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Column Radiators 4u Recensioni 

204
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Really great customer service! Trustworthy company to place orders through. I ordered an item with long delivery time, and since the manufacturer hadn't started to build it, they were able to sort it... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beautiful radiator to match my room colour (cream)! Delivery was fast and it's in perfect condition. Yet to be fully tested in winter but seems to kick out a lot of heat too - very pleased, thank you!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Leggi di più

Valutata 5 stelle su 5

On another well known review site Column Radiators 4u get an average 4.85 Stars from 334 reviews. It seems that on the whole people really do come on to Trust Pilot to have a moan. Myself I just want... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di radiatori
  2. anche in
  3. Ditta specializzata in riscaldamento
  4. Fornitore di impianti di riscaldamento
  5. Servizi di riscaldamento e boiler

Informazioni su Column Radiators 4u

Scritti dall'azienda

Column Radiators 4u is a dedicated UK supplier of high-quality, high-output multi-column radiators. Operating from our Kiln Road base in Portsmouth since 2002, our expert team helps homeowners, property developers, and trade installers choose the ideal heating solutions to bring both efficiency and style to any room.

As a specialist online column radiator retailer, we offer an extensive selection of sizes, depths, and configurations. Whether you are looking to buy classic 2-column, 3-column, or high-capacity 4-column and 6-Column radiators, our range effortlessly bridges the gap between traditional charm and modern interior design. Our comprehensive collection features space-saving vertical column radiators perfect for narrow walls, classic horizontal styles for under-window installations, and a massive variety of stocked finishes including timeless gloss white, trendy anthracite grey, and contemporary raw steel.

We make upgrading your home heating simple and cost-effective, offering free UK delivery on most standard off-the-shelf stock, next-day delivery options for urgent projects, and a brilliant range of matching radiator valves and pipe sleeves to complete the look.

Explore our full range of high-performance heating online at www.columnradiators4u.co.uk, or speak directly to our Portsmouth-based specialists on 02394 216 216 for technical assistance with BTU heat loss calculations and sizing.

We will always respond to any reviews within our 24 hour service level agreement.

For our full catalogue of Radiators see Radiators 4u, for Cast Iron Radiators see Cast Iron Radiators 4u, for Radiator Valves and Accessories, see Radiator Valves 4u.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

204 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(204)

20 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Radiators don't last

2015 - I looked at a number of sources before picking this. Wide range of styles and dimensions available and the two radiators I picked were delivered promptly with all fixtures and fittings.
Update 2023 - radiators have rusted, particularly around the valves, and blown the enamel. Professionally fitted by same person that did all other radiators in the house so it seems this product doesn't last.

23 ottobre 2015
Non scritta su invito
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Risposta di Column Radiators 4u

Good Afternoon Nick

Thank you for your updated review.

I am very sorry to hear you have had challenges with the product(s) from your 2015 order.
I have had a chat with the manufacturer regarding the items ordered and these were covered by a 5 year warranty.

The radiators have therefore outlasted the expected life. That being said, we would of course be happy for you to pop over some images to our customer service team at cs@radiators4u.co.uk.
The manufacturer is willing to take a look at these images and give us feedback about the issues.

If you would like for our sales team to look at producing you a quote for replacements, please mention this in the e-mail and we will of course look at a discount on new products for you.

Please do not hesitate to reach out to CS@radiators4u.co.uk if you need anything further.

Kindest Regards
The After Sales Team

Valutata 5 stelle su 5

Excellent service and response.

I received the vertical column radiator within a week of placing my order which was great. I was contacted to let me know when it would be arriving to ensure that someone would be in the house on the day. In addition, I requested a further 2 x mounting brackets for the radiator and was willing to pay for those. These were duly supplied in the post within a couple of days "free of charge". I am now waiting for my plumber to fit the radiator in the near future but it seems to be very good quality. I would recommend "ColumnRadiators4U" to anybody looking to buy a radiator.

23 ottobre 2015
Non scritta su invito
Valutata 3 stelle su 5

Parts didn't match

I received my column radiator with legs as requested but the legs were a different shade in colour to the radiator, also, the legs were a complete mismatch.

22 ottobre 2015
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Risposta di Column Radiators 4u

Hello Steve

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to yourself on the telephone, we will hold a internal investigation to see what we could have done better relating to your comments.

Reference The feet that do not match the radiator

I have passed your comments on to our continuous improvement team and we will be investigating this.

As discussed please do have a look at the other feet we offer on our website. In the meantime I will get one of our Sales advisor to email over a link.



Again, thank you for your feed back & sorry for any inconvenience caused.

Laura Hazzard

Customer Service Manager

Valutata 4 stelle su 5

Large Classic 4 Column Radiator

Bought a large Classic 4 column radiator from Radiators 4U. Very positive. Every member of staff I spoke to was very helpful and knowledgable, particularly Nick. Radiator value arrived next day and radiator arrived 3 days later. Lady from warehouse called day before delivery and instructed the driver to call one hour before ETA (he forgot to call, but was very nice and helpful when he arrived).

The radiator looks great and the finish is excellent. One issue with items received, the brackets (in a sealed bag) supplied to mount the radiator didn't contain the screws to put into the wall, despite the documentation listing them. When I spoke to Radiators 4U they said that they don't supply this as the type of screw required depends on the type of wall its being mounted on (brick, plasterboard etc). However, since it was being mounted onto a brick wall Nick spoke to the manufacturer and arranged for the screws to be sent directly in the post, by first class. Unfortunately, they didn't arrive until 4 days later, by which time the plumber I had booked had been and fitted the radiator using his own screws (fortunately he had suitable ones). Perhaps a note on the website might be useful stating that these will not be supplied would be helpful.

