Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Leggi di più
I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Leggi di più
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Leggi di più
L'azienda ha risposto
3,4
Nella media
298 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Risposta di Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No delivery update
No delivery update, no tracking number and zero communication with the team, phone number doesn’t work and unable to email as it’s incorrect too.
6 aprile 2024
Risposta di Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Just ordered
13 aprile 2024
Risposta di Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No email with order number and no store…
No email with order number and no store to pick item up .
5 aprile 2024
Risposta di Directflooring
Hi Christopher, The team have been attempting to contact you for a number days now on the phone number provided, an email was also sent however we have had no response. If you could kindly contact us on 0800 085 9922 - Thank you.
Laminate flooring and beading
I was very happy with my purchase but I ordered beading for my floor and was sent the wrong thing and when I went on your page to try and return it I was told it was up to me to return it, paid £40 for it and it is going to cost me over £20 to return which I think is ridiculous,saying that the flooring is excellent quality and was delivered within a 3days.
4 aprile 2024
Risposta di Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Website easy to use and found what I…
Website easy to use and found what I was looking for straight away.
10 aprile 2024
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Early delivery
I've re-done review as we received the flooring today !
Absolutely no contact though not even a confirmation email but it came early so can't really complain.
7 aprile 2024
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Risposta di Directflooring
Hiya, A confirmation email had been sent to the email address provided at the purchase time / also when it had been shipped. I have resent your invoice for you. We hope you love your new Flooring, Thank you!
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Risposta di Directflooring
Thank you so much kirsty for taking the time to leave us a review, we really appreciate it!
Crap delivery no time slot waited in…
Good product but Crap delivery no time slot waited in two days for it to come at 6pm
27 marzo 2024
Risposta di Directflooring
Hiya, We do advise a standard weekday Delivery is 2 - 5 working days, However i can see this was delivered within 2. We can only apologise for not providing an ETA as i know this would have been beneficial. We will be sure to pass this on. Thank you.
Easy to Order and Collect
Great selection, great price range, easy to order and when we went to collect, staff (lady and gentleman) attended to us right away and couldn't have been nicer. Sorry I didn't remember their names.
19 marzo 2024
Risposta di Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it! We will be sure to pass on this feedback!
Risposta di Directflooring
Thank you so much Lindsay for taking the time to leave us a review, we really appreciate it!
Customer service not great from outlet…
Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?
1 marzo 2024
Risposta di Directflooring
Thank you for your review! We appreciate it so much! Thank you.
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