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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Used Daysoft for over 10 years with no issues, and I’ve worn contact lenses for 20+. Recently started having problems with the lenses and was basically told it was my fault and that I don’t know h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Daysoft for over 20 years. Have found them very comfortable and good value for money. My optician did said the fit isn't as good as with some other contact lenses but acknowledged that m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've NEVER EVER EVER had better contact lenses. Been using them since early 2000's . Never gone back to any other brand. I've got really allergic prone , dry eyes. It feels like absolute bliss while w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great Quality, Not Expensive Lenses & Company! Fabulous Great Quality Lenses That Aren't Just Dailies, If Hygiene Is In Place (Mandatory-Which I Know From Experience) Can Do For Couple Of Day's! As E... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di lenti a contatto

Scritti dall'azienda

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

1918 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Nearly 20 years and still happy

Just love daysoft. Been with them for as long as I've been wearing contacts. Various times over the years I've been tempted to try competitors, often two or three times the price. Always come back to daysoft for comfort, quality, service and price. Always deliver on time, safely and securely. The comfort for me isn't better anywhere else. Highly recommend, thanks Daysoft.

28 marzo 2025
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Risposta di Daysoft Contact Lenses

Dear Rob,
Thank you for your review.
It is very much appreciated.
Kind Regards, Claire, Customer Care

Valutata 1 stelle su 5

Delivered my order to the wrong address…

Delivered my order to the wrong address and will not not arrive for a critical date. Second order they have unsuccessfully delivered. Customer service team unhelpful and unapologetic.

24 marzo 2025
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Risposta di Daysoft Contact Lenses

Dear Eric
We have no record of an order in your name but please contact yourteam@daysoft.com with your order details so we can investigate.
Kind regards, Sandra, Customer care.

Valutata 1 stelle su 5

Daysoft deception

I've been a customer of daysoft lenses for 20+ years and that's not an exaggeration. I remember years ago, seeing the daysoft lenses website and reading about Ron Hamilton, the creator and founder of daysoft lenses and how he was bringing contact lenses to the masses at an affordable price so we were no longer getting ripped off by high street stores. I loved the fact that I could get my daily lenses at a reasonable cost, delivered to my door by a company, who I thought was not money hungry and genuinely cared about the eye health of it's customers.
Where do I go from here? I'm at a loss, I'm disappointed and disenchanted and honestly annoyed. It started with Brexit and all of a sudden, I was being charged 1/3 extra of the cost of the lenses for delivery because I lived in Ireland. I emailed daysoft but nothing could be done about the delivery costs. A few months later, daysoft EU was born and now I could get my lenses again from daysoft without paying the exorbitant delivery costs (because of Brexit, as I was told by daysoft). Happy Days I thought, Yippee!! Now I can finally afford my lenses again (God! Thank u, the weight off my mind, I'm on a tight budget and I couldn't afford the additional delivery costs )little did I know, I was being led into a false sense of security and now the delivery charges are back up so a monthly supply of daysoft lenses including delivery now costs me just under €30 and my contacts will take 7-10 days to arrive. I can get monthly contact lenses delivered to my door in 2 days and they'll cost less than what daysoft are charging so why would I bother? And what really annoys me and leaves me fuming is that when I google daysoft EU lenses, apparently they are available for about a fiver for 30 lenses (I have the screenshots if any of u r interested) but when u click into the website and add your address, the price of the lenses has magically doubled? So explain that one to me, Daysoft, I'd love to hear your explanation about why you are advertising your lenses on daysoft EU for €4.99 a month but once I put in my Irish address, somehow the price has more than doubled? I'll be more than happy to send you the screenshots of the €4.99 price on your EU website when you google daysoft lenses

22 marzo 2025
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Valutata 5 stelle su 5

The lenses are great and affordable

The lenses are great and affordable, have been using them for 4 years and the customer service is outstanding!
I had a delayed order -probably due to postal issues but I had no data at the time- and they immediately sent an express delivery pair of boxes to arrive in time for my trip.
Fantastic company!

12 marzo 2025
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Risposta di Daysoft Contact Lenses

Dear Angela,
Thank you for your review.
We much appreciated it.
Kind Regards, Elizabeth, Customer Care.

Valutata 5 stelle su 5

Been happily using Daysoft Silk for…

Been happily using Daysoft Silk for over 11 years now. Great price, great lenses and delivered direct to my door.

24 febbraio 2025
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Risposta di Daysoft Contact Lenses

Dear Richard,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Valutata 5 stelle su 5

They dont dry up in a few hours…

Honestly very happy with these daily contacts, they don't dry up on me in a few hours like other brands do and I got 2 months worth and were a bit cheaper to buy then my usual brand!!
Will be sticking with these, value for money , simple packaging, less waste , maybe a little fiddly to open but worth every penny.

5 marzo 2025
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Risposta di Daysoft Contact Lenses

Dear Susan,
Thank you for your review. We much appreciated it. You can review our pack opening video by copying and pasting the link below into your browser, and hopefully this will assist you. If you prefer you can contact us at yourteam@daysoft.com
http://daysoftvideos.com/
Kind Regards, Janice Customer Care.

Valutata 5 stelle su 5

Top lenses!

I first tried Daysoft lenses about 3 years ago after seeing an advert on the underground. I have used them ever since and have not been disappointed.
The lenses are comfortable and I can wear them all day.
I really cannot relate to some critical reviews here. In 3 years I have never experienced any problems with delivery, the lenses, the solution in which the lenses are held or the packaging.
In fact I applaud the packaging which is minimal and yet 100% effective, so less waste.
Summary: inexpensive but does the job well.

