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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My son ordered this case for his new phone, he designed it himself, ordered it himself, in fact did everything except pay! He's only 14 so it must have been an easy straightforward process. It arrived... Leggi di più

Valutata 5 stelle su 5

The ordering was easy and prices were very good. When the case arrived, the quality was much better than I expected for the price i paid, the printing on the case was fantastic,the photo looks really... Leggi di più

Valutata 5 stelle su 5

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

671 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 44% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(671)

163 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

SCAM DO NOT BUY!!!

Don't buy, it's a scam! After waiting ten days and the estimated arrival date having passed, I tried to contact their customer service and they always sent me the same link that took me back to Royal Mail saying that it had been shipped but without an address or information. Furthermore, they always responded robotically with the same sentences, they even asked me to provide them with Paypal details so they could better track it. After that, when I asked for a refund, they didn't respond and then blocked me from sending further messages to ask for assistance. I'm really disappointed because tomorrow would have been our wedding anniversary and we'll be leaving early in the morning and I was waiting for this as a gift because there was an important photo that I wanted to put in the phone case. Don't get scammed!

18 agosto 2025
Non scritta su invito
Logo di Design My Case

Risposta di Design My Case

Hello Sara,

We value all customer feedback, but it’s important that reviews remain accurate and fair. After reviewing your order, Royal Mail have confirmed that it was delivered on 16/08/2025.

Because you claimed the item had not arrived, we requested further details from you so that we could escalate this with Royal Mail directly. Unfortunately, no response was received. At no stage have we blocked communication — your chat with us remains open and awaiting your reply.

You requested an immediate refund, but as outlined in our policy, we cannot issue refunds until Royal Mail’s tracking details have been verified. This is standard procedure to ensure every case is handled correctly and fairly.

Referring to the situation as a “scam” is both misleading and unnecessarily dramatic. The facts are clear: your order was dispatched, marked as delivered, and we have been waiting for your cooperation to investigate further.

Should you wish to contact us, you are welcome to reach out to us at any time via email or our chat service.

Kind regards,
The DMC Team

Valutata 1 stelle su 5

Decent Case , Crap customer service, AVOID LIKE THE PLAGUE

Personalised case does fit phone well but does block contactless capability of phone (Pixel 8 Pro) also design on website shows full coverage but am left with a large black empty bar

Customer services none existent, as I don't think either of these issues are correct

Had to revert to old case to use contactless

UPDATE: RESPONSE SAYS TO CONTACT LIVE CHAT BUT NOONE EVER ANSWERS emails go days and weeks without response and all the offer is a discount on a product that doesn't or definitely didn't state it doesn't work with Contactless, AVOID LIKE THE PLAGUE

17 luglio 2025
Non scritta su invito
Logo di Design My Case

Risposta di Design My Case

Hi Chris

Thank you for your feedback. We’re glad to hear the case itself fits your phone well.

To clarify: our Impact Cases are listed in the product specifications as not compatible with Qi wireless charging or NFC/contactless functions due to the protective materials used.
We do also offer several other case types that are fully compatible as seen on the website

If the print area you received looks significantly different from what was shown, our team is more than happy to review this further — please reach out via live chat or our support email so we can assist you further.

Kind regards
The DMC team

Valutata 5 stelle su 5

It is an amazing phone case

It is an amazing phone case, I couldn't be happier with it, the quality and the printing is very good and I have a very personal phone case designed specifically for me.

The service was quick, professional and reliable.

21 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Samsung case

I’ve purchased custom case for Samsung phone and it was perfect fit and good quality. Arrived in good time,three days later. Highly recommend the company and they products.

17 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic!

So simple to design and order, then wait for it to arrive! High quality product and image reproduction superb

17 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Ordered a phone case last minute for…

Ordered a phone case last minute for father’s day! Delivery was fast and the product is amazing. I had a case made for my partner with our two dogs on as one had recently passed away and my partner was blown away by how amazing it was the photo was printed brilliantly really bright and clear! Will definatly use again

13 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Better than I expectee

Made exactly to how I wanted in fact even better and came really quickly. The quality is so good and customer service is brilliant. Thanks so much

7 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Gorgeous phone case

The phone case is brilliant. Very easy to upload a favourite photo on the website. When the phone case arrived, it looked exactly like it did on the order. Everyone asks where I got it from.

17 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

SEANY BOY

When ordering everything was so easy from picking the photo the colour ordering and it was a quick delivery I was delighted with the finishing product anyone looking for a personalised phone case or wallet this is definitely who you should order from it was done to a very high standard and the price was very reasonable .Design my case is the best I’ve ordered from deserve 5 star

3 luglio 2025
Non scritta su invito

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