Directflooring Recensioni 

298
•
TrustScore 3.5 su 5

3,4

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Valutata 5 stelle su 5

Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Leggi di più

Valutata 1 stelle su 5

Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Leggi di più

Valutata 1 stelle su 5

I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Leggi di più

Valutata 5 stelle su 5

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Leggi di più

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Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

298 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,4

Tutte le recensioni

(298)

32 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

They lied…

I was told by the city centres shop that they had no stock and I had to drive 30 mins to another direct flooring, only to be told the city centre shop had 80 packs of flooring in stock and they were lying. I also put down the flooring which didn’t seem the best quality the click mechanism seemed flimsy and would break off.

16 agosto 2024
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Risposta di Directflooring

Thank you for your review, We are sincerely sorry to hear you have not had the best experience with our branches, I can assure you we will look into this! Thank you.

Valutata 1 stelle su 5

lack of communication

lack of communication, had to remove off a pallet and handball it myself.
Also try to cancel order when placed it... But no reply until received my order, which I had no email to say was coming or what time etc. I had to ring up to get update or see if order gone through?

15 agosto 2024
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Risposta di Directflooring

Thank you for your review, we do advise we offer a kerb side delivery as the courier will not enter your property, The invoice states the delivery date you will receive your order as a next day delivery service was selected, This was prioritised & dispatched as soon as we received it during operating hours, Thank you.

Valutata 5 stelle su 5

I ordered flooring from Direct Flooring…

I ordered flooring from Direct Flooring before I’d bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

30 giugno 2024
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Risposta di Directflooring

Thank you for your review! We appreciate this sincerely,

Valutata 5 stelle su 5

A satisfied customer.

Direct Flooring staff were most helpful and a pleasure to do business with.

10 agosto 2024
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Risposta di Directflooring

Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.

Valutata 1 stelle su 5

I’ve unfortunately given a one star…

I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

28 luglio 2024
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Risposta di Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, We do state we offer a kerb side delivery service, Sincere apologies for any inconvenience caused, Thank you

Valutata 1 stelle su 5

Badly packed and damaged

Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.

13 luglio 2024
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Risposta di Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Thank you!

Valutata 5 stelle su 5

Salesman was very helpful and had…

Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family

12 luglio 2024
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Risposta di Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valutata 5 stelle su 5

Sat on the couch

Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁

17 luglio 2024
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Risposta di Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valutata 1 stelle su 5

Items damaged on receipt and it’s…

Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.

8 luglio 2024
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Risposta di Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you

Valutata 5 stelle su 5

Laminate flooring

Excellent service and quality very helpful would recommend to friends and family

9 luglio 2024
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Risposta di Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valutata 5 stelle su 5

Really easy to order online and get an…

Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

30 giugno 2024
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Risposta di Directflooring

Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!

Valutata 1 stelle su 5

Communication is POOR once you e…

Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

5 luglio 2024
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Risposta di Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you.

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