Dinnerly AU Recensioni 

1341
TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love that Dinnerly takes the stress out of meal planning and grocery shopping. For a neurodivergent person like myself, I find it much easier than going to the grocery store to buy dinner ingredient... Leggi di più

Valutata 1 stelle su 5

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy). No response for 1 we... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Need to be a greater variety of meals, too many are based around noodles or pasta. Previously ( before add ons etc) more options were available ( even cakes etc). Serving sizes for 2 people are ina... Leggi di più

Dettagli dell'azienda

  1. Cibo, bevande e tabacco

Scritti dall'azienda

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(1341)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Recipes are good.

Recipes are good.
Sometimes vegetables could be fresher.
Every once in a while things missing from order....
Over all enjoying the experience of cooking and eating Dinnerly

2 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

I bought Dinnerly before Covid and it…

I bought Dinnerly before Covid and it was great. I have just come back to it and the quality is much lower than it used to be. The meals were bland and the quantity was reduced. Before Covid I would have rated 5 stars, now it's a 1.

18 dicembre 2023
Non scritta su invito
Logo di Dinnerly AU

Risposta di Dinnerly AU

Hi Debby, thanks for your feedback, and for taking the time to rate our service. We're so sorry that you feel our product has declined since the last time that you were with us, this is definitely not what we strive for. Rest assured that your feedback has been forwarded internally to our team to ensure that improvements are made. If there is anything that we can help with, don't hesitate to reach out to our customer care team via the usual channels. Kind regards.

Valutata 1 stelle su 5

Would not recommend Dinnerly to family and friends!!!

On multiple occasions, I received food that was near its end of life date, my boxes arrived broken and damaged, and somewhere along the way, multiple ice blocks had been broken in my boxes and spoiled some of the fresh goods. Very disappointing

3 dicembre 2023
Non scritta su invito
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Risposta di Dinnerly AU

Hi. I’m so sorry to hear that these deliveries were not up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

Valutata 4 stelle su 5

Would have given 5 stars if….

I love the menu variations and the simplicity.
However, it is a pity that you do not provide the recipe cards like other companies. This would make life a lot easier! I would also suggest the recipes with Chicken thigh to have option to select chicken breast instead. I’m happy to pay extra for this.

7 dicembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Value for money and little food waste

The range of meal options is large and varied which is great.
Easy to follow instructions with quick preparation and cooking time also ticks the boxes.
On the odd occasion, the quality of the fresh produce is subpar (so far I've only had an issue with tomatoes, everything else has been OK) but this has put me off picking meals with fresh tomato just in case.
I understand that dinnerly is one of the cheaper companies offering this service but a slight increase in the amount of vegetables in some meals would be great.
Overall, I'm happy with the product, it's value for money, actually gets me cooking and I have very little food waste

28 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Worst company to deal with

Worst company to deal with. They sent me meals that I didnt even choose. They charged my card without me even ordering anything. They need your card details before you can see any meals. I was just checking out meals and then they organised to charge me without me accepting any of this. They are a scam and the food was disgusting.

14 novembre 2023
Non scritta su invito
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Risposta di Dinnerly AU

Hi Popi! We're truly sorry for the experience you encountered with our service. Note that you can always check our recipes without signing up or providing any personal details by visiting dinnerly.com.au/menu. If there's anything we can still do to assist you, feel free to reach out to our customer care team at hi@dinnerly.com.au, via live chat, phone call or Facebook chat. All our best!

Valutata 4 stelle su 5

Impressive menu choices

The meal choices were impressive and I have expanded the types of things that we would normally eat. The quantities provided are good and there is always enough for us.

13 novembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Generally speaking we are happy with…

Generally speaking we are happy with the recipes and variety. However we find there is a lack of green vegetables, and the root veggies (mostly carrots) are terrible by the time we get to them, soft and bendy, after being refrigerated, and being used 2-3 days along from delivery. We value add our own green vegetables but feel that we shouldn't have to do this when we are paying for the meal already, it's additional cost.

