Cotton Traders - Evesham Recensioni 217

TrustScore 4.5 su 5

4,7

Evesham Country Park Village, Unit 11, WR11 4DS Evesham, GB


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Valutata 5 stelle su 5

Very easy to order online from Cotton Traders. The items arrived quite quickly and the quality was excellent. Have many items from them and the clothes wash perfectly and do not go out of shape. Will... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Speed of the Click and Collect delivery to my nearest store was good and the service of the staff in the shop was exemplary. I bought two long sleeved base layers and although they are fine I do thi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I find Cotton Traders merchandise to be good quality, I enjoy wearing it and it washes well. On this occasion I chose click and collect from the outlet at The Valley - shopping park near Evesham. W... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Darren at Cotton Traders, Evesham Country Park, went over and above to help my mum locate an item she’d been searching for. He phoned other stores and arranged for delivery to her home. Excellent serv... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di scarpe
  5. Negozio di abbigliamento donna

Scritti dall'azienda

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Informazioni di contatto

  • Evesham Country Park Village, Unit 11, WR11 4DS, Evesham, Regno Unito

  • 01386 423575

4,7

Eccellente

TrustScore 4.5 su 5

217 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 3 stelle su 5

Jacket shorter than specified.

Length of jacket was 28" and not 30" as stated. Too short for comfort. On positive side, I returned to cotten traders outlet near Evesham and was treated politely and promptly refunded.

27 gennaio 2022
Logo di Cotton Traders - Evesham

Risposta di Cotton Traders - Evesham

Hello John,

Thank you for your review.

I was so sorry to read of this and do sincerely apologise for the understandable disappointment this has caused.

I would be happy to send a replacement if required and have ensured you will not be charged to return it if a refund is required.


Kind regards
Nigel
Customer Support




Valutata 3 stelle su 5

Communications on remaining orders not…

Communications on remaining orders not very good. Staff at pickup shop very helpful.

25 novembre 2021
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Risposta di Cotton Traders - Evesham

Dear Do not Show My Name,

Thank you for your feedback.

Thank you for the lovely chat over the I am happy that we were able to resolve this over the phone.

Kind regards
Sam
Customer Support

Valutata 5 stelle su 5

Delivered safely

Very pleased. Arrived safely.

24 novembre 2021
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Risposta di Cotton Traders - Evesham

Hello Peter,

It was a pleasure to speak to you today to assist you further.

As the order was placed only a few days ago we would expect the items to be received shortly and do hope you find them to be suitable when they arrive.

Kind regards
Nigel
Customer Support

Valutata 4 stelle su 5

I do like this store

I do like this store, Staff are always pleasant and helpful. The only downside is that it seems to be a bit more geared towards men's rather than women's clothing. Cotton Traders have some wonderful garments but, as it is a fairly small outlet, choice is somewhat limited.

3 novembre 2021
Valutata 5 stelle su 5

Men's short sleeved pique tops.

I recently ordered two short sleeved pique tops for my husband and they are excellent quality and value for money. He has been wearing these Cotton Traders tops for many years and now owns 14 of them in different colours. He never buys any other make. Delivery is quick and efficient and the colours in the catalogue are very true to the actual garment. I thoroughly recommend them.

10 ottobre 2021
Valutata 4 stelle su 5

Day out browsing.

Was just browsing but found a top I liked and purchased.Staff was pleasant and helpful.Im a online customer anyway so knew it's good quality clothes.

19 settembre 2021
Valutata 4 stelle su 5

Overall I was very pleased with my online purchase.

Overall I was very pleased with my online purchase but there were a few niggles.
Firstly I found it impossible to load the correct leg length in the ordering process (using chrome). Fiddling about and eventually stumbling on a different format, which had a drop down box rather than a line of clickable squares, I was successful.
Secondly, the order arrived very quickly but I found that the stretch cargos, although the same size as the comfort cargos were too tight and I returned them and ordered a larger size.
The return was done via the Evesham branch of Cotton traders shop and the sales person was very efficient and helpful. I was surprised however that they never carry the 33 inch leg trousers as it's not the most popular.

14 settembre 2021
Valutata 2 stelle su 5

Wrongly Labelled

Hi, Wrong size sent. Blouse itself had size 20 tag on it but some muppet had put a size 18 white sticker on plastic bag...which is what your packers looked at Your sizing tends to be generous anyway so no way higher size would fit.
Now have to go and queue in busy Post Office to send it back

9 agosto 2021
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Risposta di Cotton Traders - Evesham

Hello Ian,

I'm sorry to hear that you received a size 20 not the size 18 that was ordered.

If you call our friendly Customer Care team on 0161 286 4321 we can replace the order for you if you wanted a replacement or a full refund if that is preferred. I have passed this on to the relevant team and this will be looked in to further.

I apologise for the inconvenience this has caused.

Kind Regards,
Chris

Valutata 5 stelle su 5

Great, as usual

My son has learning difficulties, loves Cotton Traders. We visited this branch on holiday, same great service we have come to expect from CT, nothing was too much trouble for the staff. We bought 5 pairs of shorts and ordered 2 more pairs not in stock. They'd arrived at home before I did!

13 luglio 2021
Valutata 1 stelle su 5
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Risposta di Cotton Traders - Evesham

Hello Margaret,

I'm sorry to hear that you are disappointed in the order you placed.

I have checked our records and can see a collection has been arranged for you for the 16th April. Once we have received the order back you will be refunded on the card you used for the order.

Kind Regards,
Chris

Valutata 1 stelle su 5

Not acceptable paper work unreadable…

Not acceptable paper work unreadable rang will send info to send back still waiting ,!!!

24 marzo 2021
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Risposta di Cotton Traders - Evesham

Hello Rufus, thank you for your review.

I am sorry to learn that the delivery note you received was printed incorrectly. I can see that you contacted our Customer Care team who requested that our Warehouse team sends you a duplicate copy of your delivery note. This should be arriving with you shortly by post, but if you don't receive it by the end of the week, please could you e-mail us at customerservice@cottontraders.com so we can look into the matter further?

Kind regards
Ben
Cotton Traders

Valutata 1 stelle su 5

Charges for delivery & returned items

I was pleased with the quality
of the jumper
had to return the item because it was far too big
I found the charge for postage
for delivery and return was excessive
Mr William Tomkins

13 marzo 2021
Logo di Cotton Traders - Evesham

Risposta di Cotton Traders - Evesham

Hello William, thank you for your review, I am sorry to see that the Jumper was a little too large for you.

We do advise in our FAQ section, on despatch notes within received orders and the 'easy returns' section of our website that we do not offer a free returns service, and that use of the provided labels would deduct £2.95 from any returns.

On this occasion I will arrange for a further refund of £6.94 to ensure that you receive a full refund to your original payment card.

Kind regards
Ben
Cotton Traders

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