THIS IS A SCAM!!!! If I could give zero stars I would. I ordered two hoodies for their buy one get one free special TWO YEARS AGO and never received my items. I was patient at first because they state... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
*UPDATE* After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy... Leggi di più
L'azienda ha risposto
weird asl 😭, out here scamming ppl out of they money for horrid anime clothes , LIES about shipment and stays replying to people’s posts saying they already shipped it or refunded it when they know d... Leggi di più
i used to see this brand all over my insta till i gave in, i ordered 3 things in february thinking this was legit. it’s now april 6th & i haven’t received anything, the owner “Deekay” sent me a “ co... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The One & Only Demons Basement.
Informazioni di contatto
11202 Memorial Pkwy SW, 35803, Huntsville, Stati Uniti
- 2059087766
- dbasementco@gmail.com
- demonsbasement.com
1,6
Pessimo
190 recensioni
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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AVOID THESE SCAMMERS
UPDATE: demonsbasement replied to this review saying that it's only been 4 weeks not 2 months since my order, if i placed an order on March 29th is that not over 2 months ago? March 29th was not 4 weeks ago. hope that helps!! also telling me that they know I've been receiving email updates from them since I'm subcribed, i have not received one single email. not even in my spam email. you guys do really shady business and im done with you. just like everybody else should be
I placed an order over two months ago and have gotten zero updates since. they're legitimate scammers and they own multiple anime wear "businesses" like Kizumi Worldwide which also sucks with shipping and customer service. they don't give you your money back unless you berate them
28 marzo 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Kennedy,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered 4 weeks ago not 2 months ago and our policy states 2-8 weeks for all pre ordered items which you did indeed order. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Just glorified scammers
Absolutely awful place don’t waste your money. I’ve been arguing with them about mystery boxes I ordered in FEBRUARY. When I received a package it was HALF of what I ordered saying partially delivered and it was three crapily made plastic keychains I overpaid for. Then they have the audacity to tell me that the shipping is just delayed. The post office said they just reuse other people’s tracking numbers to make it look like they’re delivered, and then drag stuff out for 180 days to avoid chargebacks. Absolute madness.
5 giugno 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Kristen,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your order was "partially delivered" as you ordered an item that was pre order also along with the pre made item you ordered! You have been reassured of this in many weekly updates and a note was sent in your order and we marked on your receipt as well stating the "your order will be received in 2 parcels."
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Ordered Astro boy hoodie&sweater 2 years ago for my bday but never came
Ordered Astro boy sweater and hoodie for my birthday almost 2 years ago and still haven’t got it, my order was between #5000 and #6000, which was claimed to have fulfilled all orders below #6500. I received no confirmation or tracking emails, I emailed multiple times for a refund with no response. Even the response to some of the reviews on here are lies “lost or stuck in transit” or “all emails are responded to within 24-48 hours”. they’re words and responses are completely hollow. on instagram they’re deleting and limiting comments and trying to close the store to escape accountability.I no longer care about the products I just want my refund
16 agosto 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Edward,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Most of the Astro Boy Collection is sold out and we only have a few remaining items left in certain products.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
Blocked my girlfriends email after not giving a tracking number and not giving a refund
My girlfriend ordered a hello kitty mystery item from here, and after 2 months there has been no delivery and she never even received a tracking number. After reaching out to the company multiple times asking about the package and asking for a refund, they blocked her email. Do NOT order from this website it’s just an awful experience with terrible customer service and no guarantee of the actual ordered item.
6 aprile 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Guillermo,
Thank you for your support as each review is responded to according to what took part with your order. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
According to our system you were never blocked you replied to a no reply email which is stated in the update email to email dbasementco@gmail.com as important@demonsbasement.com is a no reply email and used just for updates. This review is completely false and I advise you all to email the email stated for you all to reach out to in bold print of that update email!
