I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Leggi di più
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How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Leggi di più
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Leggi di più
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
965 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sara was lovely and helpful and was…
Sara was lovely and helpful and was really quick. Great customer service!
11 giugno 2026
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Risposta di Data Energy
Dear Alisha,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
I called in as I was confused about my…
I called in as I was confused about my account and what I could see in terms of my usage and invoices. Cerease was so calm, kind and knowledgeable and explained everything so clearly that all my confusion and questions were answered in a few minutes. It was honestly such a lovely conversation that could have easily been a stressful one. She is a credit to your team!
10 giugno 2026
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Risposta di Data Energy
Dear Miss Yasmin,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Sara was very helpful although it took…
Sara was very helpful although it took a long time to find my details.
4 giugno 2026
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Risposta di Data Energy
Dear Jeanette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Gemma was exceptionally helpful
Gemma was exceptionally helpful, supportive, and professional throughout. We have now exchanged and are due to complete on 12 June, which is also our moving date. We have been reassured by Gemma that our account will be finalised at completion and that no further action is required from us. We will receive the closing email and final bill on 15 June. Thank you so much for Gemma's kindness, professionalism and support.
3 giugno 2026
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Risposta di Data Energy
Dear Paul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
I had an issue with my billing and then an encounter with costumer service
I had an encounter with customer service after my energy bill was messed up by internal changes in the accounts at data energy.
I spoke to Cerease. She was great. Solved the issue in 10 minutes.
I was not impressed that my account codings were changed and that ended up in payments being messed up.
But customer service by Cerease was great. Thank you.
2 giugno 2026
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Risposta di Data Energy
Dear Dimitris,
Thank you for taking the time to leave us a 4-star review. We really appreciate your feedback.
We're delighted to hear that Cerease was able to resolve the issue quickly and provide a positive customer service experience. We've shared your kind comments with her and the wider team.
We're sorry for the confusion caused by the recent changes to your account structure. While these changes were introduced to provide greater clarity around billing and payments, we appreciate your feedback regarding the communication provided and understand how this may have contributed to the issue you experienced.
Thank you again for sharing your experience with us.
Kind regards,
Data Energy
Cerease was very helpful.
1 giugno 2026
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Risposta di Data Energy
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Great support
Great support! Every question I had was answered clearly and professionally.
1 giugno 2026
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Risposta di Data Energy
Dear Ibrahim,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Good customer service
I had some confusion regarding my bill so I phoned customer service and spoke to Cerease. She was very helpful, explained everything and helped me make the payment.
Even to reach through on the phone, it was only a short wait in the queue.
A good customer service experience.
1 giugno 2026
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Risposta di Data Energy
Dear Abdullah,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Taya was absolutely amazing and was so…
Taya was absolutely amazing and was so patient and helpful.
1 giugno 2026
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Risposta di Data Energy
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Gemma consistently resolves all…
Gemma consistently resolves all inquiries and questions quickly.Thank you
25 maggio 2026
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Risposta di Data Energy
Dear Dovile,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
good service
26 maggio 2026
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Risposta di Data Energy
Dear Yan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Spoked with Cerease about my billing…
Spoked with Cerease about my billing and really happy with the result.
Just now received email with the billing.
She was really helpful and efficient.
I really hope every phone call always finish with such a great response.
Well done and keep a great work.
22 maggio 2026
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Risposta di Data Energy
Dear Agnieszka,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Stay away from this service if possible
I would never recommend having data energy as your supplier. They are non-transparent in their bills, and payments made towards which periods are super confusing.
If possible, cut ties from this business, highly gray in their payments made towards invoices, you might think you have made payments towards a specific period but they generate additional payments for the same period or do not have proper tranparency.
20 maggio 2026
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Risposta di Data Energy
Dear Mohak,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes agreed upon with our client.
Our client instructed us that the accounts were to be set up under the landlor's name. Under this setup, the landlord remains the primary account holder and ultimately liable for charges relating to the property. As such, invoices were issued under the landlord’s account, with your name included as a care of reference during your tenancy.
Payments made towards the account are automatically allocated against the oldest outstanding balances first. This process works as intended when invoices are settled within the requested timeframes. However, where balances remain outstanding, later payments may be applied towards earlier charges and fees on the account before newer invoices are cleared.
Looking through the account history, we can see that reminders were issued regarding outstanding balances, however we did not receive any contact requesting clarification on how the balance or payment allocations worked at the time.
That said, we have since completed a detailed review of the account and reallocated part of the earlier payments to better reflect your tenancy period and associated charges.
We also appreciate that shared landlord and tenant account structures can sometimes cause confusion, which is why we are currently rolling out an updated account setup designed to provide clearer separation between landlord and tenant billing responsibilities moving forward.
We can see that the live chat you had with our Customer Care team ended due to not receiving further responses from you, however, we can assure you that a member of our Customer Care team will be back in touch with you shortly with further clarification.
Kind regards,
Data Energy
I overpaid by mistake and Ebony…
I overpaid by mistake and Ebony contacted me with my options and the problem was solved in a timely manner
20 maggio 2026
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Risposta di Data Energy
Dear D,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Ebony and the team!
Kind regards,
Data Energy
Gemma, perfect 👌
Gemma
Number 1, perfect, quick, precise
Thx again 😊
22 maggio 2026
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Risposta di Data Energy
Dear Nicolo,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease - Data Energy
I received fantastic service from Cerease at Data Energy. She was incredibly helpful, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend her.
20 maggio 2026
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Risposta di Data Energy
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Risposta di Data Energy
Dear Kateryna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya helped me out today and honestly…
Taya helped me out today and honestly made the whole process very smooth and easy completing the tasks I needed to do today. Excellent customer service.
20 maggio 2026
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Risposta di Data Energy
Dear Sebastian,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good online help
I should have been sent a bill, but for some reason (still working out why) it didn't happen. Got onto their system and had some queries. Taya helped on the live chat and was very clear and helpful. Feel confident they would be able to sort out any further queries.
20 maggio 2026
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Risposta di Data Energy
Dear Mary,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our customer care services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was very prompt and helpful in…
Taya was very prompt and helpful in getting back to me- and she resolved my issue.
Thank you.
Tim
15 maggio 2026
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Risposta di Data Energy
Dear Tim,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
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