Compare Your Parking Recensioni 

Waited for 5hrs today for my car to finally be returned to Gatwick. A total of 41 phone calls saying the car was on its way. Which it wasn't.
Spoke to a different person every time, the customer service is shocking, they are rude and say they'll call you back and they never do. They turned off the tracking in my car too. Contacted the police who came to the car park to assit, us and 2 other families all on the same flight. The driver's aren't even insured on our vehicles.
They tell you to wait in car park 6 level 3, then put your car somewhere else to avoid seeing you, and leave the key on the tyre because of threats and complaints against them taking hours and hours to return cars. DO NOT USE THIS COMPANY.

I cancelled my booking just a few hours after making it and was still charged a £20 cancellation fee. To make matters worse, there was also a £20 airport levy that was not clearly included in the advertised price and was instead hidden under a “More Info” section.

I even paid extra for cancellation protection, only to find out it still didn’t prevent a £20 cancellation charge. That felt misleading and offered very little value.

The company may point to its terms and conditions, but simply putting something in a policy doesn’t automatically make it fair or transparent. Customers should be given clear pricing upfront, not expected to uncover extra charges buried in additional information.

This has been one of the poorest customer service experiences I’ve had. I won’t be using this company again, and I wouldn’t recommend it to others.

If I could give a 0 rating I would. Please DO NOT use this company. I cancelled the booking the day after I had made it and they ignored all subsequent emails regarding the cancellation. I tried ringing and was assured that my booking would be cancelled but it wasn’t . I had to raise a dispute with my credit card company to get my money back. I wish I had read the reviews before I had made the booking.

Waited 2 hours for car in 33 degree heat. We kept phoning for communication but they just laughed. Eventually when car arrived the driver explained that the car had been blocked in as they thought we weren’t due back for another week.Incompetent and rude.

Absolutely shocked and horrified this company is allowed to operate. It pretends to be a comparison site and us actually one company, therefore can get away with not showing it's reviews. I paid £2.50 cancellation fee then was charged £20 yo cancel once i found out about the hidden costs! I will be writing to Trading Standards

They trade under the guise of a comparison site but in reality they are the only company. This gives them separation from any complaints about their service. Unprofessional, unreliable, no way to identify drivers. Late to collect and drop off. Driver said they don't work for them, they're "just helping out". Avoid

Total shock when I drove in and still had to pay for my ticket £13. And, was told I would pay at exit too. On top of my £60+ for 3 days. This is day light robbery. Plus extremely poor customer service.

Apart from the problems with dropping the car off (chasing around the car park at 6am to find the driver to leave the car with), the problems picking my car up (over 40 minute after being told the wait would be 20 minutes), my car had obviously been used whilst I was away (take away packaging left in the car), things were stolen from the car and to cap it all, I have now received a PCN because the driver tried to exit the Short Stay Orange Car Park at Stansted by tailgating whilst I was abroad. Compare Your Parking will try and argue that this is not their problem, as they are an intermediary, however they have a duty to ensure any company they are hosting the booking for is fit for service which means they are negligent. DO NOT USE COMPARE YOUR PARKING.

It’s pretty much a scam. They charge you extra for airport transfers and they don’t even bother to collect you on time. If you want hidden extra charges that you must pay on site after you’ve booked and if you fancy waiting 90+ minutes for your transfer then this is for you, otherwise stay away. Your vehicle will be in a muddy field as well and you have to leave your keys! Avoid. In the end you will not save a penny.

Never use this company to book parking.
I used meet and greet service using them, my car returned after 3 hours of wait at the airport with 3 little kids.
When I had my vehicle i noticed severe damage to my bumper at the airport, taken photos and videos, complained to the company they are not responding to me when I emailed compare your parking they said that they can't help me with any issue I can just contact the company directly. Its nearly a month and stay as not resolved. So stress because of them.
Its been more than 1 month and the complain team is just being awefull. Not dealing with this.

This company charges an additional £20 to the fee advertised for parking at Stansted to cover the airport levy. If you try and cancel your booking - guess what? The cancellation fee is £20, Would not use again.