10 novembre 2023
Non scritta su invito
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Risposta di Dinnerly AU

Hi Fiona! We are very sorry to hear about your experience with our service. This is far from the quality we strive to provide you and we would love to use your feedback for active improvements. Feel free to provide your comments to our customer care team at hi@dinnerly.com.au, via chat, phone call or Facebook chat. Thanks in advance!

Valutata 2 stelle su 5

Check carefully what is in the box

First box delivered: veggies went a bit downhill after two days. Second box: Delivered at neighbours house. Also I have to rush out at dinner prep time for pantry items. Third box: surprise when I started cooking and realised meat for one recipe was never included, off to the shops again. Cancels subscription, with one final delivery to come. Final delivery: two whole ordered items not included (luckily I checked and ticked all off to the order list and recipe card). They refunded those two items, $17. Relieved I checked carefully and didn’t just pack it away.

27 ottobre 2023
Non scritta su invito
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Risposta di Dinnerly AU

Hi Ilze-Marie, thanks for your feedback. I am sorry to learn about the dissatisfaction with our service. If there's anything we can do to help, please provide your comments to our customer care team at hi@dinnerly.com.au, or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com.au), or via phone (02-9056-7570). All the best.

Valutata 5 stelle su 5

Dinnerly

Great meals - more affordable than their rivals, tasty and nutritious, most of them are easy to prepare with minimal base ingredients needed.
Highly recommended. 👍

7 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

We love Dinnerly

Fabulous food delivered promptly.
Fresh crisp ready to cook

The recipes are AWESOME
look forward to future dining with Dinnerly

25 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

My account was on pause and they…

My account was on pause and they debited money out of my bank account with out my permission

17 settembre 2023
Non scritta su invito
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Risposta di Dinnerly AU

Hi Simon, thanks for your feedback. We're really sorry to hear about this. Please feel free to reach out to our team via hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

Valutata 5 stelle su 5

Fresh food, lots of options

Fresh food, lots of choice. Heaps of different recipes every week to choose from. I order 3 meals some weeks, 4-5 on others, it's super flexible. Can skip a week if we go away or anything.
Great app. I like having the recipes in the app instead of on cards. They don't give you all the little stuff like tomato paste, vinegar, etc that you usually have already. I prefer it that way, you don't get heaps of little packets of stuff and it keeps it cheaper.

3 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

If I could award this company zero…

If I could award this company zero stars, I would. Exactly 3 minutes after placing my order, I decided to unsubscribe and cancel, only to be informed I couldn't receive a refund as it had already gone into production - just three minutes later! I'm perplexed as to why customers are required to pay upfront without previewing the available meal options. If the meals aren't to your liking, you're left without an option to cancel or obtain a refund. This policy essentially traps customers into payment. I view this approach as misleading and bordering on fraudulent. I intend to report this to both my bank and fair trading. For transparency's sake, they should also clarify that, despite having an Australian contact address and phone number, they are based in Portugal.

1 settembre 2023
Non scritta su invito
Logo di Dinnerly AU

Risposta di Dinnerly AU

Hi Medeya, thank you for sharing your feedback with us. We sincerely apologize for any disappointment you've experienced with Dinnerly. We're committed to addressing your concerns. Regarding our recipes, you can easily explore our menu without the need to subscribe or provide any personal information. Simply visit www.dinnerly.com.au/menu (http://www.dinnerly.com.au/menu), which is a direct link accessible from the "View our menu" button located right next to our logo on our website. Regarding your subscription, we understand that customers are initially requested to make a payment when signing up. However, if a customer wishes to cancel their order and it's still within the procurement deadline, we kindly ask that they reach out to us since the refund must be processed manually. If you have any further questions or would like to share additional feedback, please feel free to contact our dedicated Customer Care team. You can reach them by phone at 02 9056 7570, through our chat support, or via social media. We value your input, and we're here to make your Dinnerly experience as enjoyable as possible.

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