DIRECTV Recensioni 3.059

Wish I could give less than 1 star. Worst tv provider. I was a 15 year customer. The last 4 years. Play games with billing. Pricing increases then temp discounts and then they drop off and have to start all over again. If anyone is thinking about this company. Don’t. Find another option. Their customer service is terrible. They play the game don’t care. Some reps are rude as well. Stay far away. Sad they don’t care about their customers.

The price fluctuations are mind boggling. As of 6-24-25, Direct TV with Internet is showing 175.00 per month for ultimate and 242.00 per month for Premier!

Anyone with insights or feedback, please chime in.

In November 2024 I ordered a new remote from Directtv. PERIOD! I remember the person I spoke with offering MAX/HBO and saying no. The fact is I have MAX/HBO with a DisneyPlus/MAX/Hulu package. So why would I say yes. I am a very busy person & mistakenly believe I'm not being billed FRAUDULENTLY. I found a 16.99 fee on my bill WHICH IS PAPERLESS. Now I realize it was switched to paperless without my knowledge. So, I hadn't seen it, until yesterday when I decided that I need to lower my cable bill. Directtv will not credit my account for 7 months of FRAUD! JUST ANOTHER BILLIONAIRE CHEATING AMERICANS 16.99 @ A TIME!!

We switched to direct TV about 2 months ago. We were promised a $200 rebate after 30 days. We called today and they told us that was incorrect and it is only a $100 rebate after 90 days. We read the email back to them that they sent us and they refuse to honor it. We have had nonstop issues with the system as well. The Direct TV needs to be rebooted at least 2 times a day. DO NOT GO WITH DIRECT TV!

Today,I called Direct tv,to talk about my
bill,an complain! However,after speaking w/the refreshing,an knowledgeable Kail.I
hope I'm spelling it,correctly...she not,only lowered my price put added new
channels,at 50% for 90,days.She made me,feel that they"appreciated me,as their
customer.The,customer service is exceptional.The programing,equipment is
state,of the art.I,not getting several streaming services,or other"less"services,sadly they all have a"catch" from,service issued,to price hikes,an far more.No,thanks I simply call,
Direct tv!!! My,creed we pay for what we get.KB

Had to months choice say I owe $35 rip off

Horrible experience with direct tv stream I do not recommend there payment system is by far the worst system I can’t pay my bill in advance which sucks because that’s how I pay my bills all the time with other streaming platforms do not purchase direct tv stream

I have been with Direct TV for well over 15 years. During that time I have paid my very high bills on time without fail. After calling in several times this year with problems with equipment I have had since 2017, I was never offered updated equipment. We decided to switch to Dish Network and found that we got the same services for substantially less. When Dish Network was installed during my billing period I called to cancel and was told that I would not receive a pro-rated refund. Fine, just cancel and I sent the equipment back to the address that was provided to me by their customer service. Weeks later, I get a notice that I need to return my equipment ?!?! AND a bill for MISC CHARGES in the amount of $160.21. I have called and gone through the nightmare that is their customer service telephone system and was told repeatedly in the intonation of a robot, that "I'm sorry, but there is nothing that I can do." I had not closed the door on going back, but that will never happen.

its 2025 and the highest quality you can stream on a browser is 540p.

On May 17, 2025 my satellite service failed and reported the error code. She was unable to assist or solve the problem and they sent me a new access card which I received May19, 2025 but that did not work, so they sent me a new receiver and access card, that did not work either-“The guys in the back room said it was issued to someone else,” the technician told me. Not sure why they would send me a new receiver that was assigned to someone else.
I was told a technician would be at the house at 4:00 PM on May 23, 2025, but he arrived after 1:00 and I was not home as I planned on being there after work as I was instructed. Therefore, I was rescheduled for May 28, 2025 and had to take a half day from work for a technician to be at the house bwtween12:00 and 4:00 PM.
No one arrived, no calls. So I called customer support. I was told that the technician did not “have the correct equipment.”, Really? He did not have his waffle maker? His expresso machine not correct? You are a satellite TV provider.
After a half hour conversation with someone in the Philippines, I was told that they could reschedule for another day. I refuse to take another day off work for your technician’s convenience.
Because of this, you lost a customer of over a quarter of a century. I am now with Xfinity.

BBB complaint filed 5-28-2025 through website.

Contact the directv, about debit card. That was no longer good I had to wait until he got in the mail to get another one. In the meantime, the lady says, well, I'll just send to your contract. And I don't have a contract lady says, oh yes, you do you have a 2 year contract? I said, I didn't know that then I got the streaming. didn't tell me I had a contract. He said it was streaming. There was no contract now how you're doing this. I saw the tablet for a phone in the meantime, I was also signing papers saying that I accepted the 2 year contract, which I did not know nothing about. But my point is that when I done this, the lady told me that even though your debit card Is dead? What we can do is just push it through. We'll get our money. That's gotta be a concern to me. That's stealing money, which is illegal. another somebody's bank account. I did call BBB and got some response, but I'm not satisfied with one. The response was the lady told a lie. to the bbb she covered up the real truth about the conversations. She says she's reviewed the conversations and she didn't hear anything about pushing anything through it. I'll see it. Yep, and did you hear the part where he held knock $,40 off my next bill? After I told her that it was Illegal to take money out of somebody's account. When the debit card is dead.

On June 5th I made a payment in the middle of making the payment.The website went down Webpage no longer available.I waited a few minutes.Resubmitted the payment in <3 minutes.I got 2 emails confirming both payments when I call directv to have.One of the payments returned I was told they would but it would take up 5 business days When I called to check on the refund status. I was told there would not the overpayment for the next billing cycle. I paid June's bill. My next bill wasn't do for 22 days. And they refused to send me a refund. I have big one dam for over 20 years and I will start looking for a new provider. I don't like being lied to or being taken. Advantage are tough for everybody. $230 was a lot. For me to lose

When you have to delete then re-install their app at least 10 x ‘s a week, I think you would say there is a problem. This despite having 200 g fiber cable for internet. I can’t even find a place to talk to a person on their website. We are finding another streaming service.

I have made an appt 3 times for a new hard drive and all they do is bs me. No shows ! They are the worst and for 3 weeks no service .They are liars and only have help off shore not even in the states. Liars! They called they were on the way and never showed up. I pay $200 a month for what bs. They are liars and the worst
Are am switching asap!

I’ve been with DIRECTV with over 40 years and they are very very inconsiderate people when you try to work with them even though you’ve been a customer that long they have no compassion for you whatsoever. I see why everyone is going to other things, but sometimes when you’re older, going to other type of streaming and stuff is just not the answer. so therefore, I would not recommend DIRECTV to anyone because they give very few discounts and their service. Customer service is very let say not understanding.

I have been a customer for over 10 and they keep raising the prices. I called to speak with them and no help. Planning on switching

If I could do less than 1 star I would. Customer service is bad. Never on the call less than an hour. Highly disappointed in Direct tv.

Recargue al equipo y no quiere abrir los canales

We signed a contract for internet service with AT&T and were told that they could offer TV as well. The service was not as promised, so we cancelled our subscription and are now charged a $500 penalty from DirecTV! DO NOT USE THIS COMPANY!

Ever since you did the update Direct tv is horrible. Taped shows will start over for no reason, local networks burst in, it takes a day to delete a show, the guide is messed up. Why? Why?