My son ordered this case for his new phone, he designed it himself, ordered it himself, in fact did everything except pay! He's only 14 so it must have been an easy straightforward process. It arrived... Leggi di più
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The ordering was easy and prices were very good. When the case arrived, the quality was much better than I expected for the price i paid, the printing on the case was fantastic,the photo looks really... Leggi di più
Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Leggi di più
L'azienda ha risposto
AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.
Informazioni di contatto
Regno Unito
- info@designmycase.co.uk
- designmycase.co.uk
4,4
Eccellente
671 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Order has not arrived.
Order has not arrived.
Ordered a phone case as a gift a month ago and it has not arrived. Contacted customer service but radio silence and when they do respond, they are unable to give me an update on my order for tracking purposes.
17 luglio 2025
Non scritta su invito
Poor Quality
Poor quality. After about 10 months the iPhone case is literally falling apart. Contacted them but they only offer 180 days warranty.
Follow up service from them was poor.
16 luglio 2025
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Risposta di Design My Case
Hello Chris,
Sorry to hear about the issue with your case after 10 months. Our standard warranty is 180 days, and while we can’t apply it retroactively, we’re always happy to help where we can. Feel free to reach out to our team for further assistance.
Kind regards
DMC team
Superb customer service
I have to say Design My Case have a superb customer services, Thank You to Bethany. I will certainly be back in the future.
30 maggio 2025
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Terrible customer service
Recieved a case and the back starting peeling off instantly, was not going to mention anything as is only relatively cheap, so what do you expect. Worse thing is THEY sent ME a message after asking if I am happy with the case and to reply to them if any issues. So I thought this is an opportunity to tell them and I sent them pics. Then radio silence, no reply, sent multiple emails since, no reply. And I guarantee they will reply to this apologising and they will look into it so they do not look bad on review site. Terrible customer service, who just ignores messages from their customers, they clearly have received the multiple messages I have sent and just chosen to ignore
8 maggio 2025
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Risposta di Design My Case
Hello Harry,
Apologies that the experience didn’t meet expectations.
We appreciate all feedback, but in this case, it’s important to clarify that a replacement phone case was provided and the matter was addressed in good time.
Kind regards
DMC team
Lovely phone case…
Lovely and well-functional phone case with a favourite picture of mine on it. Very happy. Prompt and reasonable price.
28 febbraio 2025
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Phone Case Review
The product arrived extremely fast and is very good quality.
The design was also exactly what I asked for and the family member I bought it for loved it.
10 maggio 2025
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Very disappointed with their customer…
Very disappointed with their customer service.
I contacted initially 8th April when the case I ordered didn’t fit the phone (correct case ordered for the correct iPhone model). They replied on 11th April informing me someone would contact me soon. I had to chase again on 6th May as I have still had no contact from them.
Very poor experience and shocking customer service. It’s not often I would leave a review but I would struggle to recommend them to anyone.
Update: incorrect case sent by you. Not incorrect case ordered.
Correction; you failed to contact me. I had to reach out every time.
I didn’t bother to contact you after finally receiving a case and you failed to follow up.
1 star review will remain and your reply echos how bad this experience has been.
8 aprile 2025
Non scritta su invito
Risposta di Design My Case
Hello Aaron
We’re sorry to hear this was your experience. From looking at our records, the original issue was due to an incorrect model being ordered, however, we still arranged a replacement to help resolve the matter.
Our team responded and followed up on multiple occasions but received no further reply after the replacement was provided.
If anything is still unresolved, please don’t hesitate to reach out — we’re always happy to help.
Kind regards
DMC team
Great phone case
Great phone case, fits the phone well, photo on the case is a good replication of our uploaded photo, colours really good and picture clear. The case has been on daily use for a couple of months and there is no deterioration in the case or the photo. Really happy with the product. Delivery was good. Would use the service again.
20 febbraio 2025
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Lovely case and quick service!
4 aprile 2025
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Perfecto 👌🏻
Product was exactly as shown when ordering, good quality and look to it, 10/10
4 maggio 2025
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Great company for phone cases
I used Design My Case for my business card style case with all my details and a picture of my dog. I have update my logo and links and so bought a new case. The price is reasonable, the case looks great, and the delivery was pretty speedy! Thanks again!
17 aprile 2025
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Excellent company
Excellent company, fast and reliable. Also very friendly and attentive. Would absolutely order again
26 aprile 2025
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Easy to use design tool, great quality!
Easy to use design tool, my daughter used it to create a phone case(she thought it was just a fun activity/game), little did she know that I later ordered it for her surprise phone for her birthday. She loves it!
1 maggio 2025
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Phone case
The case is really robust as it has been tested a few times with my son dropping his phone 🤦🏼♂️ and on each occasion no damage what so all.
Thank you and we will be using you again in future.
1 maggio 2025
Non scritta su invito
Perfect
Perfect! The case was a gift for my son and I'd definitely use them again. The quality is fanatstic and durable.
30 marzo 2025
Non scritta su invito
Phone case recommendations
Wow!! Absolutely love my phone case!! It came and put it straight on my phone!! Fully recommend, I’ve got a shock proof one and wow does it protect my phone when dropping it. I’ve dropped it a lot and my case has protected it.
20 marzo 2025
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Absolutely fabulous mobile case arrived…
Absolutely fabulous mobile case arrived with my chosen picture. The printing came out brilliantly, the structure of the case was very robust and fit for purpose. I strongly recommend using this company and I will definitely use them again.
24 marzo 2025
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Very happy with phone case picture was…
Very happy with phone case picture was a memory of my lost dog . Quality of the photo very good quick turn around time , a1 service would recommend .
Very pleased indeed .
26 marzo 2025
Non scritta su invito
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