I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Leggi di più
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How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Leggi di più
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Leggi di più
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Leggi di più
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
965 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Unable to speak via phone therefore…
Unable to speak via phone therefore forced to use chat
16 marzo 2026
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Risposta di Data Energy
Dear Stephen,
Thank you for taking the time to leave us a review.
We’re sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
Upon reviewing our records we can see that the livechat was picked up by our team in less than a minute of this being passed on to an operator and that the matter was fully resolved within less than 40min. We were wondering if you could amend your review to reflect as well the customer service you received from the team member that assisted you with your live chat today.
Kind regards,
Data Energy
Really poor customer service as always…
Really poor customer service as always with Data Energy, difficult to get phone calls answered so email is the only way to get a slow reply. Our whole block of apartments (200) hate that this company runs all our hot water and heating bills, but sadly its not upto the owners to change them!!
Ps as you can see from their reply they didn't answer my call for 15 mins and I had to email them . Yet sadly they say their time delay is acceptable at 5-7 days great service !!
6 marzo 2026
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Risposta di Data Energy
Dear D,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Please note we are third-party metering and billing agent appointed by the managing agents of your building, acting on behalf of the utility supplier (typically the building owner/freeholder). We are required to conduct metering and billing services to the development as per the processes established with our client - any deviation from this would be a breach of our contractual obligations.
We’re sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
We’ve reviewed your account and can see that your query related to a change of tenancy.
As mentioned on our phone line recording, tenancy changes need to be submitted using the relevant online form. Our Customer Care Team also explained this process during your recent call with us. Once the form was submitted, our team updated your account and confirmed the changes within five working days.
We understand you may have hoped for an even faster update. While we always aim to respond as quickly as possible, the current volume of queries means our response times are generally around 5–7 working days. In this instance, the account update and a response to your ticket was completed within that timeframe.
Kind regards,
Data Energy
RMGHEA01
I recently moved into this property and honestly I had never heard of a company like Data Energy before. Normally in the UK you simply pay gas and electricity to a standard regulated energy supplier. What this company is doing feels extremely unfair and questionable.
If you ever see that a property requires Data Energy, my honest advice is avoid it and run away.
First of all, I barely use heating or air conditioning, and I was abroad for two months (December and January), yet they still charge me around £30 every month in admin and standing charges for a single room with zero consumption. Charging tenants fixed fees with no real usage raises serious questions.
Under the UK Consumer Rights Act 2015, companies must ensure their charges are fair, transparent, and proportionate. Charging excessive “administration” fees while providing almost no service does not feel reasonable or fair to tenants.
Customer service is also extremely poor.
They provide a phone number that nobody ever answers, and their email responses take ages. This is unacceptable for a company handling essential household utilities.
Another very concerning practice is that they send billing reminders not only to the tenant but also directly to the landlord or property owner. I have never seen any legitimate energy supplier do this. It feels like they are trying to pressure tenants into paying immediately by involving the landlord, which is completely inappropriate.
Under Ofgem consumer standards and fair billing practices, energy companies should treat customers fairly and provide reasonable time to resolve bills, not pressure tenants with constant reminders.
I have been in the property for only three months. I already made a £100 payment last month, yet a week later they sent a reminder claiming the bill had not been paid.
It gets worse.
They sent a first reminder on 6 March, and then another reminder on 13 March for a £30 bill. Sending multiple reminders within days for such a small amount shows how aggressive their billing system is.
They also threaten a £50 late payment fee, which is completely disproportionate. Most normal energy providers charge £10–£20 at most, and often only after a long delay. Excessive penalties like this may also fall under unfair contract terms under the Consumer Rights Act 2015.
Another strange thing is that tenants cannot opt out of this company, which removes any freedom to choose a supplier. In the UK, consumers normally have the right to choose their energy provider, so being forced into one system is extremely concerning.
I have also spoken with several other residents in the building, and they all expressed the same frustration and dissatisfaction with this company.
Overall, this company operates in a way that feels predatory, aggressive, and extremely unfair to tenants. Their billing practices, lack of customer service, and pressure tactics raise serious concerns about whether they respect UK consumer protection laws.
