Chris was extremely helpful throughout the whole process. He explained everything clearly, answered all my questions quickly, and made the experience very easy and stress-free. The customer service wa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
When everything is so expensive CoverMy car gives me lovely deals on my car insurance It’s my first time hope in future they provide me more good deals many thanks
L'azienda ha risposto
Hi I’m Muhammed A Azid last year was my first time I used them the experience I had was amazing. They were very helpful and understanding. Luckily I saved the person‘s number and his name is Daniel to... Leggi di più
L'azienda ha risposto
* unprofessional * Inexperienced staff * No communication * Lack of knowledge in the industry * No skill in the workplace * Don't know how to call customers back And I could go on and on... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- Agenzia di assicurazioni auto
- Azienda di assicurazioni per le imprese
- Azienda di assicurazioni commerciali
- Agenzia di assicurazioni
- Azienda di assicurazioni per i taxi
Scritti dall'azienda
Taxi Insurance | Minibus Insurance | Courier Insurance | Van Insurance | Motorhome Insurance | Business Insurance | Property Insurance | Tradesman Insurance | Motor Insurance
Informazioni di contatto
Field House, Station Approach, CM20 2FB, Harlow, Regno Unito
- 0345 456 4505
- service@covermy.com
- covermy.com
4,5
Eccellente
1665 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di CoverMy
Thank you for your kind feedback! We’re glad you found our team cooperative and responsive on the phone, it’s great to know you had a positive experience.
Risposta di CoverMy
Thank you for your kind words! We’re glad you found our team helpful your support means a lot to us.
Ever think good
10 settembre 2025
Risposta di CoverMy
Thank you for your feedback! We’re glad to know you had a good experience with us.
Insulting response to a customer!!!??
Following your response to my review, it is not our problem Reserve company how working. We get insurance from your company and in our insurance is your company name. They are working for you as a third party so it is your responsibility to answer. Third party who I had accident was illegally driving and she was wearing slippers while she driving. She was out of control her car. She hit my car from back but they said I was on fault. It’s like someone drunk and driving without fault.
18 settembre 2025
Non scritta su invito
Risposta di CoverMy
Thank you for your reply and for sharing more details about your experience. We completely understand how upsetting and frustrating this situation must feel for you.
We’d like to clarify the difference in roles: CoverMy Cab is your insurance Broker, which means we arrange your policy and support you with service-related matters. The claims process itself is handled by Reserv, the independent claims handling company appointed by your Insurer. While they work on behalf of the insurer, they are a separate company from us, which is why claim decisions — including liability — are made by them rather than directly by us.
That said, we absolutely recognise your concerns and want to support you. If you would like, we can help guide you on how to raise this formally with Reserv’s complaints team, who will be able to review how your claim was assessed. Please reach out to our Customer Engagement Team directly and we’ll be happy to assist you in escalating this.
We sincerely regret the difficulties you’ve experienced and assure you that we will do what we can to support you in getting this matter properly addressed.
Very professionally done and great…
Very professionally done and great understanding from the team
9 settembre 2025
Risposta di CoverMy
Thank you for your kind feedback! We’re so pleased to hear you found the service professional and felt supported by the team.
Risposta di CoverMy
Thank you for your feedback! We're glad you’re happy with our service.
very good thanks you
15 settembre 2025
Risposta di CoverMy
Thank you for your feedback! We’re so glad to hear you’re happy with the service, your support means a lot to us.
I am long time with them there service is very good and they are very friendly
Cover my cab is good insurance
9 settembre 2025
Risposta di CoverMy
Thank you for your loyalty and kind words! We’re so pleased to hear you’ve had a great experience with our service and team. It’s fantastic to know you find Cover My Cab friendly and reliable , we really appreciate your support.
Risposta di CoverMy
Thank you for your feedback! We’re really pleased to hear you were happy with our customer service.
Risposta di CoverMy
Thank you for your feedback! We’re glad to hear you found the service very helpful and that your expectations were met.
