I ordered several items, including a cot and mattress, on 23rd June. The automated response email said I would receive a further message to arrange delivery within 14 days. I hadn't heard anything a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The foam doesn’t fit the cover , all of it is far too big including the ball pit - small soft play and ball pit ordered. 3 hours down only 2 items able to put the covers on and ball pit will not fit.... Leggi di più
I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... Leggi di più
L'azienda ha risposto
The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Informazioni di contatto
2 Brindley Road, M16 9HQ, Manchester, Regno Unito
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 39% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hire a delivery service that offers…
Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.
Order with caution. Expensive postage
Order with caution. You pay for them to post the item to you AND you also pay if you want to return it. I ordered a £15 item and because its not right, have wasted approx £8. And because they don't partner with a delivery company, you are left footing even more money to track the parcel, or paying less and hoping it arrives. Quick response on customer service, although annoying that you have to email them to request a return!
Cot mattress “too big” to be delivered - not arrived
Cot mattresses are sent via a courier who consider them “too big” to deliver. Over a week later the mattress hasn’t arrived and I’ve had to cancel the order and shop elsewhere.
Love!
Absolutely love the Luna Nursery Furniture set and we are soo glad we got it, it’s such good value for money with the quality and the pictures really do not do it justice! We were missing a box from our delivery but this was resolved very quickly :)
Comfortable and Light
Mattress arrived on time in good condition. It fits well into our existing cot which is an added bonus as the cot is a family heirloom and constructed with imperial measurements.
I would certainly recommend this item to everyone.
Very sturdy, good quality
We purchased a three piece furniture set plus shelf, mattress & changing mat from cuddle. Although we didn’t receive our changing mat with our order, once I emailed Cuddle they were quick to rectify the mistake.
Our furniture was delivered promptly with two very nice gentlemen who put it in the room of our choice.
The furniture itself was fairly easy to build and very sturdy & of good quality.
I would certainly use cuddle again.
Beautiful furniture once built
Beautiful furniture once built!
Excellent customer service and delivery
I found this company online and saw the…
I found this company online and saw the good reviews. An I can see why the customer service team for booking your delivery time we lovely and friendly an it so helpful that they book days that’s work for you to drop orders off. The drivers where great a put all furniture in the room for me. Unfortunately I am yet to put up the furniture but hoping the goodness continues! Will do another review when ensembled .
Nice wardrobe but…
The wardrobe is nice and it looks lovely in my daughter’s room. Unfortunately the brand should change the delivery company… first delivery the box arrived broken and the internal pieces too..
Second delivery ok but the box outside was full of foot steps marks!!! Someone walked several times on top of it!!! Thanks god this time the pieces weren’t broken…
Very good definitely use again
Mixed feelings
Two orders from cuddle co, both with items missing when delivered.
The furniture (Luna) is ok value for money, but two of the screws are broken so can’t put it together. And only one box of two arrived for the dresser/changer. Annoying as they called to say they had all the items and arrange a specific delivery time (taken time off work), and then it didn’t even all arrive.
I contact CuddleCo a few days ago as a mattress was missing from a previous order and they did send another with arrived very quickly. The mattress are lovely and good value for money.
Great service and product
I ordered a stand for moses basket. the stand was very good value for money and was delivered much quicker than the 4-5 days promised. The delivery charge at £2.99 was most reasonable.
Lovely mattress
Really great quality and delivery
Really great quality and delivery. Thank you!
Scammers
Scammers.
I bought Troll Torsten 2 Piece Set through Natural Baby Shower.
Furniture arrived with bits missing and extremely bad quality (unpolished parts, missing holes). Also it has very strong toxic smell, even after night in the room with open window.
Will be looking for full refund and I am 38 week pregnant. Such companies should not exist at all.
Website provides misleading information that cod is made of solid wood when on manufacture website this is MDF.
I posted bad review on their website that was not published.
Prices on website are jumpy 1,199 in one minute 899 for the same set.
Really lovely furniture
Really lovely furniture.
Quite a while to put together, but guess that’s pretty standard, instructions were good.
Looks like and great quality. Really pleased!
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