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Valutata 5 stelle su 5

We had exemplary service, guidance and help from Paul Anderson as booked a Southampton to New York cruise on the QM2. Particularly helpful was Paul's advice on cabin category and location. Mature, pro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My wife and I have never cruised before and after conducting our own research we decided that a Cunard cruise was our best option. The cruise representative talked us through the process and provided... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Leggi di più

Valutata 5 stelle su 5

We have dealt with Paul at Cruise Line for many years and always found him to be very helpful friendly and efficient. Any problems with a booking and he always there to sort it out

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di viaggi in crociera

Scritti dall'azienda

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

511 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(511)

203 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Again Great Service from Jess

We book a number of cruises a year with Jess and, as ever, she was on the ball. Jess always responds on a timely basis and yet again produced the result we were looking for.

29 maggio 2026
Non scritta su invito
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Risposta di The Cruise Line

Always a pleasure working with you! Looking forward to the next one! 🚢

Valutata 5 stelle su 5

First class experience

Excellent product knowledge so able to assist you in making the best decision on cabin location.

Once booked excellent communication and clear information in the booking you have made

26 maggio 2026
Non scritta su invito
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Risposta di The Cruise Line

Getting the cabin location right can make such a difference, so I'm really glad we could steer you in the right direction. Have a wonderful cruise! 🚢

Valutata 5 stelle su 5

So far so good

Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered courteously, hope holiday works out as expected. Colin

22 maggio 2026
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Risposta di The Cruise Line

Getting everything right for you is exactly what we're here for! Hope you have a fantastic cruise next month 😊

Valutata 5 stelle su 5

Jess Garwood Fantastic

Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable customer service from Jess. Nothing was too much trouble even though I changed my mind several times. Very patient and tolerant. Nothing was too much trouble and her expertise and knowledge of the trip was outstanding and her recommendations for the itinerary are perfect. Thank you Jess. Great itinerary you gave me everything I asked for is included. Can't wait for July 2027.

20 maggio 2026
Non scritta su invito
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Risposta di The Cruise Line

Aww thank you! Alaska and the Rocky Mountaineer is such an incredible combination, you're going to have the most amazing time.

Working through all the options with you was a pleasure, not a problem at all! Just wanted to make sure we got it absolutely spot on, and I'm thrilled you're happy with the final itinerary.

July 2027 will be here before you know it - enjoy the countdown! 😊

Valutata 4 stelle su 5

Good service

Very helpful and phoned back when they said they would also helped with giving us a choice of flights

18 maggio 2026
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Risposta di The Cruise Line

Glad we could help with the flight options and get back to you on time. Have a brilliant trip! 🚢

Valutata 5 stelle su 5

First Class Service

We have been very pleased with the service and professionalism provided by Paul Andrews and the team for many years at The Cruise Line. I would, without hesitation recommend their services.

8 maggio 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you so much for your continued trust over the years - it really means a lot. It's been a real pleasure working with you both.

Looking forward to many more cruises ahead! 🚢

Valutata 5 stelle su 5

Excellence in all Aspects

I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much trouble. Any service received from The Cruise Line is always professional and efficient.

8 maggio 2026
Non scritta su invito
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Risposta di The Cruise Line

What a wonderful review - thank you so much! I really enjoy working with you and I'm so glad the service always feels right. Here's to the next adventure!

Valutata 5 stelle su 5

Great!

Nikki Morgan was an excellent consultant and we shall happily use Cruiseline for our future cruises.

25 aprile 2026
Non scritta su invito
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Risposta di The Cruise Line

That's brilliant to hear! I look forward to helping with your next luxury cruise!

Valutata 5 stelle su 5

A pleasure dealing with Paul

Paul helped me with a new booking and as always he is supportive and very knowledgeable, he made the process simple and professional.

27 aprile 2026
Non scritta su invito
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Risposta di The Cruise Line

So pleased we got everything sorted smoothly! It's always great working with you!

Valutata 5 stelle su 5

Lauren was an amazing cruise…

Lauren was an amazing cruise consultant, very knowledgeable, very supportive and made my holiday booking experience smooth and easy. Thank you :)

27 aprile 2026
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Risposta di The Cruise Line

This is lovely - thanks so much! Really pleased I could make the booking process smooth for you. Have an absolutely fantastic luxury cruise! 😀

Valutata 5 stelle su 5

Personal service

I always speak to a real person who seems to have an actual interest in my cruise. They are happy to sort out the occasional muddle I get into...

1 aprile 2026
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Risposta di The Cruise Line

Thanks for your review, Claire, we all get into muddles sometimes - that's what we're here for!

I'm glad you feel the personal touch when you call.

Have a great cruise 😊

Valutata 5 stelle su 5

2 Cruises booked with ease.

Booked 2 cruises 1 Explora , 1 Windstar for 2027 . Superb service from Nikki , who is very professional and friendly to deal with .I had trouble with a different Agent don’t know why I just didn’t go straight back to Nikki . She got me exactly what I wanted at an honest price and her responses to my questions etc.. were met with a can do attitude and I received my answers in a timely manner , making the whole booking a breeze .

17 aprile 2026
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Risposta di The Cruise Line

I really appreciate this feedback Mrs Callow! So pleased we got both the Explora and Windstar bookings sorted exactly how you wanted them. It's always my aim to make the process as straightforward as possible 😊

Two brilliant luxury cruises lined up for 2027, you've got a lot to look forward to! 🚢

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