I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Leggi di più
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How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Leggi di più
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Leggi di più
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
965 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
nothing solved
nothing solved. I keep receiving again and again the same message forwarding me to an article which solved nothing. Impossible to talk to a human. I did not manage to pay my bill. Horrible experience very frustating.
21 aprile 2026
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Risposta di Data Energy
Dear Bruno,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
To help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We have reviewed your interaction and can see that your live chat was picked up within 2 minutes of submitting your details to be connected to our Customer Care team. Our adviser began assisting you with making an international payment by providing the relevant bank details. When you indicated that you preferred to pay online, they followed up to guide you further, but we then stopped receiving responses. After checking in several times without a reply, the chat was closed after 15 minutes so the adviser could support other customers in the queue.
We understand your concern about not being able to resolve the issue during your live chat, however, this was not due to a lack of access to a member of our Customer Care team. They have since reached out again to assist further. We hope this follow-up helps clarify things and improves your experience going forward.
Kind regards,
Data Energy
They don't answer the telephone at all…
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time.
I gave up and started using the Live Chat function - painful to get past AI bots and actually talk to a real operator. However once I did - Taya did a great job and sorted things quickly. Very efficient.
It's just annoying when companies don't allow their staff to speak on the phone and action things quickly that way but will have plenty of them on computers to do the exact same thing.
No fault to Taya she was great - but I wasted 30 minutes of my time trying to get through to someone for a simple administrative issue that took minutes to flag and fix.
22 aprile 2026
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Risposta di Data Energy
Dear Chirag,
Thank you for taking the time to share your feedback.
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
In addition to the above, to help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We are pleased to hear that you are happy with the customer service Taya provided on your live chat. We were wondering if you could kindly amend the review rating to better reflect your customer service experience with Taya.
Kind regards,
Data Energy
Kind and professional
They acted on my request and went above and beyond to help me even though i discovered they no longer covered my property.
21 aprile 2026
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Risposta di Data Energy
Dear Marion,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was amazing and helpful in…
Sara was amazing and helpful in explaining everything.
14 aprile 2026
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Risposta di Data Energy
Dear Tricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
20 aprile 2026
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Risposta di Data Energy
Dear Jana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
16 aprile 2026
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Risposta di Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
17 aprile 2026
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Risposta di Data Energy
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick to respond
16 aprile 2026
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Risposta di Data Energy
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided me…
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
16 aprile 2026
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Risposta di Data Energy
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
14 aprile 2026
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Risposta di Data Energy
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
16 aprile 2026
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Risposta di Data Energy
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on a…
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
15 aprile 2026
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Risposta di Data Energy
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
15 aprile 2026
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Risposta di Data Energy
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
15 aprile 2026
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Risposta di Data Energy
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
15 aprile 2026
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Risposta di Data Energy
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
I'd like to give a big thanks to Sara…
I'd like to give a big thanks to Sara and the customer service team at Data Energy. They were super helpful and resolved my issue quickly. Thanks for great service, Sara
13 aprile 2026
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Risposta di Data Energy
Dear H,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
THE DID NOT ADRESS THE ISSUE AT HAND
THE DID NOT ADRESS THE ISSUE AT HAND. TO MAKE MATTER WORSE, THEY HANDLED IT IN A VERY LONG TIME.
9 aprile 2026
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Risposta di Data Energy
Dear Carl-Mikael,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We have reviewed our records and can see that your live chat was missed due to a technical issue, which has now been resolved. We sincerely apologise for the inconvenience this has caused.
Following this, our team reached out to you via email and asked that you get back in touch should you still require assistance.
We understand that you do still need support, and our Customer Care team has reached out again this morning to pick this up and assist you further.
We hope your query can be resolved as soon as possible and that your experience with us improves from here.
Kind regards,
Data Energy
Great conversation with Taya
Great conversation with Taya. Pleasant and helpful overall via phone call and email to address my issues.
The only issue was the waiting time. But I appreciate the callback option
9 aprile 2026
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Risposta di Data Energy
Dear Joshua,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerase -- was clear and concise in…
Cerase -- was clear and concise in dealing with my query.
2 aprile 2026
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Risposta di Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The customer care department (I spoke…
The customer care department (I spoke to Gemma) are very understanding,polite and extremely helpful, my problem was dealt with very efficiently and was sorted without any trouble
31 marzo 2026
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Risposta di Data Energy
Dear Annette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
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