DIRECTV Recensioni 3.059

⭐ 1-Star Review

I’m extremely disappointed with DirecTV’s cancellation policy. I called to cancel my service, but because I did so after the new billing cycle started, I was charged for an entire month that I won’t even be using. They do not prorate or offer any kind of refund, even if you cancel just one day into the new cycle.

This feels like an unfair and outdated business practice that punishes loyal customers who are simply trying to end their service responsibly. Most modern companies offer more flexible and customer-friendly policies. Unfortunately, DirecTV does not seem interested in supporting its customers once they decide to leave.

I would strongly caution anyone considering DirecTV to read the fine print and be very careful with their billing cycles. I won’t be returning as a customer, and I will be sharing this experience with others.

I had been with Directv for over 20 years. Every time I called to cancel they came back with a "discount," which never really decreased my bill. How about stop charging me to rent old equipment and charging me $15 for a new remote after I have been a longstanding customer???

I stayed with DTV as my Dad who is older liked certain channels but then those channels continued to dwindle as we continued to be charged the same price.

On another annoying note, charging $7 per box when our boxes are over 10 years old is unbelievable.

Done with DTV and it feels really great!

I had satellite before I moved last year and didn't have problems. Can't have satellite here, so it is the streaming app. It is complete TRASH! It will freeze up, restart over and over and over during live shows and recorded shows. It will say No Internet Connection or If your internet is congested,your video will be slower. You call Directv and they immediately want to blame my internet. Nope! I can run, Netflix, Hulu, Paramount Plus, Disney Plus and others with no issues. I can play my PLAYSTATION 5 with no issues. They won't send me a thumb drive for the streaming app that they used to use. They want to charge me $106 for it. NOPE! I spend $162.00 a month for what? To try to watch an hour show and have to fast forward 20 or more times? Or to pause it and go to do something and come back and it started over AGAIN. I am about to change companies if they do t do something about it. It's NOT my internet.
Which day did I experience this? Since Jan of 2024! Not just one day. LOL

If I could give it zero stars I would it is really that bad. We were with dish for over 10 years. Never needed to switch but was scammed into 1) the promise to pay of our old contract/bill 2) a $300.00 gift card. However now being with them for 1 year. They have not honored any it. Despite the numerous phone calls and being on 3 way with dish as it got to the point we were almost going to be in collections for a bill direct tv promised they would “take care of” long story short they didn’t honor there promise so we paid off our contract and bill so we weren’t in collections. And to top it off never received the $300.00 reward card. Now they are claiming there was a deadline to receive it so it’s past that so we will not get that either. Total scam I’m in shock that they get away with this being a known company. There customer service is nasty and could care less about any promises made nor even that your a customer. Just whatever you do to avoid this nightmare run as fast as you can if it sounds too good to be true it usually is. This is a scamming company at best.

The service is too bad. They don't care about their customers. Don't signup.

I've been without service for 3 weeks due to equipment failure. I call they tell me I will be contacted within 72 hours and they never call. I'm on my 5th consecutive 72 hour period with no response to when they will come and fix my system. Very frustrated!

I was astounded when I witnessed my brother’s personal struggles with DirecTV. To my surprise, when I decided to help him and turned to TrustPilot, I found hundreds of similar negative experiences. These experiences clearly indicate that the company is profiting from fraudulent practices.

My brother was a customer of DirecTV for many years. When he decided to buy a new home, a decision was made to switch to Verizon Fios. My brother called DirecTV to cancel his service and that is where the runaround began...

To begin with, customer service made it impossible for him to cancel outright. The agent sweet-talked him into temporarily suspending the service for 6 months. My brother was not interested. The agent then said she would send out boxes to return the equipment, but would take her time doing so, for my brother to rethink his cancellation. Again, my brother only wanted to cancel. He did not agree to a 6-month suspension that included reactivation afterwards.

Return boxes were sent. He returned the equipment in under 6 months. As far as he knew, he was done with DirecTV....or so he thought...

Recently, he was inundated with bills and then collection agencies saying he owed over $500 for DirecTV service he used -- service he couldn't have used due to returning all the equipment.

And you would think something like that would be easy to explain to DirecTV and have remedied. No Sir! They wouldn't hear it. They accused my brother of agreeing to a temporary account suspension that reactivated 6 months later. They didn't care that my brother returned the equipment, rendering him unable to receive service.

In fact, DirecTV told him that while the agent who handled the cancellation could have made a mistake in the way she logged the conversation, the fact that it can't be proved takes responsibility off of DirecTV. That's a horrible thing to say to a customer.

