Really great customer service! Trustworthy company to place orders through. I ordered an item with long delivery time, and since the manufacturer hadn't started to build it, they were able to sort it... Leggi di più
L'azienda ha risposto

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Really great customer service! Trustworthy company to place orders through. I ordered an item with long delivery time, and since the manufacturer hadn't started to build it, they were able to sort it... Leggi di più
L'azienda ha risposto
Beautiful radiator to match my room colour (cream)! Delivery was fast and it's in perfect condition. Yet to be fully tested in winter but seems to kick out a lot of heat too - very pleased, thank you!... Leggi di più
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Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Leggi di più
On another well known review site Column Radiators 4u get an average 4.85 Stars from 334 reviews. It seems that on the whole people really do come on to Trust Pilot to have a moan. Myself I just want... Leggi di più
L'azienda ha risposto
Scritti dall'azienda
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Regno Unito
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My first review was based on the poor performance of their courier and lack of communication of this, however I have now understood that they are agents for the manufacturers and therefore issues are out of their control. I am pleased to say that my issues have now been resolved for which the customer service side of things is very good, they called me to discuss the issues and did everything they could to help resolve them. I have since provided feedback on some points to Paul Duffy a Senior person within the company who has advised me that all the issues will be looked into to see if improvements can be made
Based on the good after sales care I have update my rating from 1 star to 3 stars and would probably use them again if needed.
I bought a column radiator from these (not a cheap one), the radiator was promised for delivery the next day, I ordered the radiator and valves on Wednesday night on 19/7/17 and was told delivery would be Friday 21st July.
I received a text message from DPD to say that delivery would be Friday 21st as agreed and it gave a 1hr delivery window, I was really happy about this.
DPD delivered but it appeared to only be the valves, I called Column Radiators 4 u to ask what had happened to the radiator, they advised that this was with another courier and that it will be delivered by 6pm on Friday, I was not made aware when the order was placed that the delivery would be split up onto 2 couriers and I wasted the day waiting in for the delivery.
I waited in until 7pm on Friday for the delivery and I tried to call Column Radiators 4 u to find out what was the ETA on the delivery only to find out that they had closed, I tried to contact the courier (Tuffnells) direct to ask the same question only to find out that they were closed too.
I left messages for Column Radiators about my disgust in this service and spoke to Laura the head of customer services to find out what had happened and to arrange for some compensation for the loss of my time and the inconvenience the company had put on my Family and Myself only to be told that they would not provide any.
My advice is DO NOT USE THEM as they obviously do not know how to treat their customers and to provide them with all the relevant information, clearly they do not understand that to receive a text message from a courier that an assumption would be made that this is the whole order.

Risposta di Column Radiators 4u
EXCELLENT SERVICE EVERYTHING ARRIVED ON TIME AND THE COMPANY CHECKED UP TO SEE IF ALL OK BEST SERVICE WE HAVE HAD FOR A LONG LONG TIME .
WELL DONE
Very good price on radiator valves and no fuss return when I initially ordered the incorrect valves.
I've ordered raw metal radiator and it is stunning. We haven't put it up yet so hopefully there will be no leaks but it certainly looks great and it was delivered promptly.
Great service ordered at 11am.
The next morning all 8 radiators were on site.
Very helpful when contacted. Great prices.
Radiator arrived on time and just as described. Not installed yet so cannot comment on performance but it looks the part!
this company is spot on del when said thy wood thanks.
Lovely looking radiator and very prompt delivery.
I ordered 2 metallic coloured Apollo column rads - they are great, true to the sample colour, arrived before due date. Excellent service from Column Radiators4U, efficient and friendly, good prompt advice and kept me updated as to status of order. I'd have no hesitation to order again or recommend.
Excallant service I will definitely de purchasing these radiators again .
Very efficient, helpful service. Good products at competitive prices. Reliable and quick delivery.
Have used this company before and would use them again if I ever needed any more radiators
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