This insurance company is the best so far
This insurance company always remind me wherever my insurance is due to renew and the company always listen to my situation.
2 settembre 2025
Risposta di CoverMy
Thank you for your kind words! We’re so pleased to hear you consider us the best and that our reminders and support have been helpful when it comes to your renewals. It’s great to know you feel listened to and supported ,that’s exactly what we aim for.
* unprofessional
* unprofessional
* Inexperienced staff
* No communication
* Lack of knowledge in the industry
* No skill in the workplace
* Don't know how to call customers back
And I could go on and on.............
Never in my life have I delt with such an unprofessional company. Honestly no matter how many good reviews they have don't take out there insurance, because at the end of the day they are 100% not helpful, go elsewhere.
Complete joke.
Cover my cab and the claims team Reserve are ridiculous, I had to tell them on numerous occasions how to do their job !
27 maggio 2025
Non scritta su invito
Risposta di CoverMy
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve faced and the impression this has left you with. This is not the level of service we want our customers to experience.
From the conversation you had with our Customer Engagement Team, you informed them of the issue with costs on a claim. They contacted the claims handlers on your behalf, got this matter resolved, and your No Claims Bonus was issued. This was all completed within a couple of hours.
It’s important to highlight the difference between our role and the claims handlers:
As your broker (Cover My Cab), we arrange your insurance policy, provide advice, help with renewals, and support you with questions about your cover.
The claims handlers (Reserv), are a separate company appointed by your insurer to manage incidents once a claim is made. They assess and settle claims, arrange repairs, and handle the claim process itself.
If you remain unhappy with how your claim was managed, this should be raised directly with Reserv via their complaints process, as they are best placed to investigate further.
If you’d like any guidance on this or need help reaching the right team, please get in touch with our Customer Engagement Team, who will be happy to support you.
Risposta di CoverMy
Thank you for your feedback! We’re really pleased to hear you had a good experience with us
Risposta di CoverMy
Thank you for your feedback! We’re delighted to hear that you found our service professional and that we could make the process easy for you.
Very good experience spoke with Callum…
Very good experience spoke with Callum he good me very reasonable offer and customer satisfaction 10/10
22 agosto 2025
Risposta di CoverMy
Thank you for your wonderful feedback! We’re delighted to hear you had such a good experience with Callum and that he was able to provide you with a reasonable offer. It’s fantastic to know you rate your customer satisfaction as 10/10, we’ll be sure to share your kind words with him.
They are very efficient and effective…
They are very efficient and effective in responding to my req
26 agosto 2025
Risposta di CoverMy
Thank you for your feedback! We’re really pleased to hear you found our team efficient and effective in responding to your request.
After 8 years with Went for my private…
After 8 years with Went for my private hire insurance, I can say they still provide excellent service. Always reliable, professional and helpful whenever needed. Highly recommended
23 agosto 2025
Risposta di CoverMy
Thank you for your continued trust over the past 8 years! We’re so pleased to hear that you’ve consistently experienced excellent service from our team. Your recommendation means a lot to us.
Excellent professional service from…
Excellent professional service from Alfie in the car breakdown department. My problem with the policy was sorted out quickly and efficiently in a courteous manner. Alfie was knowledgeable and dealt with my questions in a calm and professional manner. A credit to your organisation.
18 agosto 2025
Non scritta su invito
Risposta di CoverMy
Thank you for your kind feedback. We’re delighted to hear that Alfie was able to assist you so professionally and efficiently. While our breakdown providers are a separate company, we truly appreciate your lovely words and will do our best to ensure your feedback reaches them.
Risposta di CoverMy
Thank you for your feedback! We’re thrilled to hear you think so highly of our company.
When I call you anytime everyone help…
When I call you anytime everyone help me it’s friendly good people
18 agosto 2025
Risposta di CoverMy
Thank you for your lovely feedback! We’re delighted to hear that every time you call, our team is able to help you in a friendly and supportive way. We always aim to make things as easy as possible for our customers.
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