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
scam, brother
Dude, don’t let these guys fool you fr. They will probably respond to this, like they’ve responded to everyone else’s reviews, and have some retort that makes them look honest but I genuinely feel that I am being scammed. I’ve waited 6 months for my items, and just got an email that it’s “all lost in the mail” and they will “get it all figured out”. Mind you, they’ve been emailing me for months with the same copy & paste bullshit. I wish I could upload screenshots but… I thought the items were really cool, and have been very excited about receiving them. I keep looking up reviews on Reddit to see if it’s a legit company and everyone else seems to have the same problems. I have only seen one person online that actually received their belongings and I feel like it was probably just one of their people making a unboxing video. Don’t fall for the trap like I did. I spent almost $100 on items ~ oh and while you’re already waiting suuuuuch a long time on your items, they will send you what they think are witty text messages saying you’ll get free items for the next X amount of time (30 mins/ an hour), trying to get you to buy more items. Kicking you when you’re already down. It’s genuinely upsetting. I feel silly for thinking they could actually be legit
:,)
don’t be like me
4 dicembre 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Kaitlin,
Thank you for your support as each review is responded to according to what took part with your order. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Yes, looking at our system your order was delayed due to manufacturing and customs issues and was cancelled and refunded due to this and stated in a big weekly update on March 2, 2025. I have resent this refund confirmation to your email as well.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Scam
Update: After months of trying to get in contact with them I got them to cancel my order, but they did not refund me. So basically I wasted my money and I’m definitely not getting what I ordered. It’s funny it took me so long to get in contact with them but I write a bad review and I get a response within hours. Also all of their replies to reviews are lies. DO NOT BUY FROM THEM.
Original post:
I’ve emailed and tried to get in contact with this company multiple times and they never respond. I placed my order in January 20 24 and I still haven’t received it. I received frequent emails telling me that my order and many others are being worked on, but every email says the exact same thing and there’s never any movement. This website is a scam. I also saw them reply on another review that all orders have been fulfilled from a year and a half ago, but that’s not what it says in the emails that I’ve been getting. It says they’re still fulfilling orders from the time I ordered mine. All I really want is my money back. I don’t even want what I bought anymore.
21 giugno 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Julia,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
It’s been a whole year since I’ve…
It’s been a whole year since I’ve ordered my hoodie. I’ve emailed them so many times for a refund. Still no response. They sent the same updates and still haven’t shipped out any orders. Demon’s basement is a scam and they rip off do not support this business they don’t ship anything out and they don’t give you any refunds tried to comment under there post on instagram can’t do that eveh texted them on ig they don’t answer emailing them doesn't work I was in there discord chat they literally removed me from it for asking for a refund
…… update
They just replied under my post saying my item has been shipped out but that’s a lie nobody hasn’t reach out or answered my emails nothing has been shipped out and the reply’s are fake there just repeating the same thing to everyone trying to make it seem like they’ve did the right thing and shipped everything out but they haven’t these people are the biggest scammer they still have there website up and there still taking new orders but still haven’t fulfilled the orders from months ago even years it’s been one year since I’ve ordered an hoodie this is a mockery and I’ll never order form a small business again and my IG:beenthagoatt if anyone needs proof
11 agosto 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Been,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you, we appreciate your response and updates you have tracking for your order according to our system. Please contact us so we can contact USPS if you are having any trouble as all orders are insured up to $200 by USPS in case lost or stolen. Also, we have a email thread full of with you as I see you are upset because all sales are final on your order and we will need to contact USPS to investigate this and get the tracking fixed or have them reimburse you. This review is just simply not true according to our system but we do admire and appreciate your review and take it very seriously.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
HORRIBLE COMPANY AND SCAMMERS‼️‼️‼️‼️‼️ I…
