A full week for a store pick up is excessive. Hardly an express delivery. In store service was excellent. I won't order click and collect again.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Website clear and easy to look at products. Ordering straightforward. Collection smooth at store who notified when goods available. Shirts very comfortable to wear, good quality material and accurate... Leggi di più
L'azienda ha risposto
I was bitterly disappointed with my last on line purchase of a swishy skirt in camel. The skirt would have been lovely except for the fact it was very,very creased on arrival. I hung it straight awa... Leggi di più
Ordered a few things from Cotton Traders now very easy to place order and have it delivered to my local store. Both cardigans feel lovely and soft and good choice of colours. Definitely recommend the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di scarpe
- Negozio di abbigliamento donna
Scritti dall'azienda
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Informazioni di contatto
Rivendell Garden Centre, Mill Lane, WA8 3UL, Widnes, Regno Unito
- 0151 422 0613
4,5
Eccellente
214 recensioni
Chiedi ai clienti di scrivere una recensione
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
Quality clothes excellent service
17 novembre 2022
Really Good Quality Goods
Really Good Quality Goods
They wash and wash- keep their colour and shape and are hard wearing- cannot fault them
27 febbraio 2022
How easy it was to order goods online…
How easy it was to order goods online and have them delivered to my local cotton trader store then informed of pick up date.
I have used this site more than once in the past few years.
26 ottobre 2022
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The website stated that the item had…
The website stated that the item had been despatched but no notification to say it's ready for collection. On an offchance I called in to see if it was ready for collection, it had been in since the week before but they didn't have any contact details to say it was ready even though it was ordered online and emailed receipt and my account has all of my contact details?
21 ottobre 2022
Risposta di Cotton Traders - Widnes
Hello Peter,
Thank you for taking my call earlier, it was a pleasure to speak with you. I am pleased that we were able to discuss your experience as this will help to inform our future training needs to help improve the services we provide.
Kind regards,
Andy
Customer Services, Cotton Traders
I purchased a pair of XL cotton pyjama…
I purchased a pair of XL cotton pyjama bottoms/lounge pants online. I have often bought items of clothing from Cotton Traders before.
I was really dissappointed with this purchase. The pants were very snug, particularly in their leg width. I believe lounge pants should offer a relaxed fit so they are comfortable to wear when sitting down with ones feet up. I was intent upon returning them but instead decided to kep them as a Christmas present for my son.
The legth of time it took for the order to arrive was also disappointing - over a week. Most other UK based companies do much better than this without requiring an additional payment.
The quality of the pants was good.
3 ottobre 2022
Risposta di Cotton Traders - Widnes
Hello John,
I'm sorry to hear that the item didn't fit well and took longer than expected to receive the order.
I have refunded the £3.99 postage on this occasion and the refund may take 3-5 working days to show on the card used for the order. I have also passed your feedback on to the Buying team for further investigation.
Kind Regards,
Chris
Happy with my purchases
Happy with my latest purchase of two.pairs of Travel Trousers. Garden Centre is 10 minutes from home, so well worth having free Click & Collect rather than paying a delivery charge to my home. Staff are always pleasant and helpful and we can browse the garden stuff while we are there.
3 ottobre 2022
Non scritta su invito
Great service and quality items.
Great service and quality items.
Order in shop and online ready to pick up in store
Nice friendly staff
11 agosto 2022
Staff are always friendly and welcoming
28 luglio 2022
As always the quality of our goods was very good and friendly staff …
As always the quality of our goods was very good. Only problem we were not informed our items were awaiting collection at the requested store. After 6 days rang to find out were delivered the day after the order was placed. Still happy with the purchase.
7 luglio 2022
Fantastic service from Carol (and Joan)…
Fantastic service from Carol (and Joan) who went above and beyond to help my wife with a return query. Pleasant, cheerful and a real credit to Cotton Traders.
25 giugno 2022
Risposta di Cotton Traders - Widnes
Hello Peter Summerfield,
Thanks for the great review, we’ll be sure to pass on your feedback.
Kind regards,
Caroline
Cotton Traders Customer Support
The shorts I bought are very…comfortable
The shorts I bought are very comfortable and being an 84year old they hide my knobbly knees
3 giugno 2022
Cotton Traders Order
The items ordered were as described & delivered to the store selected. However, I had to contact the store regarding availability. An e.mail informing me of the goods arrival came two days later. Overall, a satisfactory experience. I was pleased with the items, although found the trousers slightly too big round the thighs. The store assistant was helpful with the order collection.
31 marzo 2022
Excellent service from going on line to…
Excellent service from going on line to receiving the items.
15 marzo 2022
god quality product delivered quickly
10 febbraio 2022
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