!!!

20 maggio 2025
Valutata 1 stelle su 5

Work not done properly

Work not done properly

6 maggio 2025
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.

Valutata 5 stelle su 5

Insurance Claim

Did a great job, threw in a few bonus scratch repairs, which were much appreciated.
Courtesy car and my vehicle were both delivered and picked up, didn't have to worry about anything.
Was kept informed and repair was finished in the promised timeline.
Car came back nice and clean.
One positive detail was that the courtesy car was unmarked, so no embarrassment having to broadcast to everyone that I had been in an accident.

22 aprile 2025
Valutata 5 stelle su 5

Thank you

Always great and courteous service. And the car was returned a day early !
Sorry I couldn't do the google review in the text you sent. I don't have an account .
Tried to reply the text but it said it would not deliver. But maybe it did in the end since you sent this one instead.

15 aprile 2025
Valutata 5 stelle su 5

Fantastic service

I was very impressed with their efficiency and professional service. The courtesy car they arranged was delivered on time, communication from them on day one and when they needed to keep me informed as to my car's progress. The work done was amazing, car delivered back with meticulous detail outside cleaned and inside as well. Definitely would recommend them.

24 marzo 2025
Valutata 5 stelle su 5

Great repairs … great customer care

From the time DLG got my car after my recent accident until the time they returned it to me repaired and looking like brand new again, I received regular updates and the upmost consideration from the whole team. They made what was a very traumatic experience a little easier for me and I’m grateful to the whole team. I’m still getting back to driving but my car looks and feels great. Thank you DLG Crawley.

11 marzo 2025
Valutata 3 stelle su 5

The repair was carried out to a decent…

The repair was carried out to a decent standard but I was instructed to totally empty the car as it would be valeted before return,it wasn't, even the windscreen was smeared and the inside was as dirty as when it left me. Then today I have received a demand for valeting charges on the courtesy car. As an OAP I have to organise my expenditure, had this been brought to my attention I would have valeted it myself.

4 febbraio 2025
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We understand your disappointment with the cleanliness of the courtesy car and the subsequent valeting charges. We strive to provide a positive experience for all our customers Please contact us directly if you wish to discuss this matter further

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più