My advice to anyone renting in the UK: if a property uses Data Energy, DO NOT SIGN the contract! THEY ARE A SCAM
12 marzo 2026
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Risposta di Data Energy
Dear Sky,
Thank you for taking the time to share your feedback.
We believe it is important to clarify how the billing arrangement at this development operates so that readers have an accurate understanding of the situation.
Firstly, properties at this development are not supplied by individual domestic gas connections where residents can choose their own provider. Instead, the building is connected to a communal Heat Network which generates and distributes heat energy to provide heating and hot water to the properties.
Because the building operates on a communal system, billing does not function in the same way as traditional domestic gas supply. The heat supplier is the party that owns the communal Heat Network, typically the freeholder or building owner.
The building owner has appointed managing agents to manage the development on their behalf, and we have been appointed through them to provide metering and billing services. As a third-party billing agent, we administer billing in accordance with our client’s instructions. They determine how billing is structured, the tariff applied, how accounts are set up and the credit control process.
Under these instructions, the property owner is recorded as the account holder as they remain ultimately responsible for the property. Billing and reminder correspondence must therefore always be issued to the landlord. Tenant details can only be added where the landlord or their letting agent requests this. When requested, billing may be split according to tenancy dates and correspondence can also be sent to the occupier.
With regard to billing reminders, invoices are expected to be settled within the 14-day payment period shown on the bill. If a balance remains unpaid once overdue, a first reminder is issued, followed by a second seven days later if the balance remains outstanding. The correspondence explains that a £48 late payment fee may be applied if payment is not received within 21 days of the first reminder and within 14 days of the second reminder. This process forms part of the agreed credit control procedure with our client and is applied consistently across accounts. Where balances are difficult to settle in one payment, customers may contact our team to request a payment plan.
Regarding the tariff, fixed charges relating to the operation of the communal Heat Network and the metering and billing services provided to the development can be recharged to residents. These costs are shared across the properties connected to the system and are reflected on invoices as a fixed daily charge (pence per day), which applies regardless of individual heat consumption. The tariff itself is approved by the heat supplier through the managing agents.
For clarity regarding our support channels, our Customer Care Team is available Monday to Friday between 09:00 and 16:00 via phone and live chat. Customers can also contact us by submitting a ticket through our support system, with responses currently provided within 5–7 working days due to enquiry volumes.
Finally, we would like to address previous communication with you. When you first contacted our team via live chat, the interaction unfortunately included repeated abusive and offensive language directed towards staff before they had the opportunity to assist you. Our team asked that the conversation remain respectful; however, as the language continued, the chat was ended in line with our zero-tolerance policy towards abuse directed at staff.
Following this interaction, your letting agent was informed that we would no longer engage directly with you. This decision was taken to protect our team, who are entitled to work in a respectful environment. As a result, matters relating to the landlord’s account must be addressed through the landlord or letting agent, who can liaise with us on the account holder’s behalf - this is the case unless a more respectful approach is adopted when contacting our team.
Kind regards,
Data Energy
Excellent customer service
I am new to the UK and still don’t know much about bills, Taya was so patient and helpful, she was explaining everything in detail and making sure I understood everything.
I really appreciate her service was outstanding.
13 marzo 2026
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Risposta di Data Energy
Dear Rasees,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Teams always love and I believe this…
Teams always love and I believe this wil
Be my second review for Chloe lovely as always
12 marzo 2026
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Risposta di Data Energy
Dear Mo,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Thank you for your help Sara
Thank you for your help Sara. You were very quick to respond to my queries. You explained everything very clearly and was very knowledgeable. Great Customer Care.
10 marzo 2026
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Risposta di Data Energy
Dear Fatima,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Really lovely staff
I moved to the new apartment and felt very confusing about my bills, as they were mixed with the previous tenants'. So I asked for help three times in the chat box. Taya was really, really helpful, patient and kind compared to another agent. Finally solved my problems. Thanks to her!!
