I ordered some clothes online on Easter Monday, and always have my orders delivered to your shop within Belton garden centre at Grantham. Although it's about 25 miles from my home, I go there every... Leggi di più
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I ordered a pair of trousers online thinking it would be quicker to click and collect my local garden centre where there is a Cotton trade store. It took over two weeks to arrive. Very annoying when I... Leggi di più
L'azienda ha risposto
Easy ordering. The option to pick up from a local outlet is much better than having to wait in for a delivery, you are told when the parcel has been received and given a few days to collect. The staff... Leggi di più
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During a visit to Cotton Traders in Belton, Grantham, I found a dress in the sale which I wanted, but not in the correct size. The two members of staff, David and Abi, went above and beyond. Several p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di scarpe
- Negozio di abbigliamento donna
Scritti dall'azienda
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Informazioni di contatto
Belton, Grantham, NG32 2LN, Lincolnshire, Regno Unito
- 01476 568907
4,6
Eccellente
179 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Risposta di Cotton Traders - Grantham
We're so glad you love our comfortable clothes and great fit!
New Polo shirt
Good quality material, well made. Used Click and Collect and items ready within a few days. Friendly staff.
21 aprile 2026
Risposta di Cotton Traders - Grantham
We appreciate your positive feedback. We're so happy to learn that you found our materials of good quality and well-made, and that our staff was friendly.
I ordered a pair of trousers online…
I ordered a pair of trousers online thinking it would be quicker to click and collect my local garden centre where there is a Cotton trade store. It took over two weeks to arrive. Very annoying when I went to collect them. The quality of the trousers was not as I expected to send them straight back.
21 aprile 2026
Risposta di Cotton Traders - Grantham
Thank you for taking the time to place your review. I am sorry there was a delay with your order arriving in store, our stores receive one delivery per week so depending on when you place your order and the day the store receives their delivery it can mean it can take up to 7 days. We are sorry for any inconvenience that this caused you.
I have passed your comments to our buying team regarding your disappointment in the quality of the trousers that you ordered, we value all our customer feedback as this helps us to monitor and improve the products that we sell.
Kind Regards
Michelle W.
Excellent servie and lovely staff too
I ordered some clothes online on Easter Monday, and always have my orders delivered to your shop within Belton garden centre at Grantham. Although it's about 25 miles from my home, I go there every Thursday for lunch and shopping. I was so surprised that my order was there on Thursday, just 3 days after placing a Bank Holiday order. Excellent delivery service, and the ladies in the store at Belton are all really lovely, friendly and helpful. I wanted to try things on as I live so far away, and they couldn't have been more obliging. The clothes were nice too, all beautifully packaged. My spring wardrobe now has a boost - the first of many I'm sure. Thanks again Cotton Traders.
9 aprile 2026
Risposta di Cotton Traders - Grantham
We're happy to hear that you were so pleased with the fast delivery to Belton garden centre. It's great to know the team there was so helpful and that you are delighted with your new clothes. Thank you for your positive feedback.
Risposta di Cotton Traders - Grantham
We appreciate your kind words! We are very glad to hear that our staff was friendly and helpful during your visit.
Collecting order from nearby location.
I appreciated being able to use my nearby Cotton Traders location to collect my order. It came very promptly. As I was away at the time I was thankful that it waited for me. The lady that served me was very warm, friendly and efficient.
17 febbraio 2026
Risposta di Cotton Traders - Grantham
We're glad you found our collection service convenient and prompt. We appreciate that the staff member was warm and efficient. Thank you for your review.
Easy order
Easy order, delivered when said. Friendly and helpful staff at Belton Garden Centre as coat was to big. Ordered me a smaller one, great price. Great quality.
10 febbraio 2026
Risposta di Cotton Traders - Grantham
We appreciate you taking the time to leave a review. We're so happy to learn that ordering was easy and your order was delivered on time. It's great the staff were friendly and helpful!
Great Range of Quality and Stylish…
Great Range of Quality and Stylish Products and reasonable prices too.
Order direct to store from online or browse in branch.
The staff at Grantham are all so friendly and helpfull.
