Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next da... Leggi di più
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Scopri cosa dicono le persone
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me. My medication was dis... Leggi di più
I rang for my repeat prescription rather than using the website. It was emailed straight away & I put through payment within 10 minutes of the call. Items received next day - despite it being a Saturd... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informazioni di contatto
1 Hawthorn Park, LS14 1PQ, Leeds, Regno Unito
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Eccellente
545 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Couldn't be more helpful
Couldn't be more helpful, really fast responses and resolutions.
16 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind feedback.
We’re delighted to hear that you found our team helpful and responsive. Providing quick, clear resolutions is exactly what we strive for, so it’s wonderful to know that reflected in your experience.
We really appreciate your support and are always here if you need us.
— The CloudRx Team
Rapid delivery and response to problem
Rapid delivery but inside of transport box was wet - the refrigerant bag had leaked. Other contents were packed in their own sealed plastic bags so unaffected. Reported to originator who reassured but also offered replacement.
Impressed by delivery speed and response to problem.
19 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share your experience.
We’re very sorry that the refrigerant pack had leaked during transit, but we’re pleased to hear that the contents were protected and that you felt reassured after reporting it. We always aim to package items carefully to prevent issues like this, and your feedback helps us continue to improve.
It’s great to know you were impressed with the delivery speed and our response — that means a lot to the team.
If you ever need anything further, please don’t hesitate to get in touch.
— The CloudRx Team
Risposta di CloudRx
Thank you for your review.
We’re really pleased to hear you had a good experience with us. Your feedback means a lot to the team, and we’re always here if you need anything in the future.
— The CloudRx Team
Every time I’ve phoned Cloud RX they…
Every time I’ve phoned Cloud RX they have been extremely helpful and kind. They have always gone above and beyond when I’ve desperately needed my medication and I cannot thank and recommend them enough.
24 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your incredibly kind words.
We’re truly grateful that you’ve taken the time to share your experience. It means a great deal to our team to know that we’ve been able to support you when you’ve needed your medication most. Providing a helpful, compassionate and reliable service is always our priority.
Your recommendation genuinely means a lot to us, and we’re always here if you ever need anything.
Warmest thanks,
— The CloudRx Team
Outstanding service
Outstanding service. Organised and efficient and medication gets delivered within days of ordering.
23 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind words! We’re delighted to hear that you’ve found our service organised and efficient, and that your medication arrives promptly. Providing a smooth and reliable experience is always our priority, so your feedback truly means a lot to our team. We look forward to continuing to support you!
— The CloudRx Team
Very good service and fast delivery
16 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you very much for your kind review.
We’re so pleased to hear that you were happy with both our service and the speed of delivery. Providing a smooth, efficient experience is something we work hard to maintain, so it’s wonderful to know that reflected in your experience.
We really appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
On the whole a positive experience
On the whole a positive experience, but didn't have a very nice experience with customer service.
Almost considered changing provider.
5 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your honest feedback.
We’re really pleased that, overall, your experience has been positive — but we’re genuinely sorry to hear that your interaction with our customer service team fell short of expectations. That’s certainly not the standard we aim to provide, and we understand how disappointing that can be, especially if it left you considering changing provider.
Your experience is important to us, and we take feedback like this seriously. We’ll be reviewing this internally to ensure we improve both the quality and consistency of our support.
If you’d be open to it, we’d really welcome the opportunity to learn more about what happened and put things right. Please email me at pharmacy@cloudrx.co.uk.
Thank you again for sharing your experience — it helps us do better.
— Sidonie
Always provide an excellent service.
Always provide an excellent service.
13 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind words.
We’re delighted to hear that you consistently receive excellent service from us. Providing reliable, high-quality care is always our priority, so it means a great deal to know we’re meeting your expectations.
We truly appreciate your continued support and look forward to helping you again whenever you need us.
— The CloudRx Team
CloudRx to the rescue !
I've been really let down by my own pharmacy, not sending my pen, not answering either the phone or emails, so when CloudRx contacted me to say they were going to send it, I was doubtful because I'd never heard of them. However, within 48 hours my pen was delivered, together with new needles, instructions, and a lovely decent sized sharps box.
I am extremely grateful to them and hope to have contact with them in future
3 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for taking the time to leave such a kind review.