11 marzo 2026
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Risposta di Data Energy
Dear Joca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick and helpful
11 marzo 2026
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Risposta di Data Energy
Dear Hazel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Taya is absolutely AMAZING
Taya is absolutely AMAZING, super fast and helpful.
Strongly recommend her services.
10 marzo 2026
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Risposta di Data Energy
Dear Anca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
it was easy and not a long wait to get…
it was easy and not a long wait to get my query sorted
10 marzo 2026
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Risposta di Data Energy
Dear Juhi,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
My problem was solved very quickly!
4 marzo 2026
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Risposta di Data Energy
Dear Galyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great support from Taya
Great assistance from Taya on my query on an old bill.
6 marzo 2026
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Risposta di Data Energy
Dear Kashvir,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Great customer service team.
5 marzo 2026
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Risposta di Data Energy
Dear Ben,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Risposta di Data Energy
Dear Tanya,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Risposta di Data Energy
Dear Wah,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Avoid this company at all costs – shocking customer service and deliberately obstructive
I raised a clear ticket #49251 about billing error on 29 December 2025. Over two months later, after four useless advisors and multiple escalations, they finally admitted a £16.09 overcharge and applied a credit.
But instead of fixing it, they closed the account while money was still owed, locked me out of the portal, and refused to provide any payment details despite my repeated requests. They forced me into a position where paying the original invoices would have meant overpaying by £16.09.
My formal complaint (ref: CON-2747178009) was logged a week ago after multiple requests.
Today – 2 March 2026 – I only finally received the bank account number and sort code because an automated “overdue” bill landed in my inbox. That’s the first and only time they gave me a way to pay.
This isn’t poor service. It’s deliberate obstruction. Their charges are also extortionate – we were forced to use them by the landlord and would never choose them voluntarily.
I have now paid the correct amount, but only after an absolute nightmare. Do yourself a favour and stay far away from this shower of incompetents.
Worst energy provider I have ever dealt with.
2 marzo 2026
Non scritta su invito
Risposta di Data Energy
Dear Bahareh,
Thank you for your further feedback.
The £16.09 credit was not applied as a result of repeated tickets or escalation. It formed part of a wider tariff correction after updated supplier information was provided to us. Once this information became available, we recalculated the applicable rates and applied the necessary credits to all affected accounts. The original tariff had been calculated using the information supplied to us at the time and approved in line with standard process, rendering our customer care team advice as accurate as it could have been when you first queried this.
When an account is updated with a resident's move out, the respective online portal access automatically ends. However, payment information remains available on all invoices, we've kept customers updated regarding their development's tariff and credits, and our team provided both account statements and written confirmation of the adjusted balance payable on several occasions given the invoices outstanding and the applicable credit. At no point were payment details withheld.
The recent correspondence you refer to is not a newly issued bill but rather a reminder letter triggered by the balance outstanding, as advised by our customer care team, becoming overdue.
For clarity, Data Energy is not an energy supplier. We act as the appointed metering and billing agent for the development, and one of our many roles is to calculate tariffs based on the supplier information provided to us and apply them should they be approved by our client.
We appreciate that the process may have felt frustrating. However, we cannot agree that there was deliberate obstruction when payment information has always been available and balance information was provided throughout via your present ticket.
We’re pleased that the balance has now been settled. Your case remains with our Escalations Specialist, who will be in contact with you directly to discuss the matter further and bring this matter to a conclusion by 10/03/2026.
Kind regards,
Data Energy
Thank you Taya for her help
Thank you Taya for her help. She is helpful and nice.
2 marzo 2026
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Risposta di Data Energy
Dear Cathy,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good customer service from Data Energy
I'd like to credit Taya for her help in resolving an issue. She was clear and very useful. Thanks!
26 febbraio 2026
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Risposta di Data Energy
Dear Adam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Hello
Hello. I want to thank Djamel for the work he did to help me clarify a situation. He is very good at what he does.
25 febbraio 2026
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Risposta di Data Energy
Dear Ionut,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Djamel and the team!
Kind regards,
Data Energy
Great customer service
Cerease was very helpful, great customer experience
24 febbraio 2026
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Risposta di Data Energy
Dear Aleksandra,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
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