Other that that minor point, I would have give 5 stars, very happy with the service and product received. Thanks

22 ottobre 2015
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company

What a great company to deal with! I needed a radiator in a hurry and they pulled out all the stops to help me. The sales staff were helpful in helping me to decide what would be best for my room and took the time to speak to their warehouse to check date and times for me. The item was delivered on time as promised and is fantastic. Without doubt I would recommend this company and will always buy my radiators here in the future.

3 ottobre 2015
Non scritta su invito
Valutata 5 stelle su 5

excellent products and service

good quality Apollo product. radiators were delivered well packaged and protected with care. also had to call for technical clarification and the guy was very helpful

17 settembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service and a quality product

I received a great deal of help and advice from Nick at Columnradiators4u through email and over the telephone to select radiators which suited my needs and budget. I purchased The Classic 4 column radiators together with Faringdon TRVs and am very happy with the goods. The whole transaction through to delivery was excellent. Thank you.

10 settembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Spot on company

Fast, easy order - on time and correct.
Perfect, would use again.

Bryan Chandler

Boss Construction

10 settembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Coloured Column Radiators

I have recently purchased 5 column radiators, 4 coloured and 1 white. The customer service on the telephone was second to none and the radiators were delivered within a few days. The quality is exceptional and I am pleased with the overall service and the radiators.

4 settembre 2015
Non scritta su invito
Valutata 2 stelle su 5

Customer and post-sale service.

I contacted Column Radiators 4U a couple of weeks ago and spoke with Nick Hives-Wood about purchasing 5 new radiators for my newly painted flat in SW4 London. He advised me that the standard colour the radiators came in (Traffic White) had a slightly greyish tint to it so if I wanted, as I requested, a pure brilliant white to match the brilliant white of the skirting boards that I should pay an extra £800 to have them sprayed Pure White. I checked this against the Pure White on the website and was fairly happy with the colour and went with Nick's advice (after all, he is the salesperson and should be familiar with all the products and colours that he is selling). When the radiators arrived I was horrified to discover that the Pure White radiators were in fact not pure white at all but a creamy white that didn't match the paint work at all or the colour swatch on their website. I contacted Column Radiators 4U and they completely washed their hands of the situation and simply said "you do have what you have ordered though." And left it at that. They were entirely against either tying to help or rectify the situation and lay the blame entirely at my feet. They have shown absolutely no interest in rectifying the situation or helping me to achieve a resolution. I do several renovations every year but have never experience such a callous disregard for customer service in my life. I will never use this company again and I urge you to think twice about doing so. I now have £2,500 worth of useless radiators sitting on the floor thanks to the lack of knowledge and assistance of the staff at Column Radiators 4U.

Update: I spoke with Paul at length and we came to a compromise agreement. I feel he tried to rectify the situation as much as possible. There are/were issues on both sides of the ordering process which I have taken away with me for the future.

29 agosto 2015
Non scritta su invito
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Risposta di Column Radiators 4u

Hello Ian

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to yourself on the telephone, we have held a internal investigation to see what we could have done better relating to your comments.

Reference the issue at hand:

Colour:

I have held an internal investigation in to your choice of colour & find this to be a disappointing situation.

Nick only gave you his personnel opinion on choice of colour, & it is just that “His personnel opinion”, Which you must appreciate, we all have are own opinion, & sometime “never the twain will meet”

This is why we recommend that the customer has a set of colour samples sent to them, to make their own personal choices.

Also, because this product was bespoke built for yourself, we sent you a bespoke order confirmation e-mail “as we do to all our customers” to review your order before we proceed with the next stage of ordering.

This was sent to you & returned instructing us to go ahead & continue with the order.

After sales care:

Reference the level of after care shown to you, at first was poor.

Hopefully you understand that my associates were following the procedures set out to them, & that the conversations you & I have had will go a long way to rectify your perception of our business.

I'm glad that we were able to come to a compromise agreement on this matter, & hope that you will use us again in the future to prove our true grade of service to you.

Again, thank you for your feed back & sorry for any inconvenience caused.


Paul Duffy

General Manager

Valutata 5 stelle su 5

Excellent service and excellent product.

I ordered a 4 column radiator and pair of valves from this company on a Friday evening. By the following Tuesday the valves had arrived and because I had arranged for my plumber to fit the radiator a few days later I telephoned the company to ask when it would arrive. The young man I spoke to - I think his name was Sam - could not have been more helpful. He promised to get in touch with the radiator supplier and let me know, which he did. Hence the radiator arrived in time for the plumber on the Friday. I am very impressed with this company and will use them again and also recommend them.

27 agosto 2015
Non scritta su invito
Valutata 5 stelle su 5

Purchase of radiators and valves

Customer service and advice is excellent and the products seem very good value for money, this is the second order we have placed and we will certainly be buying more in the future. I would have no hesitation in recommending the company.

27 agosto 2015
Non scritta su invito
Valutata 5 stelle su 5

Fast, Efficient and Easy

I have used this company twice. First time about 9 months ago - Radiator was on order to them - they kept me informed of delivery dates by phone.

2nd time was last week. Ordered 3 radiators+valves - they came in days.

You can't really get much better.

9 luglio 2015
Non scritta su invito

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