We’re really sorry to hear that you were let down by your previous pharmacy — that must have been incredibly frustrating and worrying. We completely understand why you might have felt doubtful at first, especially if you hadn’t heard of us before.
We’re so pleased that we were able to step in quickly and get everything to you within 48 hours, and that the pen, needles, instructions and sharps box all arrived as expected. Making the process smooth, safe and reassuring for our patients is always our priority.
Your gratitude means a great deal to our team. Thank you for trusting CloudRx — we’d be delighted to support you again in the future.
— The CloudRx Team
Very efficient and professional service
Very efficient and professional service
18 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback.
We’re pleased to hear that you found our service efficient and professional. Providing a smooth and reliable experience is always our goal, and we’re glad we could meet your expectations.
— The CloudRx Team
Well informed
Well informed. Quick delivery, would definitely recommend
12 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind review.
We’re delighted to hear that you found our team well-informed and that your delivery was quick. Your recommendation means a lot to us, and we truly appreciate your support.
— The CloudRx Team
2nd prescription came 6 weeks late and…
2nd prescription came 6 weeks late and the 3rd a week later and the wrong dose and they sent these after doing a chargeback and emailing saying I no longer wanted to deal with the company. Ordered from dr franks who use cloud 9
9 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share your experience.
We’d like to clarify that CloudRx is the dispensing pharmacy only. We act strictly on instructions provided by the clinic and are not given any additional information regarding prescriptions, orders, or patient preferences.
We understand your concerns and will pass your feedback on to the clinic so they are aware of your experience.
— The CloudRx Team
Great
Very fast and efficient. Price is still too high though and that’s my only issue. Were is the discount for existing customers
16 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback.
We’re glad to hear that you found our service fast and efficient. We appreciate your honesty regarding pricing and understand that it’s an important consideration. While we don’t have a standard discount for existing customers at the moment, we always look for ways to provide value and will take your feedback on board.
We truly appreciate your continued support and hope to keep providing a reliable service for you.
— The CloudRx Team
Service is very quick and efficient.
4 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share your experience.
We’re pleased to hear that you found our service both fast and efficient. Ensuring a smooth and reliable experience for our customers is very important to us, and we’re glad we could deliver.
— The CloudRx Team
Risposta di CloudRx
Thank you for your kind feedback.
We’re delighted to hear that you found our service easy to use and that our team provided excellent support. Your satisfaction is very important to us, and we’re pleased we could make the experience seamless.
— The CloudRx Team
Excellent quick service
Excellent quick service! No complaints & very happy with CloudRx.
10 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your fantastic review.
We’re delighted to hear that you’re very happy with the service you received from CloudRx. Providing a quick and reliable experience is always our goal, so it’s wonderful to know we delivered.
We truly appreciate your support.
— The CloudRx Team
Risposta di CloudRx
Thank you for your feedback.
We’re delighted to hear you were happy with the quick delivery. Providing a fast and reliable service is very important to us, so we’re delighted that our service lived up to your expectations.
— The CloudRx Team
CloudRx staff are always so friendly…
CloudRx staff are always so friendly and helpful. Every purchase I have made has been handled seamlessly. Dispatch has been very prompt, I usually receive my order the next day. Very happy.
5 febbraio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your lovely feedback.
We’re delighted to hear that you’ve found our team friendly and helpful, and that your orders have been handled seamlessly. It’s great to know that our prompt dispatch and next-day delivery have met your expectations.
Your feedback genuinely means a great deal to us, and we’re so pleased you’re happy with the service.
— The CloudRx Team
Fantastic
Fantastic. Never had an issue - delivery has always been next day when ordering before 3pm. Great customer service and exceptionally reliable.
29 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your fantastic review.
We’re thrilled to hear that your deliveries have consistently arrived the next day when ordering before 3pm, and that you’ve found our customer service reliable and helpful. Providing a smooth, dependable service is exactly what we strive for, so your feedback truly means a great deal to us.
We really appreciate your continued trust and support.
— The CloudRx Team
Risposta di CloudRx
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve found our service reliable and that our discreet packaging met your expectations. Providing a dependable and confidential service is extremely important to us, so your kind words truly mean a lot to the entire team.
We really appreciate you taking the time to share your experience.
— The CloudRx Team
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