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Crusader Vehicles Limited Recensioni 

383
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

We have used Kevin Hampton at Crusader Vans for a number of years now and he has always delivered for us. He knows our requirements as a business, and ensures that we get the best deal possible on any... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent Service from Kelly at Crusader I had a fantastic experience dealing with Kelly at Crusader when arranging my new Mercedes GLE. From start to finish, she was professional, friendly a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely brilliant service from Craig at Crusaders. I recently used him to sort out the lease for my new VW ID Buzz, and the entire process was seamless from start to finish. Craig is incredibl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service and a great deal on my new vans. We have been dealing with Crusader for a number of years and have always been impressed with their professionalism and diligence in getting the righ... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di leasing
  2. anche in
  3. Rivenditore di auto

Scritti dall'azienda

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

383 recensioni

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4,8

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84 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Jon was incredible when I leased my new…

Jon was incredible when I leased my new mini aceman. Nothing was too much trouble and he found me the perfect car working with budget. Thanks so much for everything.

28 novembre 2025
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Risposta di Crusader Vehicles Limited

Hi Caroline,

Thank you for such a kind review — it’s great to hear that Jon was able to make the process straightforward and find the right Mini Aceman within your budget.

We’ll be sure to pass your feedback on to him, and thanks again for choosing Crusader. Enjoy the new car.

Kind regards,
Crusader Vans

Valutata 5 stelle su 5

Fabulous service

Fabulous service, friendly and accommodating business with great communication. The whole process was simple and straight forward

20 novembre 2025
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Risposta di Crusader Vehicles Limited

Hi Clare,

Thanks very much for the kind feedback. We’re pleased to hear you found the process simple and straightforward, and that the communication met your expectations throughout.

We really appreciate you taking the time to leave a review and thank you for choosing Crusader.

Kind regards,
Crusader Vans

Valutata 5 stelle su 5

We have just taken delivery of another…

We have just taken delivery of another vehicle from Crusader Vehicles, and as always, the service has been exceptional. We have been working with Simon and Liz for over 11 years now at All Seasons Roofing Group Ltd, and their professionalism, reliability, and dedication continue to set the benchmark.

Every vehicle delivery is smooth, efficient, and stress-free — spot on every time. Simon and Liz consistently go above and beyond to make sure we get the right vehicles for our needs, and their communication and support throughout the process is second to none.

We couldn’t ask for a better leasing partner. Highly recommend Crusader Vehicles to any business looking for trustworthy, friendly, and first-class service.

30 ottobre 2025
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Valutata 5 stelle su 5

Great service

This is a great company, this is the second time leading a van and both times was hassel free and quick delivery. Would 100% recommend

20 ottobre 2025
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Valutata 5 stelle su 5

First class service all round

This is the second time I've used crusader to get a van. Kevin Hampton and his team went above and beyond to get me the van in the particular specification that I required. Nothing was a problem and all done extremely promptly. 5 star service.

7 ottobre 2025
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Valutata 5 stelle su 5

Highly recommend

Highly recommend! This is the 2nd personal vehicle I have had through Crusader Vehicles and all our company vehicles come through Crusader. Outstanding service yet again from Shaun and Liz, thank you both so much!

8 settembre 2025
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Valutata 5 stelle su 5

Highly recommend

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as promised and I couldn't be happier with it.

10 settembre 2025
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Valutata 5 stelle su 5

Long distance WAV purchase from Crusader Vehicles

I purchased my used WAV from Crusader Vehicles August 2025.
I made initial contact after viewing & reading the vehicle details on Auto trader.
Simon was helpful at every stage. We agreed on a video call so that I could view the car in real time.
The car was in really good condition, low mileage & a gd price.
A highlight for me was that the car could also be delivered as I lived approx 300 miles away and am disabled. (Delivery Fee did apply).
The car was MOT'd, serviced & delivered with Simon maintaining contact throughout the whole process to ensure I was satisfied.
The experience was easy & smooth to navigate.
Many thanks to Crusader Vehicles for their help in helping me retain my independence in the purchase of WAV Peugeot Partner Teepee.

4 agosto 2025
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Valutata 5 stelle su 5

Swift prompt and helpful

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.

I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.

1 luglio 2025
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Valutata 5 stelle su 5

Buying a specialist vehicle

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.

18 luglio 2025
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Valutata 1 stelle su 5

Very disappointing experience!

I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.

Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.

Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.

Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

7 luglio 2025
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Risposta di Crusader Vehicles Limited

Dear Mr. Burgess,

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience with Crusader Vehicles did not meet your expectations.

I completely understand how frustrating it is to experience delays, especially when you are relying on a vehicle for your day-to-day needs. We always aim to keep our customers informed about any supply chain issues as they arise, and I appreciate that this situation has caused you inconvenience.

Regarding the processing fee, I want to clarify that this fee reflects the significant work our team undertakes on your behalf, including sourcing vehicles, managing your order with dealers, and handling administration throughout the process. This work is carried out irrespective of whether the vehicle is ultimately delivered, and this is outlined in the terms and conditions provided at the time of order.

When your original vehicle was delayed, we did our best to find an alternative with a shorter lead time and kept you updated on changes as we received them from the supplying dealer. I appreciate that you chose to source a different vehicle yourself, and we respect your decision, although this led to the cancellation of your order with us.

We take all feedback seriously, and I am genuinely sorry that the resolution regarding the processing fee has left you feeling dissatisfied. We will take your comments on board as we continue to review how we communicate around supply chain challenges, delays, and the purpose of the processing fee to ensure transparency.

While I understand you are disappointed, I hope you can appreciate the efforts our team made to assist you throughout, and I would welcome the opportunity to work with you again in the future should your circumstances change.

If you wish to discuss this further, please feel free to contact me directly at shaun.wares@crusadervehicles.co.uk

Best regards,
Shaun Wares
Sales Operations Manager
Crusader Vehicles

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