Charlotte Smith was fantastic! I've purchased many premium cars over the years and mainly via the dealership. It's never felt like a 'special' occasion or particularly personal. Charlotte introduced h... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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A very disappointing experience. I booked it for a MOT where on collecting the "health check" reported wear on the rear tryes recommending a 4 wheel alignment. The tyres where the wear was report... Leggi di più
They want your MONEY! Nice as pie. After sales service dreadful and like others have said on here 100% they keep manufacturing problems with your old BMW with high pressure tactics to force you to b... Leggi di più
After sales service is absolutely shocking. Bought a car in May which had issues straight away. 3 visits later and issue still not fixed, service manager had no idea what he was doing. Technical knowl... Leggi di più
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65 recensioni
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Took in my S1000R for a service at…
Took in my S1000R for a service at Cotswold Motorrad and immediately made to feel welcome by Alex on service.
Bike turned around quickly and happy to make myself comfortable in your great rest area.
Always a pleasure visiting Cotswold BMW and all salesman happy to chat. (including Steve👍)
Very easy booking in my bike over the phone and done and dusted in under two weeks.
Rode 132 miles to this dealer from my home in West Wales as I knew I would be looked after properly.
14 marzo 2023
Non scritta su invito
Went back to my local Cotswold BMW in…
Went back to my local Cotswold BMW in Cheltenham because while under warranty I had new rear pads fitted in December 2021 and they required renewing in Feb 2023. Even though the pass before the renewal last nearly 30,000 miles and I have had the car for 2 years he blamed my driving style. My car was booked into a garage for a full front and rear pad change with a Ex BMW mechanic and he did not do the rear pad change as he said I should question whether they were actually changed in 2021. No help from Cotswold BMW if we look at it we will charge you. He even said they might of changed them when you bought it but went quiet when I said I bought it from BMW check the computer which he did. Also be careful your pad light come on with approx 4-5000 miles wear still on them. Poor service and attitude. Very disappointed
1 marzo 2023
Non scritta su invito
Poor after sales service
Impressive BMW dealer, easy to deal with but with poor customer after sales service. A short time after collecting my car I found that the sreen washers were faulty. My local BMW dealer diagnosed that washer bottle filters were blocked due to incorrect ot mixed fluid types being used. Cheltenham BMW said that the car was OK when it left them, implying that I had caused the problem. They eventually conceded and offered to sort out the issue if returned the car to them, a round trip of 160miles. I'm disappointed that they wouldn't authorise my local BMW dealer to do the work.
19 gennaio 2023
Non scritta su invito
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