Logo di Dazuma
Visita il sito web

Dazuma Recensioni 554

•
TrustScore 4.5 su 5

4,4

Negozio di casalinghi
Scrivi una recensioneVisita il sito web
Scrivi una recensione

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Leggi di più

Valutata 5 stelle su 5

Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Leggi di più

Valutata 5 stelle su 5

During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!

Valutata 5 stelle su 5

Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Online store for Lighting

Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

554 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 3 stelle su 5

Terrible Quality

Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!

Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

24 marzo 2025
Non scritta su invito
Logo di Dazuma

Risposta di Dazuma

Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team

Valutata 4 stelle su 5

Good lights

Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.

I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

25 marzo 2025
Non scritta su invito
Logo di Dazuma

Risposta di Dazuma

Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion! ‌
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team

Valutata 5 stelle su 5

I thoroughly loved the fan

I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

11 marzo 2025
Non scritta su invito
Logo di Dazuma

Risposta di Dazuma

Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Valutata 5 stelle su 5

Amazing customer service

I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.

1 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Love the lights

Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz

8 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Not so great

Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

4 febbraio 2024
Non scritta su invito
Logo di Dazuma

Risposta di Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Valutata 5 stelle su 5

Only interaction thus far is the…

Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.

Thank you,

Terry

26 gennaio 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più