27 gennaio 2026
Risposta di Cotton Traders - Grantham
Thank you for taking the time to leave a review. We're really happy to hear that you appreciate our range of quality and stylish products, as well as our prices. It's also great to know that you find our staff friendly and helpful.
Easy to order and collect
Easy to order and collect. Accurate sizing. Quality products
13 gennaio 2026
Risposta di Cotton Traders - Grantham
We appreciate your feedback and are happy ordering and collection were easy, the sizing accurate and that you value our quality products.
Great service at every level
Not only is the website experience great but the shop staff on the end of the click and collect represent the company fantastically well.
11 novembre 2025
Risposta di Cotton Traders - Grantham
Hi Mark
We're happy to hear that you had a fantastic website and in-store experience. It's really great to know our team made such a positive impression during your click and collect visit. Thanks so much for your order and your feedback.
Cotton Traders is my No. 1 choice in clothes
Cotton Traders is my No. 1 site as ease of ordering online, quality of the clothing and a choice of delivery which is efficient and quick. Returns also easy.
7 ottobre 2025
Risposta di Cotton Traders - Grantham
Hi Kay
We're really happy that you find our online ordering easy and your ordered items high quality. Its also great to read the delivery arrived quickly and if needed any returns were easy too. Many thanks for your order and feedback its much appreciated.
Good company, quality products
Good company, quality products, speedy delivery to local store, helpful staff.
Very pleased with my purchase.
9 ottobre 2025
Risposta di Cotton Traders - Grantham
We appreciate your positive feedback. We're so happy to learn that you consider us a good company and were pleased with the quality of products and speedy delivery.
Risposta di Cotton Traders - Grantham
We appreciate your positive feedback; we are so happy you find our staff helpful and our clothing of good quality.💖✔
Great
I love Cotton Traders Shoes, sandals, coats. All very comfortable and good value. The Staff always welcome me with a smile and are always helpful and polite.
18 settembre 2025
Risposta di Cotton Traders - Grantham
We're so happy to hear that you find our shoes, sandals, and coats comfortable and good value. It's great to know our staff are always welcoming, helpful, and polite.
Easy returns in store if necessary
Easy returns in store if necessary. Staff always very friendly and helpful making it a pleasure to shop.
9 settembre 2025
Risposta di Cotton Traders - Grantham
Thank you very much for taking the time to leave a review. We are glad to hear that you are pleased with the service provided by the staff at our Grantham shop. I have passed forward your comments to the area manager for the store mentioned. 😊
Unimpressed
Ordered 3 items, 2 were despatched within a few days but still waiting for 3rd nearly 2 weeks. Not impressed!
5 agosto 2025
Risposta di Cotton Traders - Grantham
Hello Mrs Reid
We really appreciate your order and are so sorry one item was delayed. I have looked at your account today and can see you have now been refunded for that item. Apologies for the inconvenience caused. Thank you for your patience and for taking the time to leave your review.
Kind regards
Lisa P
Still waiting for delivery 10 days ago…
Still waiting for delivery 10 days ago can not track.
19 luglio 2025
Risposta di Cotton Traders - Grantham
Hello Judy Skipworth,
Thank you for your feedback.
Please accept my apologies for the delay with your order, the majority of our parcels are delivered successfully within 3 working days.
having checked the status of your order, it seems it may have unfortunately got lost in transit. We are investigating this. I have arranged for your parcel to be sent next day delivery. I am sorry for the inconvenience caused.
Kind Regards
Cerian
Cotton Traders Customer Support
Pleasant to shop
Staff very welcoming, letting you know they are there if needed. Had pick up arranged at store so easy .
8 luglio 2025
Risposta di Cotton Traders - Grantham
We’re happy to hear that our staff were welcoming and helpful and that the pickup arrangement was easy. Thank you for the positive feedback.
Easy to order easy to return.
Easy to order easy to return.
Styles are not to dreary.
Good quality.
28 giugno 2025
Risposta di Cotton Traders - Grantham
We appreciate that ordering and returns were easy, and that you find our styles appealing with good quality. Thank you for the positive feedback.
Risposta di Cotton Traders - Grantham
We appreciate your positive feedback. We are so happy you were satisfied with the outstanding service, great price, and value for money.
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