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Valutata 5 stelle su 5

We had exemplary service, guidance and help from Paul Anderson as booked a Southampton to New York cruise on the QM2. Particularly helpful was Paul's advice on cabin category and location. Mature, pro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My wife and I have never cruised before and after conducting our own research we decided that a Cunard cruise was our best option. The cruise representative talked us through the process and provided... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Leggi di più

Valutata 5 stelle su 5

We have dealt with Paul at Cruise Line for many years and always found him to be very helpful friendly and efficient. Any problems with a booking and he always there to sort it out

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di viaggi in crociera

Scritti dall'azienda

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

511 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(511)

203 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My First time using The Cruise Line…

My First time using The Cruise Line after using other companies previously and not having good experiences.
HOWEVER what a difference Benedict who I dealt with couldn’t have been any more professional and helpful.
The booking was a simple process and would recommend without fail.

30 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

I'm so glad you had a great experience with us.

Hope you have an amazing cruise - and welcome to The Cruise Line! 🚢

Valutata 5 stelle su 5

Lauren was helpful

Lauren was helpful, knowledgeable and speaking with her was very straightforward.

30 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you for your review! Really pleased I could help.

Have a wonderful luxury cruise! 🚢

Valutata 5 stelle su 5

Super team

We made another booking and it was flawless. Paul, Charlie and Anne are a super team who always give 100% to ensure complete satisfaction.

Well done!

22 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you for this lovely review Stephen.

I'll pass this on to Charlie and Anne too. Really glad the booking went flawlessly - have a fantastic cruise! 🚢

Valutata 5 stelle su 5

Excellent service from The Cruise Line

Our cruise consultant Lynne was very efficient and professional. She responded to our enquiries very quickly and answered our questions fully. As newbies to cruising, her advice was very welcome and the booking process was easy. I will most definitely use The Cruise Line again and can recommend it unreservedly.

19 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you! Being new to cruising, I wanted to make sure all your questions were answered.

Really pleased it all came together for you. I hope you have a fantastic cruise! 🚢

Valutata 5 stelle su 5

I have to admit I’d never heard of this…

I have to admit I’d never heard of this company before we’d always used our familiar company but when they couldn’t help I looked around for the cruise we wanted…I’m glad I did Jess was so helpful and efficient she got a competitive price and always emailed when she said she would rang when she promised and was there when she said she would be…all round great experience. Will recommend to family and friends and will use again.

18 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you for your review - really glad you found us! Pleased I could get you the right cruise at the best price and keep everything running smoothly throughout.

Hope you enjoy your luxury cruise! 🚢😊

Valutata 5 stelle su 5

Recommend

This is the second time I have used the cruise line. Louisa has been super efficient on both occasions, going to extraordinary lengths to find exactly what I wanted as a solo traveller.

18 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you! Solo travel requires a bit more thought to get just right, so I'm pleased we found what you were looking for on both occasions.

Have a wonderful trip! 🚢

Valutata 5 stelle su 5

Nikki who assisted us in both booking…

Nikki who assisted us in both booking our original cruise was extremely helpful , efficient and professional and due to unforeseen circumstances we needed to amend our booking moving it to next year. Nikki and her colleagues made the process seamless. Thank you.
The telephone access to the team is also fantastic a refreshing difference in this digital age.

16 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Thank you for your feedback, Victoria.

These things happen, and I'm glad we could make the amendments as smooth as possible.

You're going to have a wonderful time on Cunard next year! 🚢

Valutata 5 stelle su 5

Super efficient and wonderfully…

Super efficient and wonderfully helpful. They know what is being sought.

15 giugno 2026
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Risposta di The Cruise Line

Thank you for the lovely review, Neil!

I hope the SeaDream cruise lived up to expectations - and 2028 will be here before you know it! 🚢

Valutata 5 stelle su 5

Second booking with The Cruise Line

Second booking with The Cruise Line. Lauren was terrific. Quick, efficient and always friendly and helpful. After my enquiry cabins, flights and hotel rooms were held until finally decided and confirmed 4days later - excellent service!

9 giugno 2026
Non scritta su invito
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Risposta di The Cruise Line

Really glad we could hold everything together while you made your decision!

Have a fantastic trip 🚢

Valutata 5 stelle su 5

Lauren made the whole cruise booking process easy.

We have just made a cruise booking on Explora 11 with Lauren as our booking agent.
We have used Lauren when booking previous cruises & always had exceptional service. Our latest booking was no exception. Lauren was able to secure direct flights in and out of Athens and gave us several options of pre-cruise hotels. Lauren is extremely professional and makes the whole process seamless. All documentation including airline bookings arrived promptly. Cruise package price was very competitive. Would highly recommend.

11 giugno 2026
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Risposta di The Cruise Line

What a fantastic review, thank you! Athens flights and hotel options can be quite the puzzle, so I'm really pleased we got it all lined up perfectly for you.

Explora II is such a special ship - you're going to have a wonderful time on your luxury cruise! 🚢

Valutata 5 stelle su 5

Very pleasant agent

Very pleasant agent, who explored various options and came up with something much much better than we'd be quoted elsewhere.

11 giugno 2026
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Risposta di The Cruise Line

That's great to hear! Have a wonderful cruise 🚢

Valutata 5 stelle su 5

Great service and a good outcome!

Lauren was very helpful in providing details about two potential holidays I was thinking about. She was patient and understanding when I needed time to think about things and was able to extend a 'hold' on the holiday until I was happy with my choice.
Additionally she suggested information for tours and filling my time before a flight. Very helpful, thank you.

5 giugno 2026
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Risposta di The Cruise Line

So pleased we could hold everything while you weighed up your options, and for the pre-flight suggestions!

Have a fantastic cruise 😊

Valutata 5 stelle su 5

Very pleasant and helpful

Very pleasant and helpful. Managed to answer all out queries and organise extra items needed.

5 giugno 2026
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Risposta di The Cruise Line

Thank you for your review!

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