My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Leggi di più
L'azienda ha risposto
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Leggi di più
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informazioni di contatto
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Regno Unito
- 0345 3031590
4,4
Eccellente
301 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good repair, poor communication
Very good repair. Not fantastic communication with auxillis.
6 luglio 2023
Risposta di DLG Auto Services - Crawley
Hello
Thanks for leaving your feedback. I'm extremely happy to read you re happy with the repair. I'm sorry the communication with the courtesy car provider - Auxilis wasnot up to their usual standard and spoiled the experience for you.
They are very understanding when issues…
They are very understanding when issues arise . Quick ,clean and promising to their day to day job . Very efficient and very helpful on advice taken .
28 giugno 2023
Always a first class service from the…
Always a first class service from the time they take the car to the time they return it. Never an issue with the communication, assistance and most of all the workmanship. Second to none, thank you
28 giugno 2023
My car now looks as good as new
My car now looks as good as new. DLG service is just next to none. They are very efficient and I was updated every step of the way.
28 giugno 2023
A happy customer
I was very pleased with the repair to my damaged front bumper. I found them very efficient and helpful, I could quite happily recommend them.
28 giugno 2023
The service from DLG was excellent
The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.
28 giugno 2023
Very efficient collection/fix/return of…
Very efficient collection/fix/return of my damaged vehicle.
Top class service. I can’t fault their work. It pays to be insured with a big company like Churchill - a very streamlined service, with no hiccups.
19 giugno 2023
Awful customer service
Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.
Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.
9 giugno 2023
Non scritta su invito
Risposta di DLG Auto Services - Crawley
Thank you for taking the time to share your valuable feedback with us. We are sorry to hear about the inconvenience you faced during your recent visit to our Crawley site for car repairs. Please accept our sincere apologies for the same.
We have already taken note of your concerns and have escalated them to the concerned manager. They will be looking into this matter in detail to ensure that such issues do not arise in the future, and we can improve our customer satisfaction levels.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Courteous staff
Courteous staff, repair was completed to high standard, however, communication with updates on repair could have been better.
25 maggio 2023
A good experience.
Everything went smoothly with all staff most efficient,pleasant and helpful.
Most pleased with the workmanship.
26 maggio 2023
Very efficient service
Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.
15 maggio 2023
An excellent experience
An excellent experience with DLG Auto Services Crawley and my insurance company. Very efficient and my car was returned to me in good as new condition. Would highly recommend.
5 maggio 2023
Non scritta su invito
Could have been 5 stars
This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.
26 aprile 2023
Risposta di DLG Auto Services - Crawley
Hello, thanks for your review. I'm sorry to hear about the delays in repairing your car. I've shared your comments with the leadership team to improve the customer journey in the future.
An excellent repair to my vehicle
An excellent repair to my vehicle . All the people I dealt with were friendly and professional very co operative and informative. Highly recommended .
11 maggio 2023
The staff was very helpful and…
The staff was very helpful and efficient. They kept me up-to-date with everything that was happening.
11 maggio 2023
A completely satisfactory experience
A completely satisfactory experience. First class in every phase of the transaction. The repairs were completed to a very high standard. Highly recommended.
11 maggio 2023
Quick and excellent service and was…
Quick and excellent service and was kept informed at all times.
27 aprile 2023
The efficiency of collection and then…
The efficiency of collection and then delivery of repaired car and the courtesy car. The excellent quality of the repsir
11 aprile 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.