DLG Auto Services - Barnsley Recensioni 

354
TrustScore 4.5 su 5

4,4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Valutata 5 stelle su 5

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Leggi di più

Valutata 5 stelle su 5

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Regno Unito

  • 0345 3030336

4,4

Eccellente

TrustScore 4.5 su 5

354 recensioni

5 stelle
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4,4

Tutte le recensioni

(354)

474 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent

Fixed our car after a accident, took longer than expected waiting for parts, kept me updated with progress, car was perfect when returned

26 novembre 2024
Valutata 3 stelle su 5

Communication

The work took a month to repair, due to parts and some difficulties that the repairers encountered, which constantly appeared to be waiting for parts!
The most frustrating part was the communication, or lack of. What is the point of having a repair status website, if they don't use it. I found myself calling constantly to get updates which just added to the long wait. Really disappointed at this aspect of your customer service.

30 ottobre 2024
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Risposta di DLG Auto Services - Barnsley

We understand your frustration with the extended repair time and the communication challenges you experienced. We strive to provide clear and timely updates throughout the repair process. We appreciate your feedback and will use it to improve our communication practices.

Valutata 2 stelle su 5

Good communication and turnaround but poor colour match

Good communication and turnaround time but didn't deliver on time and wanted to deliver at 6pm, well after dark. I'm glad I refused to allow that and got it the next day in daylight as the colour match of the repair was nothing like a match. I have had the car back an hour and will be taking it back to show them this afternoon.

12 novembre 2024
Non scritta su invito
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Risposta di DLG Auto Services - Barnsley

We understand your frustration with the delivery time and color match. We appreciate your feedback and will use it to improve our services. We're glad you were able to get the repair done in daylight and we look forward to hearing more about your experience this afternoon.

Valutata 5 stelle su 5

Fast and efficient

24 settembre 2024
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Risposta di DLG Auto Services - Barnsley

Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.

Valutata 5 stelle su 5

Kept up to date with work being done.

Kept up to date with work being done.
Lovely friendly man who dropped off and picked up car

24 settembre 2024
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Risposta di DLG Auto Services - Barnsley

We appreciate you taking the time to share your positive experience. We're glad to hear you were kept informed throughout the process and that you found our team member to be friendly and helpful.

Valutata 5 stelle su 5

Fantastic repair work done to my car

Fantastic repair work done to my car. I recommend DLG to anyone.

17 settembre 2024
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Risposta di DLG Auto Services - Barnsley

We are thrilled to hear that you were satisfied with the repair work done to your car. We strive to provide excellent service and appreciate your kind words. We hope to see you again soon.

Valutata 1 stelle su 5

Honestly the worst experience……

Honestly the worst experience with a body shop in my life, if I good give any advice I’d say stay well clear. Repairs took 3 times longer than stated on first collection car was painted wrong and add still had damaged parts from the accident on the vehicle. So had to leave it there. On second collection I was taking the car no matter what as been nearly 3 months. And on collection the car still has a broken grill from the accident no badge as wasn’t fitted I. Time for collection scratch on brand new bumper. Still painted incorrectly. Insurance company Churchill are aware and it will be returning to different garage. Honestly one of the worst experience in car garages to date.
PLEASE DONT USE

13 settembre 2024
Non scritta su invito
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Risposta di DLG Auto Services - Barnsley

We understand your frustration and apologize for the negative experience you had with our services. We strive to provide high-quality repairs and customer service, and it's clear we fell short of your expectations. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.

Valutata 5 stelle su 5

Very good repair

All handled very professionally and repair done to a high standard

10 settembre 2024
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Risposta di DLG Auto Services - Barnsley

We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and quality of the repair.

Valutata 5 stelle su 5

All contacts made were efficient and a…

All contacts made were efficient and a nice job was done on the repair. Thank you.

10 settembre 2024
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Risposta di DLG Auto Services - Barnsley

We're so glad to hear you had a positive experience with our team. We appreciate your kind words and feedback.

Valutata 5 stelle su 5

Excellent communication and on time…

Excellent communication and on time collection and delivery with a great quality repair.

10 settembre 2024
Logo di DLG Auto Services - Barnsley

Risposta di DLG Auto Services - Barnsley

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our efforts met your expectations. Thank you for choosing us.

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