HORRIBLE COMPANY AND SCAMMERS‼️‼️‼️‼️‼️ I ORDERED ALMOST A YEAR AGO AND I STILL HAVE NOT RECEIVED MY ORDER OR A REFUND ‼️‼️‼️‼️ STAY AWAY FROM THIS COMPANY ‼️‼️‼️‼️
IN RESPONSE TO YOUR REPLY! LIES LIES LIES LIES LIES LIES LIES LIES! I HAVE BEEN EMAILING YOU ABOUT MY ORDER AND YOU HAVE BEEN TELLING ME IT HASN'T BEEN MAILED YET AND IVE BEEN ASKING FOR A REFUND AND YOU KEPT GIVING ME THE RUN AROUND‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ I HAVE PROOF THAT YOU ARE LYING AND YOU WILL BE SHUT DOWN‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ YOU WILL REAP WHAT YOU SOW‼️‼️‼️‼️‼️‼️‼️‼️‼️
1 giugno 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Mel,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
We appreciate your response and updates you have tracking for your order according to our system. Please contact us so we can contact USPS if you are having any trouble as all orders are insured up to $200 by USPS in case lost or stolen. This review is just simply not true according to our system but we do admire and appreciate your review and take it very seriously.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
This brand is a complete SCAM
This brand is a complete SCAM. I ordered from almost 2 years ago never received product still to this day am getting “updates” but no response on a refund. DONT BUY
2 giugno 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Mark,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
If I could give it zero stars I would
If I could give it zero stars I would, ordered a hoodie last year. No communication on it or when it would ship, just generic emails saying they're working on everyone's and they won't give you any CS. They literally do this and stall so that the grace period for chargebacks goes by and you cant get your money back. Plenty of other streetwear companies are 100000000% better and have way better timelines and CS. Avoid this "company" as they are basically a scam storefront that must be desperate and broke to not deliver on 40$ garments that are just dropshipped from China anyway.
UPDATE: they JUST canceled the order after seeing this review so dont be fooled by the reply that there was some big update on their end, they just cancel orders when they see negative reviews in hopes we take them down to continue their scam. They claim there is been a refund issued but I doubt I will see the money. Will update again if refunded
2ND UPDATE:
STILL NO REFUND ISSUED, COMPANY IS FULL OF CRAP
3RD UPDATE:
A refund has still not been received despite saying they did. It might only be for 45 bucks but maybe a lawyer would be interested in this scam of a business. Thinking about taking it to one and shutting this place down for good.
4th UPDATE:
Still no refund, this business is full of crap, talked to a lawyer and let's just say this place is going to be very surprised very soon.
15 settembre 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Anthony,
Thank you for your review and support. According to our system your order was cancelled and refunded. This refund has been initiated and sent back to you due to the delay of your order which was explained in a big weekly update on January 1, 2025. If you have any questions or concerns please email us at dbasementco@gmail.com.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
I ordered 2 hoodies about a year ago…
I ordered 2 hoodies about a year ago and they still haven't shipped what i purchased. They keep giving excuses via email and wont respond to me when i ask for a refund.
1 luglio 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Boster,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
Absolutely the worst
Absolutely the worst. I bought 2 items. One was on sale for half the price. A mystery I thought I would receive a baggy but a small keychain worth $10, I could accept that. However, I ordered a jacket and months has passed and I still haven’t received it. They aren’t giving me the refund. They are a bunch of scam artists stealing people’s money. I wish someone could just shut this company down
31 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Evett,
Thank you for your support and review. We have emailed you a couple times now and you have came to us very disrespectfully in an email multiple times because you were upset about a mystery item you received which is a mystery for a reason. Some have received tees, jackets, or accessory pieces like you did and as stated in the description of the product. We apologize your upset about that and also apologize for the delay of your hoodie as well too. We have told you that your batch is awaiting customs clearance and once all bulk is cleared, shipped, and received by us for your batch it will be shipped ASAP!
Also, we have a long thread of emails and updates about your order I wish we could post of us notifying you weekly about your order. We will make sure you receive your hoodie and that you are notified ASAP once they come in.
Thank you for supporting and understanding. God bless.
Thanks.
I have waited over a year for my hoodie…
I have waited over a year for my hoodie to come in and it never did I have emailed them multiple times. Still nothing, I dont even want the hoodie anymore just my money.