SCAM/SCAM and outright thieves..
These people took my boking and never passed the money onto the parking provide (IPARK. IPark went out of business 3 weeks before I made the booking at Gatwick South Terminal.. They are advertising parking that does not exist, take your money then they tell you to claim back from the parking company that is NOT TRADING ! When you call them on 02039 257797 and ask why they never passed the money on and can you have your money back - THEY HANG UP ! JUST REPORTED TO TRADING STANDARDS /////SCAM///SCAM///SCAM

Avoid at all costs. They took my money, never collected my car, and I still haven’t received a refund. Every time I call, they hang up on me, and my emails are ignored. I paid for a service that was never provided and have been left completely out of pocket. Extremely disappointing experience. Do not recommend.

Don’t trust Feefo reviews on their site. Avoid this company. Waited an hour to receive my car with mud coving the floor mat and inside.

SCAMMERS DO NOT USE, if I could give this zero stars then I would. We used this service for our parking for our wedding. The parking provider completely failed us, the compare website said they would investigate and has been radio silenece since. Leaving from Stansted. Told us to go to Orange parking, when we got there at 4am, told us to go to a different residential area. No address given. Kept hanging up. Time was ticking so we had to pay for premium parking which was over £100. 20min before departure the chosen parking operator called wondering where we were so would have missed the flight. Will be contacting bank to report fraud and speak to solicitors.

I used the meet and greet at Gatwick. Arrived at Gatwick South at 5am and made sure to call 30min prior to my arrival. When i arrived I was met on time and had no issues. My flight back was to Gatwick North and landed at 11.30pm. I called and informed then of my arrival. My car was waiting for me when I got to the Car Park. There was a group of 10 of us so we had two cars and received great service on both so would definitely use again.

£20 cancellation fee. Unfortunately, I read the reviews after booking and not before. I decided not to use Park Pilot Ltd for Stansted airport as the reviews are horrendous - no wonder the average rating of the reviews is 1 out of 5.

I strongly advise against booking parking through Compare Your Parking.

The companies they list appear to be poorly vetted, and in my experience this led to a disastrous situation at Gatwick Airport. The parking provider I was assigned was unavailable on the day, and the contact email provided was not even valid. I was then given a third-party contact option, which was equally unhelpful.

When I arrived, the situation had escalated to the point where police were reportedly involved due to disputes between customers and the parking operator. Some customers were allegedly being asked for excessive additional payments. The confusion and lack of support resulted in me losing my parking booking and ultimately missing my flight.

What was most disappointing was the complete lack of customer service from Compare Your Parking. Despite multiple emails, I received no meaningful response and no assistance in resolving the issue.

Based on my experience, I would strongly recommend avoiding this website and booking directly with a reputable parking provider instead.

Avoid at all costs.

⭐☆☆☆☆
I am extremely disappointed with the service provided by this car park company. Upon arrival, I was left waiting outside in the rain with a small child for over an hour. Despite calling the company more than ten times, I received little assistance and no clear communication about the delay.
Leaving customers, especially those with young children, standing outside in poor weather for such a long period is completely unacceptable. The lack of customer service and consideration shown was very frustrating and caused significant inconvenience.
I would not recommend this company based on my experience and do not book with them just to prevent other families from being treated the same way.

This service advertises and promotes third-party parking operators at Gatwick Airport. Based on my experience, some of these operators appear to present themselves in a manner that may not accurately reflect their identity or service offering. As a result, I have serious concerns regarding the level of due diligence undertaken by this provider when selecting and promoting its affiliated parking services.

The website itself is extremely simplistic and lacks clear, transparent information regarding the specific parking operators being booked. In my case, important details about the parking provider were not made sufficiently clear until the confirmation email was received after purchase.

Having reviewed the terms and conditions, I formed the view that they are drafted primarily to limit the provider’s liability and responsibility. While businesses are entitled to protect their commercial interests, I found there to be little emphasis on consumer protection or accountability for the quality of the third-party services being advertised. Which means they won’t support you if you are filing a complaint against one of their providers.

My experience with one of the promoted Gatwick parking providers was among the poorest I have encountered, and I believe the provider should take greater responsibility for the standards of the businesses it chooses to advertise and facilitate bookings for.

In addition, I attempted to contact customer support through the instant messaging service. At the time of writing, four days have passed without any response, which raises further concerns regarding customer service and support standards.