I ordered several items, including a cot and mattress, on 23rd June. The automated response email said I would receive a further message to arrange delivery within 14 days. I hadn't heard anything a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The foam doesn’t fit the cover , all of it is far too big including the ball pit - small soft play and ball pit ordered. 3 hours down only 2 items able to put the covers on and ball pit will not fit.... Leggi di più
I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... Leggi di più
L'azienda ha risposto
The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Informazioni di contatto
2 Brindley Road, M16 9HQ, Manchester, Regno Unito
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 39% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant delivery service they said…
Brilliant delivery service they said one to 4 days and it was delivered thank you 👍🏻👍🏻
Received mattress last week for my 2…
Received mattress last week for my 2 year old child. I noticed last night when putting him to bed that the mattress already has a dip where he has slept. I would not expect this after 1 week of use and complaints of a sore back.
Only received part of the order even…
Only received part of the order even though delivery note says otherwise. Hopefully customer support respond soon!
You are sending me a review when you…
You are sending me a review when you have not even delivered my goods or responded to the e mail I sent you asking where they are . Poor customer services !!!
Great price ,Great service and…
Great price ,Great service and delivery.Excellent product well made and sturdy for my first grandchild who is starting to eat solid foods and is sitting up. Loves his chair and he can use it to sit in a lower position to play with his toys or be read a story.
The mattress appears comfortable and…
The mattress appears comfortable and fits the crib which is an heirloom.
Yeahh its amazing mattres!
Tutti Bambini Cozee replacement
I bought this mattress to replace the original mattress on a second hand tutti bambini cozee bedside crib we bought. The mattress fits the crib perfectly and is lovely and soft and feels great quality. Very pleased with our purchase.
Excellent customer service
CuddleCo were brilliant. I am so happy with the bamboo mattress I bought for baby’s cot. I had an issue with the delivery, which I imagine was more the fault of the courier than CuddleCo themselves, but they sorted this out without delay :) would definitely order from this company again.
Fast delivery and product exactly as…
Fast delivery and product exactly as advertised, plus cheaper than other sites. Definitely recommend.
Returns cost!
Recently brought a cot bed mattress, the delivery was fast and efficient, however the mattress itself is a thin as a sheet of paper and not suitable for a child.
The website does not indicate the depth of the mattresses.
I contacted the company via email who informed me that I would be responsible for the cost of return - this amounted to half the price of the initial mattress cost!
I then telephoned to discuss other options, but there were none..
I would suggest considering the returns policy before purchasing from this company.
I have used the doona and thought it…
I have used the doona and thought it was the best invention ever. I didn’t even bother with a regular pram. Now I am pregnant again I am looking forward to using it again. It’s easy/lightweight and stress free, perfect also for travelling or if you are in need of a taxi back home. I would recommend this to anyone. 🙌🙌🙌
Great service from CuddleCo
Great service from CuddleCo, fast delivery and amazing products. Will be ordering again!
Such an easy simple shopping…
Such an easy simple shopping experience. Great customer service and my items arrived within days of ordering. Super happy- will definitely order again. 10/10
Amazing service from CuddleCo
Amazing service from CuddleCo. I have ordered several products, including the Doona Liki-Trike and the Doona Infant Car Seat. Both products are amazing and have made life so much easier travelling with a little one. The orders were dispatched and received super quickly, and the website is extremely user-friendly. I will definitely be shopping there again!
Great experience ordering from…
Great experience ordering from CuddleCo, super easy site to shop! order was despatched so quickly and I received it a couple of days later. Definitely would use again.
No response from them after buying a…
No response from them after buying a doona trike s5. Messaged in couple of hours after receiving the product. No response. Messaged them back after a few weeks, they set up a video call to show some changes in the trike’s settings (supposed to be something that is not in the information booklet or information on the box), they didn’t turn up for the call while I was waiting and simply said they missed it. Trying to contact them again but no response at all. All my efforts trying to contact are being dead end. Could someone let me know where I can raise this as a complaint? I am trying to get file a case with ombudsman and other services who can help too.
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