4 giugno 2024
Non scritta su invito
Risposta di Demonsbasement
Hey Ethan,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
SCAMMERS HUGE SCAMMERS HORRIBLE DO NOT BUY
i ordered from them like 2ish years ago. i honestly gave up and dont even care anymore but this place is a HUGE scam. i constantly asked about my order and it was always the same thing from them, eventually i gave up and realized i was never gonna get my stuff LOL. its crazy because the owner is extremely active on discord and then gets upset when people bring up how their stuff has not shipped.
21 gennaio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Vivian,
Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at dbasementco@gmail.com and we will put in a case with USPS for you and have this order investigated.
Thank you for understanding and God bless. Please reach out to our email ASAP!
Thanks.
SCAMMERS
This shop is not even worth a star, I want my money back because how is it possible I made order at march 10 and it’s has been already 4 months since and I haven’t even received a UPS notification of the order, the only thing they do it’s make “updates” that just say the same trash all over again
27 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Yuliet,
Thank you for your support and review. All weekly updates are different for each batch. Tons of updates go out weekly and bulk that we are receiving weekly is being posted on Instagram as well as we are a licensed animation company. We do apologize for the inconvenience that you have stated about and all emails are responded to within 24 - 48 hours so please email us ASAP at dbasementco@gmail.com.
Thank you for understanding and God bless.
Thanks.
Quality of the clothing is great, however…
Quality of the clothing is great. Shipping and getting everything you ordered? Pretty rough. Shipping takes bare minimum two months if you’re lucky, and then I didn’t even receive my full order. I ordered a maka maka full zip up and have yet to receive it. I made this order nearly two years ago, it’s 2025. Amazing clothing, just one hell of a process to get it. Rooting for you guys.
30 aprile 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Devin,
Thank you for your support and review. We will be more than happy to help you by email which is dbasementco@gmail.com. Orders from that long ago have been shipped and fulfilled and if you're still having difficulties please email us ASAP! We do appreciate your understanding as well and apologize for this inconvenience.
God bless.
Thanks.
I never received my order and when I…
I never received my order and when I tried to contact I didn’t even get a response for 72 hours
25 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey EQ,
All emails have been responded to up until today. If you still are missing a reply we will be more than happy to help you. Make sure you're emailing the right email which is dbasementco@gmail.com please and thank you.
Thank you for understanding and God bless. We will be awaiting for your email.
Thanks.
*UPDATE*
*UPDATE*
After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy for growing impatient over an order that hasn’t been fulfilled in nearly a year. Still have not received a refund btw! Don’t do business with these clowns they just want your money.
22 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Khairi,
All your emails have been responded to and your refund request was fulfilled as asked according to our system and you received this refund about 3 - 4 weeks ago. Thank you for your support and understanding.
God bless.
Thanks.
Didnt even purchase anything, nonstop spam texts
I’ve been getting insane spam texts from this company for a year now. I’m glad i never finished purchasing their clothing because reviews online say it takes months to even get anything in the mail.
These spam texts are very intrusive
18 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey CV,
These are promotional text messages like all small and big businesses promote when they sales for their inventory. We're not spamming you but we apologize if you feel like we are. Please reply "STOP" in the message thread to be unsubscribed and you will no longer receive these messages as it states on the promotional texts.
If you have any further questions or concerns please email dbasementco@gmail.com.
Thank you and God bless.
actual scam, don't waste your time
i ordered in mid feburary and it's now mid may, no shipping update, no response to any email i've sent, and definitely no sign of the item i ordered. they post on their insta stories about sending out things but it doesn't seem real. they are also passive aggressive on their stories about people emailing them regarding their missing orders. legitimately a scam do not waste your money here.
15 maggio 2025
Non scritta su invito
Risposta di Demonsbasement
Hey Sam,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
We do apologize that you feel like we are passive aggressive because we reassure to all of our lovely supporters to email us for all order inquiries and question as that is something a business is supposed to do. Also, orders are being shipped weekly and we are also reposting everyone receiving their orders which can be found in our "customers" highlights and tagged posts. A scamming business is not reposting customers, does have tagged posts with supporters in their clothes, or let alone have been in business 5 years and licensed. We are here to help and you may contact us anytime if you haven't. Please make sure you are looking at weekly updates also being sent to your email as well.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
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