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Column Radiators 4u Recensioni 

204
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Really great customer service! Trustworthy company to place orders through. I ordered an item with long delivery time, and since the manufacturer hadn't started to build it, they were able to sort it... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beautiful radiator to match my room colour (cream)! Delivery was fast and it's in perfect condition. Yet to be fully tested in winter but seems to kick out a lot of heat too - very pleased, thank you!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Leggi di più

Valutata 5 stelle su 5

On another well known review site Column Radiators 4u get an average 4.85 Stars from 334 reviews. It seems that on the whole people really do come on to Trust Pilot to have a moan. Myself I just want... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di radiatori
  2. anche in
  3. Ditta specializzata in riscaldamento
  4. Fornitore di impianti di riscaldamento
  5. Servizi di riscaldamento e boiler

Informazioni su Column Radiators 4u

Scritti dall'azienda

Column Radiators 4u is a dedicated UK supplier of high-quality, high-output multi-column radiators. Operating from our Kiln Road base in Portsmouth since 2002, our expert team helps homeowners, property developers, and trade installers choose the ideal heating solutions to bring both efficiency and style to any room.

As a specialist online column radiator retailer, we offer an extensive selection of sizes, depths, and configurations. Whether you are looking to buy classic 2-column, 3-column, or high-capacity 4-column and 6-Column radiators, our range effortlessly bridges the gap between traditional charm and modern interior design. Our comprehensive collection features space-saving vertical column radiators perfect for narrow walls, classic horizontal styles for under-window installations, and a massive variety of stocked finishes including timeless gloss white, trendy anthracite grey, and contemporary raw steel.

We make upgrading your home heating simple and cost-effective, offering free UK delivery on most standard off-the-shelf stock, next-day delivery options for urgent projects, and a brilliant range of matching radiator valves and pipe sleeves to complete the look.

Explore our full range of high-performance heating online at www.columnradiators4u.co.uk, or speak directly to our Portsmouth-based specialists on 02394 216 216 for technical assistance with BTU heat loss calculations and sizing.

We will always respond to any reviews within our 24 hour service level agreement.

For our full catalogue of Radiators see Radiators 4u, for Cast Iron Radiators see Cast Iron Radiators 4u, for Radiator Valves and Accessories, see Radiator Valves 4u.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

204 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(204)

20 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Good Customer Services

My first review was based on the poor performance of their courier and lack of communication of this, however I have now understood that they are agents for the manufacturers and therefore issues are out of their control. I am pleased to say that my issues have now been resolved for which the customer service side of things is very good, they called me to discuss the issues and did everything they could to help resolve them. I have since provided feedback on some points to Paul Duffy a Senior person within the company who has advised me that all the issues will be looked into to see if improvements can be made
Based on the good after sales care I have update my rating from 1 star to 3 stars and would probably use them again if needed.

I bought a column radiator from these (not a cheap one), the radiator was promised for delivery the next day, I ordered the radiator and valves on Wednesday night on 19/7/17 and was told delivery would be Friday 21st July.
I received a text message from DPD to say that delivery would be Friday 21st as agreed and it gave a 1hr delivery window, I was really happy about this.
DPD delivered but it appeared to only be the valves, I called Column Radiators 4 u to ask what had happened to the radiator, they advised that this was with another courier and that it will be delivered by 6pm on Friday, I was not made aware when the order was placed that the delivery would be split up onto 2 couriers and I wasted the day waiting in for the delivery.
I waited in until 7pm on Friday for the delivery and I tried to call Column Radiators 4 u to find out what was the ETA on the delivery only to find out that they had closed, I tried to contact the courier (Tuffnells) direct to ask the same question only to find out that they were closed too.
I left messages for Column Radiators about my disgust in this service and spoke to Laura the head of customer services to find out what had happened and to arrange for some compensation for the loss of my time and the inconvenience the company had put on my Family and Myself only to be told that they would not provide any.
My advice is DO NOT USE THEM as they obviously do not know how to treat their customers and to provide them with all the relevant information, clearly they do not understand that to receive a text message from a courier that an assumption would be made that this is the whole order.

24 luglio 2017
Non scritta su invito
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Risposta di Column Radiators 4u

Hello Darrell

Thank you for your feedback, it is very important to us.
All reviews are seen by our managing director & General Manager, All issues are investigated by customer services team.


Reference – Delivery Challenges

Firstly we would like to apologise for the inconvenience caused by the challenges surrounding your order.

As you mention in your review the radiator and valves you ordered are on a next day service when ordered before 1pm the previous day. Due to your order being a late evening one, this was processed on the 20/07/17 for delivery on the 21/07/17.

In regards to the delivery, the valves are sent directly from ourselves via DPD and the radiators are sent directly from our manufactures. On this occasion it was via Tuffnels.
When you called us on 21/07/17 we did advise of the split delivery and we do apologise that this was not made clear when your order was placed.

I did call to see of I could get any further information in regards to the delivery of the radiator and was advised that it was due to be delivered on 21/07/17 but I was unable to get an exact time.

We are closed over the weekend so unfortunately we did not pick up your messages until the following Monday, but we did prioritise your challenge and ensured you were called at 08:30 the moment we opened to advise I was dealing with this as a priority. On investigating this matter we were advised that the local Tuffnels depot had experienced issues and were unable to fulfil your delivery on 21/07/17 as we had advised.

We were let down by our manufactures & our carriers on this occasion.

I would like to thank you for taking the time in speaking with our General Manager and giving him the opportunity to work with you to make this negative situation in to a more positive one.

We are pleased to hear you now have your radiator and all your comments and feedback have been passed on to our continuous improvement department.


Again, thank you for your feedback & sorry for any inconvenience caused.



Laura Hazzard
Customer Service Manager

Valutata 5 stelle su 5

Raw look radiator

I've ordered raw metal radiator and it is stunning. We haven't put it up yet so hopefully there will be no leaks but it certainly looks great and it was delivered promptly.

22 maggio 2017
Non scritta su invito
Valutata 5 stelle su 5

Excellent

I ordered 2 metallic coloured Apollo column rads - they are great, true to the sample colour, arrived before due date. Excellent service from Column Radiators4U, efficient and friendly, good prompt advice and kept me updated as to status of order. I'd have no hesitation to order again or recommend.

30 marzo 2017
Non scritta su invito

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