DIRECTV Recensioni 3.059

DirecTV is TERRIBLE!!!!!!! I record and watch sporting events on DirecTV. I can’t count the number of events I have recorded and am watching the replay when it is going down to the last minute or the last shot when the recording runs out and I miss the ending, even though “Auto extend” is on. This happened again tonight, and I’m fed up with this!! I have called into customer support and they have told me there is a “bug” that they are unable to fix where inexplicably for some users auto extend simply doesn’t work and they can’t figure it out.

This is UNACCEPTABLE!!!!!!!!!!!!

How incompetent can a service be????

DO NOT USE this service!!!!! Use YouTubeTV, Fubo or any number of other services that are far superior and don’t suffer from the most basic service issues!

DirecTV is PATHETIC!!!!!!

if I could give them 0 rating I would we sign up April 8th 2025 was told by the lady my next bill would be May 9th. On the 14th of April service was discontinued called and was told we must pay in advance. After we paid for firesticks never heard of cable company you pay three day after start o service.sent the firesticks back and cancel my subscription never again scammers

Over a year ago I canceled Directv. I paid the final bill and even called them to make sure everything was paid. On June 1, 2024, I received a statement with a zero balance. Now Directv is telling me that I owe $440.00 for breaking a contract. How can I break a contract if I never agreed to another contract? I am disputing the claim. Directv should be ashamed of themselves. But one thing I know for sure is I will never be a Directv customer again!

Direct tv is awful if your looking for a tv streaming platform please don’t subscribe to direct tv spectrum is ok its a lot better than direct tv . The customer service is horrible they don’t let u make arrangements they cut u off in a second and show no compensation. Hate em

DirecTV's billing is fraudulent. They tell one thing over the phone but when prepare the bill it is something totally different. I've had various conversations with agents, keeping good notes for each conversation, and they change the bill like they said they would even when they were wrong. I am not trying to log in to DirecTV.com and keep getting an error message. It's as if they keep putting up roadblocks hoping the consumer just gives up and pays the bill, even if it's wrong.

Constant signal issues, overpriced plans, and horrible customer service. They make everything way harder than it needs to be. Definitely not worth it.

Gemini that is connected to satellite sucks I canceled because of it and screw the contract can’t believe there’s a contract for such shit service goes out when you pause leave room for 5 minutes Nothing but problems

I set up for DirecTV and they made me sign in for a long-term contract which their competitors don't. Their service is shoddy at best I get buffering that I never got with YouTube or Fubo. The DirecTV streaming service is actually probably the worst one I've ever used.

I recently had issues with the Gemini remote from Directv, I was fortunate to have my case reviewed by Russ, a case manager in the Modesto,CA office. My issues were quickly resolved and he went above and beyond to resolve them
Thank you Russ

Hoy llamé para dar de baja mi servicio.
Pésima atención (Valentina Ocampo).
Se niegan a realizar está operación.

Avoid switching to DirecTV at an AT&T store based on promises alone! We made the switch only because they assured us we'd have access to all NBA games, especially Golden State Warriors matchups. Unfortunately, this turned out to be false, as the required add-ons weren't included. Even with the add-ons, some games are still unavailable for streaming in our area. We never faced such issues with Comcast Xfinity and may have to return to them. Additionally, what you're told online and in-store often contradicts—it's clear that they're not aligned on their information or policies.

Direc TV is very slow in our area.Many times are no show their channel when weather is cloudy even in good weather.Customer service are not good . I definitely would not recommend it.

Direct TV owned by AT&T customer service sucks, it is the worst service ever. Once signed up you are on your own. The only way to get their attention is quit paying your bill. You will be sorry if you join Direct TV

I called regarding a new customer service. The technician came out and looked around and said he's no longer able to climb roofs and would cancel the service. A month later they took money out of my bank for start up service. The customer service department is very rude. They told me only they can disconnect service when I told them the technician told me he would do it. Shame on Direct TV and the call centers they use, Poor customer service.

We had to replace our hand control, which had become dysfunctional, due to age. Christian answered our hotline call last night. He patiently tried to work me through steps for resetting/reconfiguring our DirectTV receiver. But (having mild dementia), in my frustration, I was too confused to succeed. We thus scheduled a home visit instead. But this afternoon, Christian called back to see if I might want to try one more time. With clear and detailed instruction, plus and most welcomed calm and patient approach, he/we succeeded in fixing the problem.

Christian's knowledge and (above all) kind patience is incredible. He is to be highly commended. D W Wilson

Returned customer as of 12/2024 was promise a $300 DirecTV visa reward card which was a lie. Nothing that a headache and multiple phone calls to found out DirecTV is not honoring what was I was told when I signed up. Charged double the amount the first and 2nd month. Not the 2yr price guarantee that I was offered. Definitely will be looking for a different company to switch to.

too terrible to give them just one star!!!!!!!!!!!!!!!

THe so-called Loyalty group (they have a lot of them across America will try to raise the price after you tell them tht I am tired of the price being raiswd yet again . Ahter 6 or 7 years later, they have raised the price every *** month! ENOUGH of these scammers.

We were told that Max would be a part of the basic package and that we would also have access because we were AT&T customers. Since we thought we would be receiving the same channels for less money, we switched from Spectrum to Direct TV and an AT&T bundle for internet, phone, and cable. However, we do not have the same channels and MAX was not part of the package. Double check and get it in writing before you switch. The switch took a five hour process on the phone as well as another few hours of workmen at our home. Not worth the change.

Una vergüenza la atención al cliente de este lugar. Llamé por un problema y la primera persona que me atendió me cortó mientras le explicaba. Luego, otra empleada se puso a hablar con su madre y a escuchar audios mientras yo esperaba. Después de cuatro derivaciones innecesarias, finalmente llegué con alguien que sí hizo bien su trabajo, pero el desastre previo dejó en claro la falta de profesionalismo del equipo. Inaceptable.

Disappointed in Direct TV. They hooked us up with the genie and said this would take care of both TVs. As it turned out, it did not. When I called back, they said I would have to lease another genie for the bedroom.
Let's not forget you are setting it up on your own. When we called for help, they said if you can't do it, call Greek Square for the installation. They will install it for you. Wow!
Then, after a month of dealing with them, we decided this was not for us. Never told us we had only 14 days to terminate service. Never said this upfront. After talking to a rep. and explaining what had been going on for over a month, we were told the termination fee was $440, but not to worry, they would waive all fees. She transferred me to the loyalty dept, which said oh NO, we can't waive the fee; you don't have a good enough reason.
STAY AWAY, They take advantage of seniors, for sure.