3 marzo 2025
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Risposta di Daysoft Contact Lenses

Dear Beck,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Valutata 2 stelle su 5

Price increase and charge for delivery.

Price increase and charge for delivery.
These were the best lenses 7-8years ago until they reduced the packaging and made the little plastic containers tiny. Some come out of the blister pack dry as there is a serious lack of saline in each tray now.
Bring back the old packaging and stop blaming it on reducing plastic when it's really reducing your own costs.

6 febbraio 2025
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Valutata 2 stelle su 5

Not what they were

Been using them for years. Absolutely have to change them at 10 - 12 hours maximum so need to take your specs if you’re going to be out late.
Fairly frequent incidents of lenses coming out of the carton damaged and more difficult than others to extract.
All this was acceptable given how inexpensive they were: cheap enough to bin a dodgy lens without worrying. Unfortunately the price has increased exponentially over the last two years and they non longer represent the same value for money. You can now buy lenses that are easier to extract and have a range of sizes and curve as well as power for not much more money.
Shop around.

16 febbraio 2025
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Risposta di Daysoft Contact Lenses

Dear John,
From the information you provide we cannot trace your Lot numbers. Please contact us directly at yourteam@daysoft.com, we are here to help.
Kind regards
Janice Customer Care

Valutata 5 stelle su 5

Very happy

Easy to order. Excellent value and minimal packaging.

15 febbraio 2025
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Risposta di Daysoft Contact Lenses

Dear Arzu,
Thank you for your Review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Valutata 5 stelle su 5

Been a long time user of daysoft…

Been a long time user of daysoft (probably 5+years). I used to order through my parents and recently moved and started to order for myself. Great lenses and cheap. On my first subscription order the postman delivered to the wrong address but I spoke with Elijah from customer service earlier today and they very quickly approved a replacement. Great service with prompt replies. I’ll probably change this if they don’t end up coming but knowing their track record, I have little doubt. Will continue ordering

10 febbraio 2025
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Risposta di Daysoft Contact Lenses

Hi, Thank you for your review.
We much appreciated it.
Kind Regards, Janice, Customer Care.

Valutata 5 stelle su 5

Good contact lenses for a fair price

Good contact lenses for a fair price. Been happy with them for 5 years.

7 febbraio 2025
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Risposta di Daysoft Contact Lenses

Dear Mama,
Thank you for your review.
Your comments are very much appreciated.
Kind Regards, Claire, Customer Care

Valutata 5 stelle su 5

Great service

Great service, prices and quick delivery. Website is easy to use and I like that the pods are compact.

30 gennaio 2025
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Risposta di Daysoft Contact Lenses

Dear James,
Thank you for your review.
We much appreciate it.
Kind Regards, Claire, Customer Care

Valutata 5 stelle su 5

This company is great

This company is great, quick and prompt delivery and a great price.

We have a repeat prescription that always arrives on time , very happy with our contact lenses

5 febbraio 2025
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Risposta di Daysoft Contact Lenses

Dear Taylor,
Thank you for your review.
We much appreciate it.
Kind Regards, Claire, Customer Care

Valutata 2 stelle su 5

Daysoft increasing the price and cherry on the cake, the shipping is no longer free?

l am a regular customer with Daysoft.
l got in touch with them to inform them that things are not improving:

Unfortunately l can see that the company is visibly increasing the price of the contact lens from £8.32 in May 2024 (Box 32 lenses), £8.64 a box in Oct 2024, £ 8.96 in January 2025. They are increasing the price and cherry on the cake, the shipping is no longer free, disappointingly it is £1.99. How could this be possible?

Hence time passes and Daysoft instead awarding fidelity customers, makes their customers spending more money, seriously?
Does this mean Daysoft is looking to lose regular customers?
Best wishes.

25 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Don't waste your money

Where do I start..... the container pot they come in is so small and fidlery it's hard to open and get them out. The lenses are so big hard to put in my eyes, by 4 hours they have to come out because my eyes and lenses are so dry wont be buying again worst contact lenses I have ever brought

5 gennaio 2025
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Risposta di Daysoft Contact Lenses

Every order is covered by our straightforward money-back promise. Please contact us direct, quoting your Order Reference Number.
We are here to help. Kind regards, Margaret. Customer care.

Valutata 5 stelle su 5

4-5 years of excellent service

I've been using Daysoft for the last 4-5 years now and I've never had a problem at all - the website is easy to navigate, use and remembers my prescription for quick reordering.

Recently, I had a couple of lenses which had dried up in the packaging and could not be used. I contacted Daysoft and had a reply within 24 hours and some replacement lenses out within 72 hours.

Keep up the good work, I'll continue to use and recommend to others.

13 gennaio 2025
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Logo di Daysoft Contact Lenses

Risposta di Daysoft Contact Lenses

Dear Shan,
Thank you for your Review, I will Let the Team know.
Kind Regards,
Janice, Customer Care.

Valutata 1 stelle su 5

Quality gone down the drain

Quality gone down the drain, price increased 40% in 3 months.

EDIT: DAYSOFT ATTEMPTED TO FLAG THIS REVIEW AND GET IT REMOVED BUT TRUSTPILOT DETERMINED IT WAS LEGITIMATE. SHAME ON YOU DAYSOFT FOR ATTEMPTING TO CENSOR YOUR OWN CUSTOMERS. NEVER USING YOU AGAIN.

16 gennaio 2025
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