So, although DirecTV has receipt of returned equipment, they are still going after my brother for reactivated service he did not agree to. He has tried to plead his case many times over, and nobody -- but nobody at DirecTV wants to hear it.

Then I came to TrustPilot to write my complaint, only to find hundreds of others like it. That shows me that there is a concerned effort by DirecTV to make money through fraudulent billing and cancellation practices.

They make it very hard to cancel. website doesn't load properly, errors. We were able to cancel (buried in the settings) but it was deliberate and directtv deserves MINUS -10 stars. Very non-user friendly

Criminals, unauthorized charges for decades on sports package we never requested or authorized at $14.99/month. Fraudulent company. Total theft. My wife never noticed it on the invoice. They refuse to do anything about it. Avoid Directv.

I use Dirct tv stream. I have a problem none of shows ibrecord will delete. When you updated it they deleted, when the older version came back the problem was worse.

DIRECTV does not give good customer service. I asked to cancel my service today after on the weekend that Sunday I get my equipment and now they want me to take my time out to deliver it back to them when I asked them not to deliver it and was told they wasn't gonna deliver it. I'm very disappointed and it's called elderly abuse

*** Website Review - FIX YOUR WEBSITE. Your links do not work on Safari. It does not give me a lot of confidence in using your app to watch TV if you can't even code a simple website. You lost a potential customer because of an HTML coding error. Incredible!

*"Sell all genre packs" link reloads the same page you are already on. How does a company of this size miss something that simple?

PS - I love your commercials though. I would save some of that money though and hire some more engineers that can code. Looks like you need it.

Lately you constantly have to re log in. Programming just shuts down and log in information comes up again and a again. Pain in the Ars

I had a DVR issue where it kept freezing up when I went to watch a show for about a week it did this and when i would reset the Gemini it would work. I got tired of doing that all week long so tech support (I use those workds very loosely) had me restert the GENIE server..once it booted back up my recordings were gone, my favs gone my future recordings gone. so basically they made it worse, and whats worse is the person I was chatting with was as much of a tech suppory person as I am. Like I could do what she did. which was not pay attention to me, repeat herself, and basically ruin my day. I hate this company with a passion. I only have because my mon likes it, but it is no longer worth it. Below is the entirey of the chat, and its so bad I yes i lost my temper a bit. I wish I had not signed a contract with these people or at the very least done streaming with no contract..Friggin nonsense. This dumb sumb thought the recording would just magically show back up. shE WANTED A PICTURE OF THE CURRENT SCREEN WHEN i PUSH LIST..i SAID ITS EMPTY WHAT DO YOU NEED TO SEE. Im done. If they let me out of the contract or not I am done. They can come take the contract fee I dont care

Very bad service and customer service

Read these one star reviews for Direct TV.
Very bad company, bad services, bad support, deceiving contracts. Not worth to raise your blood pressure; don't even go there. The question is, when will they go down the toilet where they belong?

Bad services and non existent support. They also lock you in contract and charge $20 per month for the duration of contract. They will lie on a phone you are not in contract.... When you start experiencing problems switching between channels (streaming Direct TV), you will spent hours on a phone and most likely just get dropped or have them blame your internet (even though you don't have any problem with internet). Don't waste time arguing with loyalty department about not charging you early cancellation fee; they will. And after reading all these one star reviews, I wouldn't waste my time calling them trying to reason.

Run...do not sign up!
This company is a rip off. They don't care about customers once they get you suckered into their contract! Run and don't look back. This is something our government should address! Absolutely astonishing how they can keep upping prices and no good deals for existing customers.

There are two reasons that I gave Direct TV a high rating. First off, when I had a recent problem, I called and I did not have to wait. The caller was very helpful and was very confident that he could help me which he did. The second and even more important was the person they sent out to fix my problem, Doug. I live in Lancaster County (PA) and Doug came out to fix my problem and even made a great suggestion which I took him up on. It was at the end of the day and he was tired because he had to take on some extra jobs but he was very pleasant, fixed my problem and also added some great advice. I couldn't have gotten anyone any better than him. I was very glad that he was the one to help me out. He rates a 10 out of 10 with he.

DTv are a nickel and dime company. Every year they up their prices $5 to $7 for no reason and they don't tell you about it until you see your bill. I plan to switch soon to fiber optics as soon as the new company finish installing the cables in our neighborhood, if not then I'll switch to Dish_Network.